Dear,
Sir/madam,
On 19-august-2010 I bought the Tata Photon+ broadband service with the plan HISA 5gb @ 950 capping plan( unlimited)and a reduction of Rs. 200 every month because the modem was free of cost and i would be paying Rs.2500 at the starting. I called up the customer care last week to inquire about it and they informed me that you will get 3.1 Mbps download speed and 1.8 Mbps upload speed which is mentioned in the brochure as well. What they didn't mention is about the contention ratio which is 1:20 and the speed will decrease after 5 gb download. I'll come to the details of it. Anyways, after paying 2500 , I got my instrument and the guy who deliver the instrument told me that you will never get 3.1 mbps speed, because they have mentioned UPTO 3.1 Mbps, which means the speed can go upto 3.1 Mbps (which I believe will never occur). I plugged the instrument to mydesktop to test the connectivity and speed and to my utmost surprise I found that the download speed is merely 157 Kbps.... What a joke !!!! . After that I surfed for 3 hours and never found the speed touching the 3 digits, it oscillated between 40 to 50 kbps. Next day when I started surfing, I found the speed is even more pathetic, hardly some 15-20 Kbps, couple of times I received Network connection error while opening gmail, reason being terribly slow internet connection, I tried visiting the tata indicom website (Tata Indicom), even that is too slow that the half of the images didn't download, couple of scripts and stylesheet didn't run properly. finally I decided, lets try the speedometer which would give me the exact download speed, for those who do not know what it is, Speedometer is the Tata Indicom Download Page (TATA Indicom Download Page...). The tower is in Turbhe, Mumbai and there are 6 files available (5Mb, 10Mb, 50Mb, 100Mb, 200Mb, 500Mb) on the webpage, you can simply click on any file which triggers the download and you can clearly see the speed. I thought, lets try the 50 Mb one, when I clicked on it, I saw it's getting downloaded at a speed of 25-30 Kbps, when I tried out the big one (500Mb), the download speed is 10-20 Kbps. Which clearly indicates how they haved cheated me, and millions of other customers. So i called customer care and posted a complain ( complain no. 233356405) and they promised to solve the problem within the next day. On next day an engineer came and tried everything but can’t succeed. So he promised to come again but didn’t came. So i called customer care again and they asked me to have patience. After that some one from the network team( Hyderabad) called and informed me that the case had been closed. So i posted another complain ( complain no. 233492885) and told them about my problem. They informed me that i should get a speed of 400-500 kbps after downloading 5 gb. Next an engineer came from the network team and tried everything . but invain. So he called his higher authority ( Hyderabad) and after hanging for an hour they informed that there is no such plan. And the plan actually says that you will get only 20 kbps downloading speed after 5gb download . What a joke!!!!!! After 6 days of harrasment they informed that way. And neither the sales man nor even the engineer or the network team or the customer care agents knew the plan untill and unless my problem occured.!!!!!!!!!!!! Can you imagine!!! But every body of these people promise again and again to give me the promised speed(3.1 Mbps upto 5 gb download and 400 to 6oo kbps after it.) without knowing the actual plan.I got so irritated that I decided to lodge a complaint ( no. 233698111) and they promised again to solve the problem taking the names and number of everyone i talked with regarding this matter. After this, some one called me and asked me to change the plan. What is this????? I posted a complain again and claim my money back or give me the promised speed!! (no. 234124879) . now they are calling me and telling me that they have nothing to do and i have to choose another plan And misguided me by giving wrong phone number of their service centres which actually are not present in real. So i decide to post a complain on cosumer forum on today itself. I want to make people aware of the following stuff:
Ater giving wrong information during and after selling the product, i also want my money back and give them the desire punishment for misguiding the customers without informing or knowing about the plan actually. So, the decision is yours, what would you call this? Cheating... Frogery... Dishonesty... Dacoity?I know Government can not do anything, because they are getting richer by the tax paid by Tata Indicom, but where from this money is coming??? It's the common men's money, it's the money of those who blindly relied on Photon+ and getting their reward. So can anyone suggest what should I do? Can I get my money back? I also have the screenshot of download speed from speedometer website, I was thinking of sending this copy to Times Of India and Ananda Bajar Patrika and let them publish it on the front page and make people aware of the robbery.

