I have this TATA Photon Plus connection (Service No. 9240011066) for almost a year and complained about the very low speed several times. Test from speednet gives me 0.1 Mbps download speed and I can feel the same while working online. Please give me my money back or improve the speed.

Originally Posted by Tata Docomo Customercare

Dear Mr. Ram,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We request you to kindly provide us the screen shot for the speed of your device to given below mail id which will assist us in doing the needful.

We assure you that we are committed to resolving the issue to your satisfaction.

For any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer care
Tata Docomo.

I have sent the screenshot to the email address but did not get any response! Is this a bogus email address?

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Kumar
Feb 3 (3 days ago)

to Customer.care
Here is the screenshot. This is useless, please return my money.

Originally Posted by Ramy

I have sent the screenshot to the email address but did not get any response! Is this a bogus email address?

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Kumar
Feb 3 (3 days ago)

to Customer.care
Here is the screenshot. This is useless, please return my money.

Dear Mr. Kumar,

Greetings from Tata Docomo!

We would like to inform you that, we have not received the screen shot requested to send the same.

We assure you that we are committed to resolving the issue to your satisfaction.

For any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer care
Tata Docomo.

This is heights....now you are denying receiving my email. I I was expecting a honest effort / answer from Tata Docomo. Enclosing the screenshot of the email.

Originally Posted by Ramy

This is heights....now you are denying receiving my email. I I was expecting a honest effort / answer from Tata Docomo. Enclosing the screenshot of the email.

Dear Mr. Kumar,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We would like to inform that, your complaint bearing docket number 296610613 has been put before the concerned department. We have accorded it top priority and are expressly working towards resolving it at the earliest. We will revert to you shortly, request you to kindly bear with us in the interim.

We assure you that we are committed to resolving the issue to your satisfaction.

For any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer care
Tata Docomo.