This is in regards with my MTS data card - 9146348060.

I am suffering due to POOR customer service of MTS INDIA. I had bought MTS data card on 6th or 7th June 2010.

Right from onset MTS INDIA is setting newer bench marks of POOR Customer Service.

Issue No. 1
I bought MTS data card from TATA CROMA in Malad West, Mumbai on 6th / 7th June 2010. I was advised that within 30 mins I will be able to use internet. I reached home and almost after 3 hours of buying MTS data card I tried accessing internet but was unable to do so. My wife called up MTS India helpline. MTS India executive advises my wife to go to nearest internet parlor and download some "patch", copy it on pen drive and install it on my laptop.

I was surprised with such response. This is not CUSTOMER SERVICE. Anyway, then I spoke with MTS India helpline and some technical executive came home and installed so called patch which helped me to start browsing internet.

Issue No. 2 - Recharge experience

I wanted to recharge my account, the person who came home had NO CLUE of MTS India plans. I recharged my account worth INR 598.00 - Night Plan 2200 hrs - 0700hrs. Please educate your people who can advice MTS India customers like me regarding calling plan prior to recharging.

Current Agony

After few days I had to send an important e-mail on 19th June 2010. I tried accessing internet at 0730hrs but was not able to connect. I called up MTS India customer Service and I was advised that I cannot use internet as I do not have enough balance, I can only browse internet during 2200hrs - 0700hrs. I asked how that is possible and that's when I was educated about my internet plan.

1) I was convinced with the response and I asked your advisor (Mr. Talid if I have heard teh name correctly) as to how can I recharge my account. I was advised by Mr Talid that I can do it online.

2) I wanted to pay by my ICICI Bank account and once I clicked "Bill Desk" It showed me options of various banks, I choose ICICI BANK. Once I selected ICICI BANK I clicked next and to my surprise MTS had blocked the ICICI BANK website as I did not have enough balance in my account. I informed Talid about the same. Talid then advised me to pay via Credit Card.

3) My exercise with Credit card also met with same fate.

4) I requested My Talid if I can pay via phone, he informed me that MTS currently does not offer recharge facility via phone in India.

5) I requested Talid if my card can be converted into "Post paid" in that event I will not face such problem. Even that was not possible.

6) I requested if some balance can be transferred from my existing balance which will enable me to recharge my account, but even that was not possible.

Out of all the six options, MTS India was helpless to offer me any medium to recharge my account. In the first place MTS India should sent me a message regarding my balance which was running out, in that case it becomes consumer’s responsibility to recharge. But there was no message sent.

I voiced my opinion with Mr. Talid and requested to speak with his supervisor. I spoke with Mr. Rahul (if that’s the correct name I was given). I requested him that either sort out my recharging problem or cancel my account and refund all my money. He said he will follow up and revert in a day’s time.

I waited to hear from MTS India till 21st June 2010, but no one from MTS India contacted me. On 21st June I called up MTS India help line and spoke with an advisor and immediately I asked to speak with supervisor. I spoke with Mr. Vakiluddin on 21st June 2010. He was extremely professional, I narrated all my issues and I was told that MTS India will contact me. I have not heard from MTS India ever since.

Today – 26th June 2010, when I called to check regarding the status of my problem, I was told that status is pending. I spoke with Mr. Praveen on MTS India helpline.

I requested Mr. Praveen to open a complaint regarding Poor customer service of MTS India, and I was told that “THIS IS NOT POSSIBLE”. MTS INDIA helpline refused to take a complaint. Is this Customer Service? Wow and consumers like me are expected to pay for such service.

Now I need someone in MTS India to resolve my issue.

I cannot wait until eternity for MTS India to revert, I will wait until Monday – 28th June 2010 and if I do not hear from any one I will approach Consumer Forum and will send MTS India a “Registered letter” and then I will take this issue to its logical conclusion.

My simple request is either change my Prepaid card to Post paid account or cancel my services and return every single penny which I have spend in order to buy MTS India data card.

On Monday – 28th June 2010, I will take any other data card offered by either TATA or Reliance. Kindly take some action against MTS India Data Card.