Originally Posted by kesto bhakta

Dear,
Sir/madam,
On 19-august-2010 I bought the Tata Photon+ broadband service with the plan HISA 5gb @ 950 capping plan( unlimited)and a reduction of Rs. 200 every month because the modem was free of cost and i would be paying Rs.2500 at the starting. I called up the customer care last week to inquire about it and they informed me that you will get 3.1 Mbps download speed and 1.8 Mbps upload speed which is mentioned in the brochure as well. What they didn't mention is about the contention ratio which is 1:20 and the speed will decrease after 5 gb download. I'll come to the details of it. Anyways, after paying 2500 , I got my instrument and the guy who deliver the instrument told me that you will never get 3.1 mbps speed, because they have mentioned UPTO 3.1 Mbps, which means the speed can go upto 3.1 Mbps (which I believe will never occur). I plugged the instrument to mydesktop to test the connectivity and speed and to my utmost surprise I found that the download speed is merely 157 Kbps.... What a joke !!!! . After that I surfed for 3 hours and never found the speed touching the 3 digits, it oscillated between 40 to 50 kbps. Next day when I started surfing, I found the speed is even more pathetic, hardly some 15-20 Kbps, couple of times I received Network connection error while opening gmail, reason being terribly slow internet connection, I tried visiting the tata indicom website (Tata Indicom), even that is too slow that the half of the images didn't download, couple of scripts and stylesheet didn't run properly. finally I decided, lets try the speedometer which would give me the exact download speed, for those who do not know what it is, Speedometer is the Tata Indicom Download Page (TATA Indicom Download Page...). The tower is in Turbhe, Mumbai and there are 6 files available (5Mb, 10Mb, 50Mb, 100Mb, 200Mb, 500Mb) on the webpage, you can simply click on any file which triggers the download and you can clearly see the speed. I thought, lets try the 50 Mb one, when I clicked on it, I saw it's getting downloaded at a speed of 25-30 Kbps, when I tried out the big one (500Mb), the download speed is 10-20 Kbps. Which clearly indicates how they haved cheated me, and millions of other customers. So i called customer care and posted a complain ( complain no. 233356405) and they promised to solve the problem within the next day. On next day an engineer came and tried everything but can’t succeed. So he promised to come again but didn’t came. So i called customer care again and they asked me to have patience. After that some one from the network team( Hyderabad) called and informed me that the case had been closed. So i posted another complain ( complain no. 233492885) and told them about my problem. They informed me that i should get a speed of 400-500 kbps after downloading 5 gb. Next an engineer came from the network team and tried everything . but invain. So he called his higher authority ( Hyderabad) and after hanging for an hour they informed that there is no such plan. And the plan actually says that you will get only 20 kbps downloading speed after 5gb download . What a joke!!!!!! After 6 days of harrasment they informed that way. And neither the sales man nor even the engineer or the network team or the customer care agents knew the plan untill and unless my problem occured.!!!!!!!!!!!! Can you imagine!!! But every body of these people promise again and again to give me the promised speed(3.1 Mbps upto 5 gb download and 400 to 6oo kbps after it.) without knowing the actual plan.I got so irritated that I decided to lodge a complaint ( no. 233698111) and they promised again to solve the problem taking the names and number of everyone i talked with regarding this matter. After this, some one called me and asked me to change the plan. What is this????? I posted a complain again and claim my money back or give me the promised speed!! (no. 234124879) . now they are calling me and telling me that they have nothing to do and i have to choose another plan And misguided me by giving wrong phone number of their service centres which actually are not present in real. So i decide to post a complain on cosumer forum on today itself. I want to make people aware of the following stuff:
Ater giving wrong information during and after selling the product, i also want my money back and give them the desire punishment for misguiding the customers without informing or knowing about the plan actually. So, the decision is yours, what would you call this? Cheating... Frogery... Dishonesty... Dacoity?I know Government can not do anything, because they are getting richer by the tax paid by Tata Indicom, but where from this money is coming??? It's the common men's money, it's the money of those who blindly relied on Photon+ and getting their reward. So can anyone suggest what should I do? Can I get my money back? I also have the screenshot of download speed from speedometer website, I was thinking of sending this copy to Times Of India and Ananda Bajar Patrika and let them publish it on the front page and make people aware of the robbery.

