Dear,
I have applied for the tata broadband connection on 06/12/2011. The executive came to me collected the security money of Rs.2700 only on same day. After 2 days the engineer came from Tata with the installation equipment.Due to signal problem they are not able to install the connection.
I called to the customer care and asked for my security money, they told me "i will get the my amount with in 15-20 working days. But i am not getting my money till today(03.02.12).
On 22.01.2012 i sent mail to customer care regarding the same. They asked payment details from me. I provide details to him.
Till today they are not able to solve my problem.
So sir please solve my problem and give me the best solution to get back my money.
My conversation with tata telecommunication through mail are as follows:
================================================== ===============
Re: Refund of Payment
FROM: pushkar joshi
TO: Customer Service
Thursday, 2 February 2012 11:54 PM
Really tum logo ko customer ke problem ki tension nahi hai.
really u people are the 3rd class service provider. Now read it carefully i have already filed the complaint against you in consumer court, So we will meet there.
Byeee & Take care
Pushkar Joshi
9958175284
----- Forwarded Message -----
From: pushkar joshi <pushkar_j21@yahoo.com>
To: "customerservice@tatacommunications.com" <customerservice@tatacommunications.com>
Sent: Wednesday, 1 February 2012 5:59 AM
Subject: Re: <AUTO> 'HGS=003-794' Re: Refund of Payment
Dear,
I think u people are not serious regarding my problem. This is my last mail to you if you can solve it tomorrow EOD then its ok, other wise after that i will not follow the same with you and i will file case against Tata Indicom In Consumer cout.
This is my final mail to you and i have given enough time to you to solve the issue and refund my money.
Byeeee.
Pushkar Joshi
9958175284
________________________________________
From: Customer Service <customerservice@tatacommunications.com>
To:
pushkar_j21@yahoo.com
Sent: Tuesday, 31 January 2012 4:28 AM
Subject: FW: Refund of Payment
Dear Customer,
We understand the inconvenience caused to you and we regret for the same.
We would like to inform you that we have escalate your concern regarding refund has been forwarded to our team. Our concern team is working on your issue. We will get back to you with the feedback at the earliest.
Looking forward for your co-operation and support to serve you better
For any further assistance, please feel free to contact our Customer Service in your city, for details of the contact number please visithttp://www.tatacommunications.com/sme/contactus.asp or write to us on
customerservice@tatacommunications.com
Warm Regards,
Nausheen,
Customer Service Team,
Tata Communications Ltd.
From: pushkar joshi [mailto:
pushkar_j21@yahoo.com ]
Sent: Tuesday, January 31, 2012 1:38 PM
To: Customer Service (SME-India)
Subject: Re: Refund of Payment
Dear
How much time u need to resolve this issue. today is the 6th day after committing the same line.
Regards
Pushkar Joshi
________________________________________
From: Customer Service <customerservice@tatacommunications.com>
To:
pushkar_j21@yahoo.com
Sent: Monday, 30 January 2012 10:51 PM
Subject: FW: Refund of Payment
Dear Customer,
We understand the inconvenience caused to you and we regret for the same.
We would like to inform you that we have escalate your concern regarding refund has been forwarded to our team.Our concern team is working on your issue. We will get back to you with the feedback at the earliest.
Looking forward for your co-operation and support to serve you better
For any further assistance, please feel free to contact our Customer Service in your city, for details of the contact number please visithttp://www.tatacommunications.com/sme/contactus.asp or write to us on
customerservice@tatacommunications.com
Warm Regards,
Mohammed,
Customer Service Team,
Tata Communications Ltd.
From: pushkar joshi [mailto:
pushkar_j21@yahoo.com ]
Sent: Monday, January 30, 2012 6:56 PM
To: Customer Service (SME-India)
Subject: Re: Refund of Payment
Dear I think u r not able to do any thing....
u people are good for nothing.....
neither u provide the services to the customer nor u r able to provide the correct information to the customer at the time of filling for or collecting money.
Also u people are able to resolve the issues........
U people are good for nothing. i want my money back tomorrow EOD.