Regards,
Vikram

WORLDS MOST WORST DATA SERVICE OF MTS I HAVE USED MANY COMPANY DATA CARD BUT I HAVE SEEN THE WORST SERVICE OF MTS DATA CARD SO I REQUEST YOU TO NOT BUY ANT MTS PRODUCT AND NEVER SUGGEST TO BUY THIS.DONT BELIVE ADS RUNNING ON TV CHANNELS THAT MTS THE FASTEST UPTO 3.1 MBPS SPEED HIS ACTUAL SPEED IS (432.87 bits)
JAAGO GRAHAK JAAGO

THANKING YOU
ISLAMUL HAQUE
RANCHI JHARKHAND

I purchased a data card in TN. I gave all my documents at the time of purchase. But they disconnected after a week, with out informing me. And after resubmitting the documents they took 13 days to activate the connection. After they told my balance is zero. Which supposed to have 15 GB? So Dear friends don’t go for MTS is worst in service don’t go for it. Its bandwidth is also worst.

I recharged my MBlaze data card online on 13 Aug 2010, but had problems recharging it. I informed the same by e-mailing to your customer care department, but haven't heard back from them. On a very sad note even after escalating the issue to the Nodal head and the Appellate, I haven’t heard back from them. No one is bothered to answer or reply back as if by being their customer we are in their clutches.

In order to sort out the issue, I had to call MTS customer support team to help me out, but they were unable to find out the right solution for the same; rather everytime a new attendant used to give his expert opinion without landing onto any proper solution. Seems as if everything is blank and they don't even have the access to the information even after giving in the data card number. I guess even a novice can perform better than these so called customer care executives.

Again I put a complain to the customer service to help me out, then I was informed that there is a problem and they would refund me the credit on to my bank account and this would be done within 24 hours (which never came).

On 18th, I called back again, but they couldn't track the information regarding the same. Rather the way, the executive, who conversed with me was pathetic and was very rude and indecent. The executive informed me that either MTS would refund the credit to my account or would e-mail me a new PIN to activate my MBlaze data card, within 24 hours. The executives don’t even know how to talk properly, be it in English or in Hindi.

So everyday a new condition gets added with every new customer executive.

I called back again on 19th, and this time I had a word with a senior executive on this issue. He confirmed that he would send this to the technical team on priority.
Unfortunately I checked it again on 20th, but unfortunately no results as of yet.

I called up one final time on 22nd demanding the same person who confirmed that it would be taken on priority, just to know if their priority service takes more than 48 hours then what is the time frame for normal service.
The executive informed me that it is in process and should be done soon and as soon as it is done they would call me on my alternative number (which has been feeded to them for innumerous times).
Finally the services started on 24th which I came to know on 27th and that too accidently when I was trying to browse my memory card imbibed on to the datacard. I called them again to know why I wasn’t informed that my service has been resumed, but as usual they didn’t had any answer.
So my billing cycle started from 24th Aug to 23 Sep, of which 3 days were gone as I trusted those idiots, that they would inform me.
Again one fine day on 5th Sep they disconnected the service and when I called their customer care, I was informed that we need to verify you so we have disrupted the service (that could be the most weired thing I could ever think off). After the verification was done, I was informed that the services would resume after 4-5 hours. But I had to call them up again on 6th to inform them that the services are not yet resumed.
Finally on 6th night at around 10pm services were resumed, making me a loss yet another 2 days.

Now on 14th Sep again the services has been disrupted and they do not know the reason for this disruption (quite amazing...isn't it!!!) but this is the truth. But the executive confirmed that the services would resume within 10 hours and he would pass on my remarks of poor service to his senior.
And now its 16th Sep exactly at 11:18pm, but the services are not yet resumed.
So overall I paid for 30day of service where I actually landed up using it for 16days out of the 23 days and now let's see what happens for the next 7 days.

I know I have really written in quite details so that people who are reading this blog should be aware that MTS services are worth avoiding.
I had been the customer of MTS from 13th July and its not just 3 months that I am switching my service provider. It should be a big big shame for the company.
Rather to my opinion Govt. should implement some very strict service standards for these telecom companies so that the customers are never cheated.

I propose to all the readers that please do not fall into the trap of MTS's big ads....they are all fake and their speed is also pathetic.

Thanks

I also have the same story...there is no one to pick up the call when you dial the customer care service...for the last two weeks i couldn't connect to the net, even though I took an unlimited tarif...and when i dial the ustomer care to register a complaint there is no one answerng the call even after 20 minutes being on the call..it is the pathetic network and service i have seen so far...

