Hi,

The customer service of Tikona internet service provider is very poor. Its a newly started company i got an internet connection from Tikona. They assured me that there will not be any signal problem since it is an wireless Broadband picking the satellite signal. I trusted the words and bought the connection but my first complaint is signal problem. I just raised an query with tikona on Monday and they didnt solved my issue even after 4 days.

the reason they are saying that why it arises is "they need to fix some signal booster in our area once it is fixed we can get the signal properly.For that they are saying they need one week time to get the booster fixed.

i dint know why complaint takes around 10days to fix till that time i cannot use my broadband. its waste of money and time from my side.
so what i can suggest others is please dont take tikona internet connection based on some ones advice. i am really experienced that this its an very worst service company

even after sending mail to regional manager and his boss they are not at all acting properly.

Please mail me to thivahar@indiamail.com for any detailed explanation

thanks
Thivahar

Tikona broadband does not use satellites to connect customers.. Tikona uses 2.4Ghz frequency which is the same frequency used by home use wifi routers and is a free to use frequency so its got nothing to do with satellites.

You have not mentioned your location or anything.. Ask them to provide you with a Ubiquiti networks CPE which will work a lot better then other brands they use.

Hi Thanks

I cannot understand what is Ubiquiti Networks CPE.
I am residing in Mogappair west and still my complaint is not fully resolved they worked temporarily to get the connection and it is not working very slow for me. But when i got the connection for first 15 days it worked really well i am really satisfied for that 15days.

How can i approach to get the same position back to me. Please advice

To be honest this is not the right place to find out how to get better speeds from your Tikona broadband connection.. I suggest you post a request at Tikona broadband forum and get a response from members there... Another advantage of posting your query there would be that you can talk to other Tikona customers as well over there where as this forum specializes in helping customers on how to approach a consumer court.

This is to bring to ur kind notice that I had applied for a new Internet Broadband connection on 29/4/10 and I ve submitted a cheque bearing number 611130 of Rs 500/- of HDFC Bank against the application No. 50000002714801 to ur sales Executive Mr. Dinesh Gupta (9873322933). Irrespective of repeated reminders to Mr. Jitender Gambir (9582734340), no connection has been installed till date and due to this my working is suffering a lot. I request u to take necessary action at the earliest

if your cheque is not en cashed please ask your bank for stop payment. if it is cashed then you can approach you regional manager over phone get the solution or get back the money which you paid from tikona. Because i have experience that they are really worst in customer service. Till they receive money they will like our servants after that they will behave like our boss. And also please reveal your banking information in public forum which will not be safe measure

sir,
my connection is not working. i have complaint many times from phone. pl do smthing that i can use its services.
name: gaurav
add : g-74/2, east vinod nagar, delhi-91
p.no : 9268896059
date : 23-5-10

please dont enroll for tikona they are cheaters just eating money.
and if any one is cheated already just take a new connection from them and dont pay the bill later.
they cheated me from last 3 months.
my mobile number -9870190710
name-shaun fernandes
email_shaun_fernandes2001@rediffmail.com

sabse faltoo internet service
TIKONA ka matlab hai kabhi-na- kabhi THIK-HO-NA
first they assured me that there will be no signal connection, there will be no problems, no
COMPLAINTS
but my first complaint is signal connection
if u also want an internet connection for your pc never-ever take TIKONA BRODBAND SERVICE
FREE ADVICE
FREE ADVICE

Tikona is the worst ISP ever. It really sucks. I had asked them to cancel the connection four months back and they are still sending the monthly bills. Worst customer service and connectivity issues.

My advice for anyone planning to take a Tikona connection is to better avoid it.

This service provider is pathetic..I regularly pay their bill but every month they charge late payment fee. when I call them they say Sir next month it will be corrected. but it is keep on adding..

They have problem in everything right from service, connectivity, billing etc.

Plz Plz Plz no body take their connection

Abhishek Tripathi

I dnt need da connection anymreplzzzzz disconnect da service as soon as possible widout much surfin da net ive gt lts of bill n pls do it as soon as possible othrs i wnt be payin da bill n da speed of da connection is dam slow.............................................. ....

Originally Posted by DivyaWadhia66@gmail.com

I dnt need da connection anymreplzzzzz disconnect da service as soon as possible widout much surfin da net ive gt lts of bill n pls do it as soon as possible othrs i wnt be payin da bill n da speed of da connection is dam slow.............................................. ....

Dear Subscriber,

To address your concern of slow speed and billing issue,kindly provide Username(10 digit numeric ID) for your Service Account along with your Name and Installation address.

TDN Support

Originally Posted by DivyaWadhia66@gmail.com

I dnt need da connection anymreplzzzzz disconnect da service as soon as possible widout much surfin da net ive gt lts of bill n pls do it as soon as possible othrs i wnt be payin da bill n da speed of da connection is dam slow.............................................. ....

Dear Subscriber,

To address your concern of slow speed and billing issue, kindly provide Username (10 digit numeric ID) for your Service Account along with your Name,contact number and Installation address.


Thanking you and assuring best of the services
TDN Support