Hi , i have been using tata photon plus no. 9266178315 from the last four months, being getting good services for the first two months( which was a free trial period), the tata management started harassing as my services are being disconnected every 3-4 days for the reason of cheque bounced.

I shall make you all very clear that of the 5 bills which were to be received by me, i have received only one bill for Rs 911/- for which i made a payment of 861/- by cheque dated 21 may 10, which was bounced on 24th may 10 for unavoidable reasons, but for which an intimation was made to the customer care. Following that, i made a cash payment of Rs. 850/- the very next day the cheque was bounced.After that my photon services were reactivated for 3 days, and again they were deactivated for the reason of cheque bounce. I again called up the customer care on 30 may10 for the same purpose, and the reason was quoted was for non payment of Rs. 61( remaining balance) , out of Rs 50/- which were for late fee on the bills which were not received by me, and the following was intimated earlier to the customer care 3 times, but still the charges were not reversed.The no. was reactivated on 4 June 10.

Again my no. is deactivated on june 6, 10 for the same reason of cheque bounced, and now when i call the customer care, no response from there side is given to me.I would like the senior management of TATA photon to look into the matter.

Originally Posted by rishabh.tandon15

Hi , i have been using tata photon plus no. 9266178315 from the last four months, being getting good services for the first two months( which was a free trial period), the tata management started harassing as my services are being disconnected every 3-4 days for the reason of cheque bounced.

I shall make you all very clear that of the 5 bills which were to be received by me, i have received only one bill for Rs 911/- for which i made a payment of 861/- by cheque dated 21 may 10, which was bounced on 24th may 10 for unavoidable reasons, but for which an intimation was made to the customer care. Following that, i made a cash payment of Rs. 850/- the very next day the cheque was bounced.After that my photon services were reactivated for 3 days, and again they were deactivated for the reason of cheque bounce. I again called up the customer care on 30 may10 for the same purpose, and the reason was quoted was for non payment of Rs. 61( remaining balance) , out of Rs 50/- which were for late fee on the bills which were not received by me, and the following was intimated earlier to the customer care 3 times, but still the charges were not reversed.The no. was reactivated on 4 June 10.

Again my no. is deactivated on june 6, 10 for the same reason of cheque bounced, and now when i call the customer care, no response from there side is given to me.I would like the senior management of TATA photon to look into the matter.

Dear Customer,

Greetings from Tata Indicom!

This is with reference to your email dated June 07, 2010 regarding your Tata Indicom number 9266178315. We truly value our relationship with you and regret for the inconvenience caused. Please accept our sincerest apologies for the inconvenience caused and we promise to provide you with superior and eminent personalized service. With reference to your mail regarding disruption of services, we regret for the inconvenience and this is to confirm that your Tata Indicom no. 9266178315 has been restored and working fine.

Further, regarding late payment charges, we would like to inform you that an amount of Rs. 50/- has been posted in the invoice number 829003966 as late payment charges and the same would reflect in your forthcoming bill.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in.

Thanks and Regards
Customer Care
Tata Indicom.