Friends please don't ever go for the connection from MTS...it sucks...

Please dont buy mts broad band connection. Its utter waste of money. Service is very pathetic. Infact there is no service at all..my mts suddenly stopped working..totally worthless...i dont know how tata is promoting these things at thier outlet..they should outright ban these things...

I purchased a MTS mblaze after discussion with MTS representatives . The very intention was to use it while I am travelling to Pondicherry. To my surprise when i tried to use the datacard in Pondicherry I did not get any signal strength.

I called the customer support they requested me to download a software from browsing center and install which also did not help. Following this I called the customer support 7 times but the issue was not resolved.
The worst part is that the MTS technical support guy who visited my house confirmed that there is no signal in my area, inspite of that MTS would not refund by mentioning various conditions.

I strong recommend NOT TO BUY MTS DATACARD.

Hello there, everyone.

I have purchased an MTS MBlaze Datacard on 29 December 2010, and I would like to notify that the speed at the user end is 30-35 kbps at 3:00 in the afternoon. Company claims that the speed would never drop below 256kbps, and will be averaged at 1024 kbps. This is confusing the consumer. I recommend everyone not to but this datacard. Tata Docomo 3G eStick and Tata Photon+ are still better options. They charge more, but deliver more than what they charge for.

MTS' venture into India was a success at first due to its promotion and marketing strategy, but clearly, it is considering the country as a place to make money without doing any work. The modem that the company uses is manufactured by ZTE which is a chinese company making inefficient plastic bodies than gadgets. This was the most ridiculous of all experiences I've had as a consumer.

Siddharth Soni,
Mehrauli, Delhi

Originally Posted by Unregistered

Hello there, everyone.

I have purchased an MTS MBlaze Datacard on 29 December 2010, and I would like to notify that the speed at the user end is 30-35 kbps at 3:00 in the afternoon. Company claims that the speed would never drop below 256kbps, and will be averaged at 1024 kbps. This is confusing the consumer. I recommend everyone not to but this datacard. Tata Docomo 3G eStick and Tata Photon+ are still better options. They charge more, but deliver more than what they charge for.

MTS' venture into India was a success at first due to its promotion and marketing strategy, but clearly, it is considering the country as a place to make money without doing any work. The modem that the company uses is manufactured by ZTE which is a chinese company making inefficient plastic bodies than gadgets. This was the most ridiculous of all experiences I've had as a consumer.

Siddharth Soni,
Mehrauli, Delhi

I totally agree with you. I was however unaware of this website before I purchased MTS broadband. MBlaze is to be renamed as "MLaze" as the Customer Service rep is not aware of what is meant by customer support, the sales executive is given some target, he calls you up and suddenly some day he dissappears after making modem sale! Practically no one is there for the customer. MTS Sucks.

Do not go for MTS. A sincere request to all of you browsing through this post.

Harsha
Pune

Originally Posted by Vikrammisra

This is in regards with my MTS data card - 9146348060.

I am suffering due to POOR customer service of MTS INDIA. I had bought MTS data card on 6th or 7th June 2010.

Right from onset MTS INDIA is setting newer bench marks of POOR Customer Service.

Issue No. 1
I bought MTS data card from TATA CROMA in Malad West, Mumbai on 6th / 7th June 2010. I was advised that within 30 mins I will be able to use internet. I reached home and almost after 3 hours of buying MTS data card I tried accessing internet but was unable to do so. My wife called up MTS India helpline. MTS India executive advises my wife to go to nearest internet parlor and download some "patch", copy it on pen drive and install it on my laptop.

I was surprised with such response. This is not CUSTOMER SERVICE. Anyway, then I spoke with MTS India helpline and some technical executive came home and installed so called patch which helped me to start browsing internet.

Issue No. 2 - Recharge experience

I wanted to recharge my account, the person who came home had NO CLUE of MTS India plans. I recharged my account worth INR 598.00 - Night Plan 2200 hrs - 0700hrs. Please educate your people who can advice MTS India customers like me regarding calling plan prior to recharging.

Current Agony

After few days I had to send an important e-mail on 19th June 2010. I tried accessing internet at 0730hrs but was not able to connect. I called up MTS India customer Service and I was advised that I cannot use internet as I do not have enough balance, I can only browse internet during 2200hrs - 0700hrs. I asked how that is possible and that's when I was educated about my internet plan.

