MY USER ID ' akc2370@vsnl.net' . THIS CONNECTION I USE AT HOME.

I HAVE PREPAID TIME USAGE PLAN OF VALIDITY 1 YEAR TILL NOV2010.

I HAD BALANCEOF RS 3677.15 AS ON 1.6.10. BUT SUDDENLY ON 25.6.10 I GET A SMS AND EMAIL THAT THERE IS NO BALANCE IN MY ACCOUNT AND NEED TO RENEW.

WHEN I CHECKED MY USAGE, I FIND THAT FROM 10.6.10 ONWARDS TATA INDICOM HAS DEBITED MY ACCOUNT CONTINUOUSLY TILL 25.6.10 AND DEPLETING MY BALANCES.

THE FACT IS I HAVE NOT USED MY ACCOUNT 24 HOURS PER DAY, BUT THE USAGE SHOWS ONLY THAT , FOR EG: LIKE 10.6.10 I HAD USED 21.18 HOURS TO 08.18 HOURS WITH A TOTAL UASAGE OF 11 HOURS, WHICH IS JUST UNBELIEVBLE. THIS IS REPEATED TILL 25.6.10.

MY AVG USAGE FROM APRIL2009 TO MAY2010 IS ONLY RS 526/PER MONTH.

I HAVE RAISED A COMPLAINT WITH CUSTOMER CARE , COMP NO : 12453090 DT 26.6.10 @3PM. THE ISSUE IS STILL TO BE RESOLVED.

REGARDS

ASHIS

Originally Posted by ASHIS

MY USER ID ' akc2370@vsnl.net' . THIS CONNECTION I USE AT HOME.

I HAVE PREPAID TIME USAGE PLAN OF VALIDITY 1 YEAR TILL NOV2010.

I HAD BALANCEOF RS 3677.15 AS ON 1.6.10. BUT SUDDENLY ON 25.6.10 I GET A SMS AND EMAIL THAT THERE IS NO BALANCE IN MY ACCOUNT AND NEED TO RENEW.

WHEN I CHECKED MY USAGE, I FIND THAT FROM 10.6.10 ONWARDS TATA INDICOM HAS DEBITED MY ACCOUNT CONTINUOUSLY TILL 25.6.10 AND DEPLETING MY BALANCES.

THE FACT IS I HAVE NOT USED MY ACCOUNT 24 HOURS PER DAY, BUT THE USAGE SHOWS ONLY THAT , FOR EG: LIKE 10.6.10 I HAD USED 21.18 HOURS TO 08.18 HOURS WITH A TOTAL UASAGE OF 11 HOURS, WHICH IS JUST UNBELIEVBLE. THIS IS REPEATED TILL 25.6.10.

MY AVG USAGE FROM APRIL2009 TO MAY2010 IS ONLY RS 526/PER MONTH.

I HAVE RAISED A COMPLAINT WITH CUSTOMER CARE , COMP NO : 12453090 DT 26.6.10 @3PM. THE ISSUE IS STILL TO BE RESOLVED.

REGARDS

ASHIS

Dear Customer

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that your complaint has been put before the concerned department. We have accorded it top priority and are expressly working towards resolving it at the earliest. We should revert to you shortly, request you to kindly bear with us in the interim.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in.

Thanks and Regards
Customer Care
Tata Indicom.

Originally Posted by ASHIS

MY USER ID ' akc2370@vsnl.net' . THIS CONNECTION I USE AT HOME.

I HAVE PREPAID TIME USAGE PLAN OF VALIDITY 1 YEAR TILL NOV2010.

I HAD BALANCEOF RS 3677.15 AS ON 1.6.10. BUT SUDDENLY ON 25.6.10 I GET A SMS AND EMAIL THAT THERE IS NO BALANCE IN MY ACCOUNT AND NEED TO RENEW.

WHEN I CHECKED MY USAGE, I FIND THAT FROM 10.6.10 ONWARDS TATA INDICOM HAS DEBITED MY ACCOUNT CONTINUOUSLY TILL 25.6.10 AND DEPLETING MY BALANCES.

THE FACT IS I HAVE NOT USED MY ACCOUNT 24 HOURS PER DAY, BUT THE USAGE SHOWS ONLY THAT , FOR EG: LIKE 10.6.10 I HAD USED 21.18 HOURS TO 08.18 HOURS WITH A TOTAL UASAGE OF 11 HOURS, WHICH IS JUST UNBELIEVBLE. THIS IS REPEATED TILL 25.6.10.

MY AVG USAGE FROM APRIL2009 TO MAY2010 IS ONLY RS 526/PER MONTH.

I HAVE RAISED A COMPLAINT WITH CUSTOMER CARE , COMP NO : 12453090 DT 26.6.10 @3PM. THE ISSUE IS STILL TO BE RESOLVED.

REGARDS

ASHIS

Dear Mr.Ashis Kumar

Greetings from Tata Indicom!

In continuation to the above post, concerned team spoke to you and informed that the usage is charged correctly, there is no wrong amount charged.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in.

Thanks and Regards
Customer Care
Tata Indicom.