This is what i had written to reliane customer care and to nadal officer but till date issue is not resolved.

Hi Kiran,

till date no one has come to check my net connection. I received call from one of ur engineers who told me that net will start in 2 days, but nothing has improved.

with that please could you consider my request at top priority and tell me if u can return my money and take back the instrument.

I hope this is the best solution to end this problem

Regards,
Rajeev

--- On Sat, 10/1/11, rajeev ved <rsnb_ved2000@yahoo.com> wrote:


From: rajeev ved <rsnb_ved2000@yahoo.com>
Subject: Re: Fw: Monthly Bill Invoice Number : 363530981296 Ph : 7483247766
To: RCOMNodalOfficer.Karnataka@relianceada.com
Date: Saturday, October 1, 2011, 3:21 AM

Thnx Kiran for ur promt response.

You can reach me on +91 9686843959.

Regards,
Rajeev

--- On Fri, 9/30/11, RCOMNodalOfficer.Karnataka@relianceada.com <RCOMNodalOfficer.Karnataka@relianceada.com> wrote:


From: RCOMNodalOfficer.Karnataka@relianceada.com <RCOMNodalOfficer.Karnataka@relianceada.com>
Subject: Re: Fw: Monthly Bill Invoice Number : 363530981296 Ph : 7483247766
To: "rajeev ved" <rsnb_ved2000@yahoo.com>
Date: Friday, September 30, 2011, 2:35 AM

Dear Mr Rajeev,

Warm greeting from all of us at Reliance Communications !

With reference to your below email we have tried to contact you but unable to contact as your alternate number not responding.

We sincerely apologize for the inconvenience caused to you and we also appreciate you for your feedback in future.


Regards
Kiran
Nodal Team
Reliance Communications Ltd
Phone No : 18602002011

Enjoy the widest reach of 3G services across India only On Reliance
Welcome to Reliance Communications

Enjoy the widest reach of 3G services across India only On Reliance
Welcome to Reliance Communications



From: rajeev ved <rsnb_ved2000@yahoo.com>
To: customercare@relianceada.com, Rcomnodalofficer.Karnataka@relianceada.com
Date: 30-09-11 11:37 AM
Subject: Fw: Monthly Bill Invoice Number : 363530981296 Ph : 7483247766




Hi All,

I am working with Societe General Bank as Senior Manager.

This is to inform you that it has been my privilege to be your client and have felt very humble during these past few months.

your sales person had sold ur netconnect product to me in mid of july. I had provided all the documents earlier including rent agreement as address proof.
however the net got disconnected after a 3 days. when i checked with ur salesperson +919945634823 , he informed me on friday that it will get started on monday since his manager will place request with the technical team on monday. the fact was he never ever asked my name and no email was sent which i realized on monday.
nevertheless i called customer care and found that address proof was missing and agreement copy is not enough to confirm the address. Hence i requested my HR to provide me the letter which i submitted and net started after 1 week. Please note none of ur employees visited my residence for the verification yet the net got started. And the address on the bill


I found that I had availed connection of 3.1 mbps, however the speed I received was only 50 to 70 kbps. I called customer care thrice in three days and everytime i was informed that net will get started in 2 hours. indeed i spent half an hour everyday and still there was no improvement.


I was very much frustrated and called custmer care again by the last week of july. I was being informed that this speed will continue till Oct 31 however a waiver can be provided on request. I asked for the same, however i never received any formal communication on the waiver and just received an SMS that I am suppose to pay 260 Rs for the bill generated for 2 weeks out of which I had hardly used the net.

I paid the said amount and again called customer care and I was told that rs 164 will be provided as a waiver amount and will be included in the next bill. I queried for the waiver amount till 31st oct since this issue will not be resolved till 31st Oct . For which I was being informed via SMS that within 24 hours I would receive call from Reliance executive.



Till now I have not received any call. Nevertheless I just called ur customer care and queried the same. And now I was informed that the issue of network may be more then 31stoct 2011. And the waiver amount is not communicated since the bill is not generated. Moreover I wanted to speak to some senior for which I was amazed that I was being informed there is no senior over here .



I could have hold the line for n hour or more but spoke to some senior person who could understand my concern. But unfortunately I was not communicated the same.



I received a bill which generated an amount of 420 RS this month that includes last months waive but nothing for this month.

Is it something that u purposely do to ur clients OR I M the ONLY EXCEPTION

Dont u feel Communication is a key for ur business and commitment towards ur client ur moral duty and responsibility.



If u r in my place what will u do when u know u require Internet for daily use and the speed u had been promised is not available. Moreover no deadline for the issue. And more worse no communication no escalation matrix.



I do not want any apology letter what I want is solution and communication



ALSO NOTE THIS EMAIL I HAVE SENT FROM MY AIRTEL MOBILE INETRNET WHICH HAS CHARGES RS. 10 per day and as of now I feel it is MUCH FASTER THEN UR NETCONNECT.



Hope after reading this email I find some relevant person to speak with.



Regards

Rajeev