Pushkar Joshi
________________________________________
From: Customer Service <customerservice@tatacommunications.com>
To:
pushkar_j21@yahoo.com
Sent: Thursday, 26 January 2012 1:40 AM
Subject: FW: Refund of Payment
Dear Customer,
We understand the inconvenience caused to you and we regret for the same.
We would like to inform you that your concern regarding refund has been forwarded to our team.Our team will get back to you with the feedback at the earliest.
We need your valuable support during this period.
For any further assistance, please feel free to contact our Customer Service in your city, for details of the contact number please visithttp://www.tataindicombroadband.in/contactus.html or write to us on
customerservice@tatacommunications.com
Warm Regards,
Amith,
Customer Service Team,
Tata Communications Ltd.
From: pushkar joshi [mailto:
pushkar_j21@yahoo.com ]
Sent: Wednesday, January 25, 2012 5:37 PM
To: Customer Service (SME-India)
Subject: Re: Refund of Payment
Can you give me any timeline regarding this issue.
Regards
Pushkar Joshi
________________________________________
From: Customer Service <customerservice@tatacommunications.com>
To:
pushkar_j21@yahoo.com
Sent: Wednesday, 25 January 2012 3:48 AM
Subject: FW: Refund of Payment
Dear Customer,
We understand the inconvenience caused to you and we regret for the same.
We would like to inform you that your concern regarding refund has been escalated to our team. As you are a valuable customer to us, once we get the feedback from our team we will let you know. We need your kind support and cooperation during this period.
We need your support during this period which enables us to serve you better.
For any further assistance, please feel free to contact our Customer Service in your city, for details of the contact number please visithttp://www.tatacommunications.com/sme/contactus.asp or write to us on
customerservice@tatacommunications.com
Warm Regards,
Nivedita,
Customer Service Team,
Tata Communication Ltd.
From: pushkar joshi [mailto:
pushkar_j21@yahoo.com ]
Sent: Tuesday, January 24, 2012 6:51 PM
To: Customer Service (SME-India)
Subject: Re: Refund of Payment
So please refund my security money ok.
Every details which you required i have given to you.
Regards
Pushkar Joshi
9958175284
________________________________________
From: Customer Service <customerservice@tatacommunications.com>
To:
pushkar_j21@yahoo.com
Sent: Tuesday, 24 January 2012 5:08 AM
Subject: FW: Refund of Payment
Dear Customer,
Thank you for bringing your concern to our notice
With regards to your mail, we would like to inform you that kindly revert us with the payment details.
Thank you for your valuable time and patience.
For any further assistance, please feel free to contact our Customer Service in your city, for details of the contact number please visithttp://www.tatacommunications.com/sme/contactus.asp or write to us on
customerservice@tatacommunications.com
Warm Regards,
Nivedita,
Customer Service Team,
Tata Communication Ltd.
From: pushkar joshi [mailto

ushkar_j21@yahoo.com]
Sent: Tuesday, January 24, 2012 10:29 AM
To: Customer Service (SME-India)
Subject: Re: Refund of Payment
Dear Amith
You read my what i have been written in my mail. i want refund my money ASAP which i have been submitted as a security.
I don't require the broadband connection of such a 3rd type company. I have already taken the broadband connection.
Tell me you are able to refund my money or not, which you have to pay within 15 days after the c****ization of my application.
If you are not able to refund it so also tell me, then i will go for other options right......
I WANT REFUND MY MONEY ONLY..............
I Think you understand what i am saying.
Thanks & Regards
Pushkar Joshi
________________________________________
From: Customer Service <customerservice@tatacommunications.com>
To:
pushkar_j21@yahoo.com
Sent: Monday, 23 January 2012 6:48 AM
Subject: FW: Refund of Payment
Dear Customer,
We regret the inconvenience caused to you.
We would like to inform that, your request for broadband connection with enquiry number: 2151372 is cancelled as your location is not feasible right now.
To provide the new connections in your area we need to set up additional equipment due to which we are unable to provide the connection right now. As soon as your area is feasible we will definitely consider your connection on high priority basis.
Thank you for your time and patience.
For any further assistance, please feel free to contact our Customer Service in your city, for details of the contact number please visithttp://www.tatacommunications.com/sme/contactus.asp or write to us on
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