I have been using Tata Photo Plus for last 6months. I took the connection in Pune & recently shifted to Bangalore. I wanted to shift my Tata Photon Plus connection to Bangalore as I had problems getting technical as well as general support fron banaglore tata teleservices. I called up All India toll Free no of Tata Photon Plus ( 1800 266 121) 3 days back to help me out but they outrightly rejected to transfer my connection to Banglore as they donot have such a transfer policy. So I requested them to De-Activate my Pune account so that I can a take a new connection in Bangalore.
This is when all the problem broke out. Nobody is willing to help to to deactivate my account. They said that they have authority to do all activities execept Deactivating the account. also they said that my no : 9225300153 with Photon Plus account No 977112882 comes under Hyderabad pervieve & asked me to acll some othet no ( 9225000121 or 9220000121) for getting the work done. When i called these nos, these nos are fully computerised & donot connect to any customer serives executive in any mode. It directly asks to punch my account no which is 977112882. but everytime I punch this account no, I get a response as "not able to recongine this account no". This has been happenning for last 3 days continiously & I have called these nos atleast 15 times.
I once again called up the All India toll free no & Gave my account no from which they were able to provide all my details like, Billing address, Last payment done, Unbilled usage etc.
When I shouted at them that there nos 9225000121 & 9220000121 are not working , they said they would arrange for a call back within 2 hours but i have not recived any call even after 3 days.
Since I have a post paid connection & I am not using the same at present, still everyday ther are increasing my unbilled amount ( day to day prorata basis) & will ultimately send me a bill at the end of the month.
I now donot have any idea how to De-activate my account even after continiously call all phone nos possible of Tata Photo plus from past 3 days.
Even BSNL which is govt organisation is much way ahead in responding to customer requestes than this Tata tele services. I had faced same proble with my Tata photon Whiz & Tata indicom mobile in Pune.
I would advise all my friends & relatives not to take any services provided my Tata tele services group.
Any help from anybody by reply to this mail would be higly apprecieted.