1) I was convinced with the response and I asked your advisor (Mr. Talid if I have heard teh name correctly) as to how can I recharge my account. I was advised by Mr Talid that I can do it online.

2) I wanted to pay by my ICICI Bank account and once I clicked "Bill Desk" It showed me options of various banks, I choose ICICI BANK. Once I selected ICICI BANK I clicked next and to my surprise MTS had blocked the ICICI BANK website as I did not have enough balance in my account. I informed Talid about the same. Talid then advised me to pay via Credit Card.

3) My exercise with Credit card also met with same fate.

4) I requested My Talid if I can pay via phone, he informed me that MTS currently does not offer recharge facility via phone in India.

5) I requested Talid if my card can be converted into "Post paid" in that event I will not face such problem. Even that was not possible.

6) I requested if some balance can be transferred from my existing balance which will enable me to recharge my account, but even that was not possible.

Out of all the six options, MTS India was helpless to offer me any medium to recharge my account. In the first place MTS India should sent me a message regarding my balance which was running out, in that case it becomes consumer’s responsibility to recharge. But there was no message sent.

I voiced my opinion with Mr. Talid and requested to speak with his supervisor. I spoke with Mr. Rahul (if that’s the correct name I was given). I requested him that either sort out my recharging problem or cancel my account and refund all my money. He said he will follow up and revert in a day’s time.

I waited to hear from MTS India till 21st June 2010, but no one from MTS India contacted me. On 21st June I called up MTS India help line and spoke with an advisor and immediately I asked to speak with supervisor. I spoke with Mr. Vakiluddin on 21st June 2010. He was extremely professional, I narrated all my issues and I was told that MTS India will contact me. I have not heard from MTS India ever since.

Today – 26th June 2010, when I called to check regarding the status of my problem, I was told that status is pending. I spoke with Mr. Praveen on MTS India helpline.

I requested Mr. Praveen to open a complaint regarding Poor customer service of MTS India, and I was told that “THIS IS NOT POSSIBLE”. MTS INDIA helpline refused to take a complaint. Is this Customer Service? Wow and consumers like me are expected to pay for such service.

Now I need someone in MTS India to resolve my issue.

I cannot wait until eternity for MTS India to revert, I will wait until Monday – 28th June 2010 and if I do not hear from any one I will approach Consumer Forum and will send MTS India a “Registered letter” and then I will take this issue to its logical conclusion.

My simple request is either change my Prepaid card to Post paid account or cancel my services and return every single penny which I have spend in order to buy MTS India data card.

On Monday – 28th June 2010, I will take any other data card offered by either TATA or Reliance. Kindly take some action against MTS India Data Card.

Regards,
Vikram

Dear Vikram,

I totally agree with you. I was however unaware of this website before I purchased MTS broadband. MBlaze is to be renamed as "MLaze" as the Customer Service rep is not aware of what is meant by customer support, the sales executive is given some target, he calls you up and suddenly some day he dissappears after making modem sale! Practically no one is there for the customer. MTS Sucks.

Do not go for MTS. A sincere request to all of you browsing through this post.

Harsha,
Pune

Hi all,

The biggest mistake i did in my life is that i brought a MTS Data card. I thought it would provide me a speed of 3mbps, but this one never went beyond 400kbps. Customer support is very terrific, support executives don't know how to speak to a customer, no follow ups for the complaints and you will get most the questions answers in a single word ie. "NO, NOT POSSIBLE". So my advice to you all is that if you are pleased with the above kind of support, please go for MTS(Most Terrific Service).

IF any one want tata photon, please contact on this number- 9243499253
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Regards,
Ranajit
ranajit.debnath@tatatel.co.in

veryveryveryveryvery worst network in the world...MTS
veryveryveryveryvery worst network in the world...MTSveryveryveryveryvery worst network in the world...MTS
veryveryveryveryvery worst network in the world...MTS
veryveryveryveryvery worst network in the world...MTS

Talking about the service of MTS Data card which is provided by Redington India Limited on behalf of MTS in Goa is the worst service I’ve ever come across. I can’t understand in spite of filing so many complaints by so many customers against Redington India Ltd & its services, why MTS is not taking any action against it. Unless MTS is not bothered about its services to customers BUT SALE.

