I have been using Tata indicom wimax connection for more than 20 months and was pretty much satisfied, until this strange thing happened.

One fine day (Monday 3 Jan 2011) when i came back to my flat in the evening, I was surprised to see that the wimax antenna was missing. According to one of my neighbor some one from Tata indicom came and cut the wire and took the antenna saying i had asked for transfer of connection. He asked that guy ( my neighbor) to inform me to return the router also. The fact is that i never asked for transfer of connection and have been paying my bills on time also. On Monday only i lodged a complain regarding that and since then i m getting calls from different persons from Tata indicom and to everyone i have to explain the same thing again and again. Worse i could imagine, today i got a call and the person from other side blamed me that i have stolen the antenna and they would take legal action against me. Instead of accepting their own mistake of replacing someone else’s connection now they are blaming me only. I don’t know whom to complain now for this. Can someone help me regarding this?

Originally Posted by Unregistered

I have been using Tata indicom wimax connection for more than 20 months and was pretty much satisfied, until this strange thing happened.

One fine day (Monday 3 Jan 2011) when i came back to my flat in the evening, I was surprised to see that the wimax antenna was missing. According to one of my neighbor some one from Tata indicom came and cut the wire and took the antenna saying i had asked for transfer of connection. He asked that guy ( my neighbor) to inform me to return the router also. The fact is that i never asked for transfer of connection and have been paying my bills on time also. On Monday only i lodged a complain regarding that and since then i m getting calls from different persons from Tata indicom and to everyone i have to explain the same thing again and again. Worse i could imagine, today i got a call and the person from other side blamed me that i have stolen the antenna and they would take legal action against me. Instead of accepting their own mistake of replacing someone else’s connection now they are blaming me only. I don’t know whom to complain now for this. Can someone help me regarding this?

Dear Customer

Greetings from Tata Indicom!

Please accept our sincere apologies for the unfortunate turn of events.

We request you to kindly provide us your Tata Indicom connection details or your contact details to get in touch with you.

Please share your details at customer.care@tatatel.co.in and we'd be happy to help.

Thanks & Regards
Customer care Team
Tata Indicom.

I got a call from tata indicom broadband end to make the payments of the amount which was made already after telling the same with rcpt no. also that lady calling from no. 7275223195 started using foul language and used abusive words. Such things are never expected from.a reputed copany of yours. I m really discontent and want you to take a firm step against that telecaller.
Fareen fatima
9235356014

Originally Posted by Unregistered

I got a call from tata indicom broadband end to make the payments of the amount which was made already after telling the same with rcpt no. also that lady calling from no. 7275223195 started using foul language and used abusive words. Such things are never expected from.a reputed copany of yours. I m really discontent and want you to take a firm step against that telecaller.
Fareen fatima
9235356014

Dear Ms. Fatima,

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that, your complaint has been registered vide docket number 281932829. We have accorded it top priority and are expressly working towards resolving it at the earliest. We will revert to you shortly, request you to kindly bear with us in the interim.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer Care,
Tata Indicom.