I subscribed to tata docomo 3g e-stick broadband service, my number being 9036986033

I submitted application to cancel my subscription in the 2nd week of december and was told my dec bill would be the last one.

Today, on calling customer care, I find that Tata Docomo decided to 'temporarily discontinue' instead of permanently cancelling my subscription while conveniently charging for the upcoming month also.

In the meanwhile, I got 2-3 calls from Tata Docomo's pesky sales people insisting that I remain their customer. I clearly said I wasn't satisfied with Docomo's service and speed and want to discontinue.

I request Tata Docomo adhere to fair business practise and do the needful in 'permanently' cancelling my account

Thx,
Ravi

Originally Posted by ravikanthmp123

I subscribed to tata docomo 3g e-stick broadband service, my number being 9036986033

I submitted application to cancel my subscription in the 2nd week of december and was told my dec bill would be the last one.

Today, on calling customer care, I find that Tata Docomo decided to 'temporarily discontinue' instead of permanently cancelling my subscription while conveniently charging for the upcoming month also.

In the meanwhile, I got 2-3 calls from Tata Docomo's pesky sales people insisting that I remain their customer. I clearly said I wasn't satisfied with Docomo's service and speed and want to discontinue.

I request Tata Docomo adhere to fair business practise and do the needful in 'permanently' cancelling my account

Thx,
Ravi

Dear Mr. Ravikanth,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that, as per our records we found that your broadband connection has been disconnected on 3rd Jan’12.

For any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer Care,
Tata Docomo.