Hi,

I am herewith giving complain on reliance broadband netconnect team.

the details are as below:

1) I had given a complaint on 21-04-10 about very slow in browsing internet
2) Reliance gave a reply saying that it will be rectified as soon as possible.
3) But, no one rectified the issue. So i again gave a complaint on 28-04-10
4) since then I have not got any reply or no one has rectified the issue.
5) My reliance broadband stopped working totally.
6) I again gave a complaint on 03-05-10.
7) I stopped paying monthly rental as my internet was not working.
8) Reliance started calling me and asking for payment every week. I told them that my internet was not working, so i am not going to pay the amount till it get rectified.
9) But still it is not rectified.

So, I decided to give a complain to Consumer forum.

Pls treat this as my complaint against Reliance Communications.

All the complaint details are given below:

Regards,
Srihari Reddy K
9989044163
email: srihari.reddyk@gmail.com
Address: Ericsson India Pvt Limited
4th Floor, Gowra Plaza, Begumpet, Hyderabad-500003




--------------------------------------------------------------------------------
From: K Srihari Reddy
Sent: Friday, June 25, 2010 12:10 PM
To: 'Netconnect.Broadband@relianceada.com'
Subject: RE: 'ADAG=005-699-844' With Reference to your Service Request ID 124296828


Hi,

Still the problem is not solved, but I am getting calls from your team asking for the payment. This is very bad on Reliance part.

Regards,
Srihari
9989044163



--------------------------------------------------------------------------------
From: K Srihari Reddy
Sent: Monday, May 03, 2010 11:47 AM
To: 'Netconnect.Broadband@relianceada.com'
Subject: RE: 'ADAG=005-699-844' With Reference to your Service Request ID 124296828


Hi,

It is becoming worst now....

i am getting 1kbps, 0.5kbps speed now..

Please look in to the matter and resolve as soon as possible.

regards,
Srihari



--------------------------------------------------------------------------------
From: K Srihari Reddy
Sent: Wednesday, April 28, 2010 10:23 AM
To: 'Netconnect.Broadband@relianceada.com'
Subject: RE: 'ADAG=005-699-844' With Reference to your Service Request ID 124296828


Hi,

Still I am facing same problem......

regards,
Srihari
9989044163



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From: Netconnect.Broadband@relianceada.com [mailto:Netconnect.Broadband@relianceada.com]
Sent: Thursday, April 22, 2010 12:49 PM
To: K Srihari Reddy
Subject: 'ADAG=005-699-844' With Reference to your Service Request ID 124296828


Dear Customer,

This is in response to your complaint regarding speed issue registered under vide Service Request ID 124296828 for your Netconnect Broadband Plus number 9391562123.

Please note that as per the confirmation received from the HSD & Data Card Customers from All Over India will face problem while accessing Net connect services & Poor Speed issue.

This issue is expected to be resolved by 00:00 hrs of April 23, 2010.

Regards,

C. Hemavathy
Netconnect Broadband Plus
Reliance Communications

For further details, you can visit our web-site Welcome to Reliance Communications or write to us at netconnect.broadband@relianceada.com or fax us at 022 3033 6565. You can also call Reliance Customer Care at *355, 30335555 & 1800-3000-5555.

We are committed to serve you the best and value your association with us.

You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services. Please register yourself on the portal. For difficulties in registration, please write to myservices@relianceada.com.

"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

I got my Reliance Netconnect Broadband + recharged on 26 August, 2011 from that day i'm facing problem in getting connected to internet.
I registered complaint they responded and got the solution but after 2 days today again it shows no connection and shows a message that " the remote computer did not respond to make sure that the server can be reached ping..."
i want u to please resolve my problem as earliest possible
Name:Ashish Bhati
Contact No.:9460554592
My Data Card No.:9352538625
Email Id:ashishbhati97@yahoo.in