I had recharged Tata Indicom 'Photon Plus' on 10th September, 2011 (Saturday) via the internet for Rs. 501/-.
Till date I have not been able to use the internet via Photon Plus since there is no balance credited to my account. The last time I talked to a representative 'Hina Gharat'(?), I was surprised to hear that she said that my balance had 'lapsed'!!

Please find the transaction details for the same.

ICICI Bank Tx ID : SB3213803
Comments : BIL/252395835/Tata Indicom/23071859

I have kept in touch with Tata Indicom over this through their customer care number and have talked to at least a dozen representatives. I was told that the resolution time was 6th October, 2011.
However, till date (10th October, 2011) I have not received a single 'call back'.

If Tata Indicom is telling me that I have used this balance, then I would want my usage details from them.
The bottomline is that I would like to know where my money has gone!!

Regards,
Aditya Divadkar

Originally Posted by Aditya Divadkar

I had recharged Tata Indicom 'Photon Plus' on 10th September, 2011 (Saturday) via the internet for Rs. 501/-.
Till date I have not been able to use the internet via Photon Plus since there is no balance credited to my account. The last time I talked to a representative 'Hina Gharat'(?), I was surprised to hear that she said that my balance had 'lapsed'!!

Please find the transaction details for the same.

ICICI Bank Tx ID : SB3213803
Comments : BIL/252395835/Tata Indicom/23071859

I have kept in touch with Tata Indicom over this through their customer care number and have talked to at least a dozen representatives. I was told that the resolution time was 6th October, 2011.
However, till date (10th October, 2011) I have not received a single 'call back'.

If Tata Indicom is telling me that I have used this balance, then I would want my usage details from them.
The bottomline is that I would like to know where my money has gone!!

Regards,
Aditya Divadkar

Dear Mr. Aditya,

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that, for any unsuccessful transaction the amount will be credited back to the respective bank account within 7 working days.

Hence, we request you to kindly provide us your Tata Photon connection details, e-mail id or your alternate contact number.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer Care,
Tata Indicom.