First of all, i had to click on at least 6-7 options to get through the GPRS prepaid team. Secondly, the person who took the phone ( his name is Kiran) spoke first in kannada even though i selected English option. In spite of his hard listening skills, i managed to tell him the issue. Now comes the worst part -

1 - He said that my number 8606144492 is not registered with IDEA. Very funny, since yeaterday i went to IDEA center and discussed on this connection. They had all the details with them.
2 - He checked out with the proper GPRS team and came back to me with the same answer, When i asked him to transfer the call to that team, he outrightly refused. He said i should only talk to him and if i dont, he will disconnect the call ! This is the first time someone from the customer care executive has told me. I am taken aback as well as very disappointed.

I dont know how effective will this complaint be, but if one person has maanged to read this and think twice about IDEA, then i will treeat this compliant as successfully resolved.

Originally Posted by fedupinbangalore

First of all, i had to click on at least 6-7 options to get through the GPRS prepaid team. Secondly, the person who took the phone ( his name is Kiran) spoke first in kannada even though i selected English option. In spite of his hard listening skills, i managed to tell him the issue. Now comes the worst part -

1 - He said that my number 8606144492 is not registered with IDEA. Very funny, since yeaterday i went to IDEA center and discussed on this connection. They had all the details with them.
2 - He checked out with the proper GPRS team and came back to me with the same answer, When i asked him to transfer the call to that team, he outrightly refused. He said i should only talk to him and if i dont, he will disconnect the call ! This is the first time someone from the customer care executive has told me. I am taken aback as well as very disappointed.

I dont know how effective will this complaint be, but if one person has maanged to read this and think twice about IDEA, then i will treeat this compliant as successfully resolved.

Dear Sir,

We regret the inconvenience caused to you. May we request you to reply to us with your complete account details such as Full name, mobile number, and the type of Inconvenience you are facing. Also mention the token ID 205IC133721 in the subject.

Regards,
Idea Cellular

Originally Posted by fedupinbangalore

First of all, i had to click on at least 6-7 options to get through the GPRS prepaid team. Secondly, the person who took the phone ( his name is Kiran) spoke first in kannada even though i selected English option. In spite of his hard listening skills, i managed to tell him the issue. Now comes the worst part -

1 - He said that my number 8606144492 is not registered with IDEA. Very funny, since yeaterday i went to IDEA center and discussed on this connection. They had all the details with them.
2 - He checked out with the proper GPRS team and came back to me with the same answer, When i asked him to transfer the call to that team, he outrightly refused. He said i should only talk to him and if i dont, he will disconnect the call ! This is the first time someone from the customer care executive has told me. I am taken aback as well as very disappointed.

I dont know how effective will this complaint be, but if one person has maanged to read this and think twice about IDEA, then i will treeat this compliant as successfully resolved.

Dear Sir,

We regret the inconvenience caused to you. May we request you to reply to us with your complete account details such as Full name, mobile number, and the type of Inconvenience you are facing. Also mention the token ID 205IC133774 in the subject.

Regards,
Idea Cellular