Hi everybody this is Arup Mitra. A few days ago I took an internet connection from Meghbella broadband. I am from salt lake, kolkata. They have their server located in BD block Salt lake. I discussed with them and applied for the broadband plan 384kbps in day and after 12 am night it will be upto 2mbps.
First when I took the connection it was running well but after 10 or 12 days at night speed started slowing down. They told me to login at 12.5 am and I will get the actual upto 2 mbps speed. First few days I got the speed. Then the speed started slowing down.
2mbps=2024kbps/2000kbps. If it is the committed speed then I should get near about 200-250KB/S download speed from wherever I download. I got 60KB/s speed. Sometimes its increasing again it decreasing. I called the helpline they told "Sir your plan is up to 2mbps, you may get 1mbps or 2mbps. 1mbps means 128KBPS per second. neither I got 1mbps nor 2mbps.
They got a lineman named SUMAN who fix the line in my house. He set up a wireless device in my roof of my house with the help of a 6ft iron rod and a radio signal catcher with it. Now he is saying as the wind blowing the radio signal device is moving that's why the speed is slowing down.
I asked him about the solution.
He said fix a pillar on the roof so that I can tightly attach the radio with it and it will not be move anymore.
I did that (fixed a pillar, same problem remained)
Now everyday he is saying wait I will come and fix the problem.
MOST IMPORTANT:-Suman came to my house and saw there is ping loss in my connection. So he told me "Your on-board lan is unable to handle the sufficient load". I got an ASUS P5G41TMLX MOTHER BORAD with 10gbps maximum on-board lan support. Then he check in his laptop and found ping loss. then he was saying "no it is our problem". Always trying to show excuses never solves the problem properly.
Still now i am suffering with these irritating, irresponsible behaviour and service quality of Meghbella broadband. NEVER SUPPORT THEM BUY TAKING THEIR CONNECTION.
Arup Mitra




Reply With Quote
Bookmarks