I had purchased MTS Data Card in November 2010 with an intention to use it during my official tour with a warranty period of 6 months. It worked for few days and when I complained of it not working in January 2011(during the warranty period) I was told to submit it with Redington India Ltd, No. 409, 4th Floor, Citicentre, Patto Plaza, Panaji, Goa who is the service provider of MTS in Goa. I did so and was asked to collect it after a week. When I went to collect it from south Goa to North Goa, I was informed that the service was discontinued for the device which is activated again. I asked Redington how the service can be de-activated without informing me. They had no answer to my question. I came home with the device and found out that the device was not working again.

I had to visit Redington India Limited office in North Goa 6 times to get the device working but nothing worked out. I was given false assurance by Mr. Rahul Dongre from MTS & Ms. Leena Kankonkar from Redington India Ltd that the device will be activated. Meantime the warranty expired BUT the device did not work. Rahul Dongre had to give an additional 6 months warranty in December 2011 since they could NOT provide professional service for 1 year. Before my 7th visit to collect the device I called Redington India Ltd i.e Ms. Leena Kankonkar on 27th January 2012 to confirm whether the device was activated and I was told it is. I told her to show it to her engineer and check again if it is activated and inform me on 28th January 2012 so that I don’t waste my time and fuel to travel to North Goa BUT there was no sign from them. Therefore, I called Redington India Ltd on Monday the 30th January 2012 and was informed that the service was activated. I gave her a time till 2nd February to do the necessary checks and informed her that I will be collecting the device on 3rd February2012. Here I had already lost 1 month warranty again without even using the device.

On 3rd February 2012,(my 7th visit) I m told that the device is working and that I can collect it. When I go to collect I realized that the device was not working & on raising a question I was told that the device is still not activated. On top of that I m informed that Redington India Ltd has done a BIG favour by providing an additional warranty of 6 months. I m also informed by Ms. Leena Kankonkar that the device will be activated on 4th by Mr. Rahul Dongre from MTS and the same will be couriered to me on 4th February 2012 itself. To which I raised a question, what if it does not work. She replied saying “ I give you my word”. I asked her what about the words you had given me before my 6 past visits, I asked whether she still expects me to trust her word. I challenged her, if she is so sure that the device will work provide in writing that if it does not work she will send her engineer to collect it as I have no time to visit their office on and off to which she refused.
Seating in their office without internet I somehow managed to get the helpline no. of MTS. I complained to the senior executive Mr. Rohit Arora about the entire situation. He assured me that a strict action will be taken against it by 11th February(max time). Today, i.e 7th February 2012, I called Redington India Ltd, Ms. Leena Kankonkar about her word to which she replied that the device is still not activated and will be activated by Rahul Dongre tomorrow i.e. 8th February 2012.

I feel MTS has taken service from a WRONG company and MTS themselves is not bothered to provide good service to its customers. I TRULY REGRETT PURCHASING MTS DATA CARD. ONLY IF MTS REFUNDS MY MONEY BACK I WOULD LIKE TO GIVE AWAY THE DATA CARD BACK TO THEM.

This entire 1 year 2011 Redington India Ltd has wasted my precious time and money. For these companies (MTS & Redington India Ltd.) time is money BUT for their customers it is nothing. I wish I could raise this question to the CEO of both the companies and I’m sure even they will have no answer and solution to my problem.

Stanly Vaz, Goa

Originally Posted by MTS CustomerService India

Hi Stanly Vaz,

We regret the inconvenience caused. Please specify your Name and Contact number so that we can contact you to resolve your issue.
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At present I m out of India. Please talk to my wife Mrs. Priscilla Vaz on 9923794219. she is well aware about the entire situation. Awaiting for a quick action & just not enquiry.
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Originally Posted by MTS CustomerService India

We regret the inconvenience caused and value your concern and Thank you for providing the details. We will ensure that our customer support team will contact you to resolve your concern and provide a resolution.

Expecting a quick action OR refund if possible.
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Originally Posted by stanlyvaz

Expecting a quick action OR refund if possible.
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I m still waiting for your action....As expected, I have not received the data card yet. I guess MTS and Redington India Ltd follows their old tradition of lazing around and seating with the problem for days and than months probably... Let me please bring to your notice that your cusotmer does not follow the same tradition so, please act fast or REFUND the money back.