I have been harrased by these people for the last 5 months.
In march I had sent the below mail to CC but to no avail and even after repeated reminders noone cared to call to address my complaint.Whenever they called I informed them of my grevience but noone cared to help and now I get a call that Im an advocate on behalf of Rel and have a case against u for nonpayment .This is ridiculous and I bel I should be the one to file a a consumer complaint.


Dear CC,


Would like to bring to your notice my grevience which has repeatedly been coming up now for the last many times.

I had this no issued from your Rel Outlet in Sec 60, Shprix Mall, Noida .In December last year I had opted for safe custody of this no and was ensured by your representatives that your pending dues have been cleared and this no is in safe custody for the next three months .I ensured that the same was written in the bill they handed over to me because I made 2 payments that day and on 1 bill of Rs 300 I made sure that safew custody is written.I can provide the scan copy of the same.I was to be married hence had opted for 3 months safe custody but now the CCE have come up with an explanation that you have not opted for safe custody and are showing me balance amount which has to be paid..I have moved out of town after marraige and am not able to go the the outlet personally but have spoken to your rep today also but they have blanky refused.I beleive and hope u understand that this is harrasment of customers , whether this misleading transaction has been done at your outlet level or personal CCE level I dont know but u are unnecessarily harrasing a female customer for no fault of hers.

Would want stern and immediate action at your end.Otherwise would be constrained to approach higher levels.This is no way to ensure retention of customers!!

Regards
Manbir



Pls be aware