Dear Sir/Madam,

It is my worst experience with TATA Indicom.I am using Advance Rental plan of 10GB Day 15GB Ngt@10000ARP.
As per my plan I can use 10GB during peak hours and 15 GB during off peak hours and till now I have used 9576MB and 7627 MB respectively.
But my connection was blocked on 25th Dec 2011 saying that due to high usage we are blocking your connection and I have to pay 2894 rs for uninterrupted services. When I checked on My Account (Tata Photon's site) I found that I am within my usages limit. Then I have shared the snapshot of my usages with customer care but till now my services are blocked. I have talked to customer care executives and sent emails several times but no one has answered my query even they are unable to check my data usages in their server.
I have all the details with me(Snapshots of usages for december month).
Kindly help me.

BR//
Shyam Sunder

Originally Posted by esunshy

Dear Sir/Madam,

It is my worst experience with TATA Indicom.I am using Advance Rental plan of 10GB Day 15GB Ngt@10000ARP.
As per my plan I can use 10GB during peak hours and 15 GB during off peak hours and till now I have used 9576MB and 7627 MB respectively.
But my connection was blocked on 25th Dec 2011 saying that due to high usage we are blocking your connection and I have to pay 2894 rs for uninterrupted services. When I checked on My Account (Tata Photon's site) I found that I am within my usages limit. Then I have shared the snapshot of my usages with customer care but till now my services are blocked. I have talked to customer care executives and sent emails several times but no one has answered my query even they are unable to check my data usages in their server.
I have all the details with me(Snapshots of usages for december month).
Kindly help me.

BR//
Shyam Sunder

Dear Mr. Shyam Sunder,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We request you to kindly provide us your Tata Photon connection details, e-mail id or your alternate contact number, which will assist us in doing the needful.

We assure you that we are committed to resolving the issue to your satisfaction.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer Care,
Tata Docomo.