Dear Customer

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We would like to inform that your complaint has been put before the concerned department. We have accorded it top priority and are expressly working towards resolving it at the earliest. We should revert to you shortly, request you to kindly bear with us in the interim.

We assure you that we are committed to resolving the issue to your satisfaction.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in.

Thanks and Regards
Customer Care
Tata Indicom.

Originally Posted by kesto bhakta

Dear,
Sir/madam,
On 19-august-2010 I bought the Tata Photon+ broadband service with the plan HISA 5gb @ 950 capping plan( unlimited)and a reduction of Rs. 200 every month because the modem was free of cost and i would be paying Rs.2500 at the starting. I called up the customer care last week to inquire about it and they informed me that you will get 3.1 Mbps download speed and 1.8 Mbps upload speed which is mentioned in the brochure as well. What they didn't mention is about the contention ratio which is 1:20 and the speed will decrease after 5 gb download. I'll come to the details of it. Anyways, after paying 2500 , I got my instrument and the guy who deliver the instrument told me that you will never get 3.1 mbps speed, because they have mentioned UPTO 3.1 Mbps, which means the speed can go upto 3.1 Mbps (which I believe will never occur). I plugged the instrument to mydesktop to test the connectivity and speed and to my utmost surprise I found that the download speed is merely 157 Kbps.... What a joke !!!! . After that I surfed for 3 hours and never found the speed touching the 3 digits, it oscillated between 40 to 50 kbps. Next day when I started surfing, I found the speed is even more pathetic, hardly some 15-20 Kbps, couple of times I received Network connection error while opening gmail, reason being terribly slow internet connection, I tried visiting the tata indicom website (Tata Indicom), even that is too slow that the half of the images didn't download, couple of scripts and stylesheet didn't run properly. finally I decided, lets try the speedometer which would give me the exact download speed, for those who do not know what it is, Speedometer is the Tata Indicom Download Page (TATA Indicom Download Page...). The tower is in Turbhe, Mumbai and there are 6 files available (5Mb, 10Mb, 50Mb, 100Mb, 200Mb, 500Mb) on the webpage, you can simply click on any file which triggers the download and you can clearly see the speed. I thought, lets try the 50 Mb one, when I clicked on it, I saw it's getting downloaded at a speed of 25-30 Kbps, when I tried out the big one (500Mb), the download speed is 10-20 Kbps. Which clearly indicates how they haved cheated me, and millions of other customers. So i called customer care and posted a complain ( complain no. 233356405) and they promised to solve the problem within the next day. On next day an engineer came and tried everything but can’t succeed. So he promised to come again but didn’t came. So i called customer care again and they asked me to have patience. After that some one from the network team( Hyderabad) called and informed me that the case had been closed. So i posted another complain ( complain no. 233492885) and told them about my problem. They informed me that i should get a speed of 400-500 kbps after downloading 5 gb. Next an engineer came from the network team and tried everything . but invain. So he called his higher authority ( Hyderabad) and after hanging for an hour they informed that there is no such plan. And the plan actually says that you will get only 20 kbps downloading speed after 5gb download . What a joke!!!!!! After 6 days of harrasment they informed that way. And neither the sales man nor even the engineer or the network team or the customer care agents knew the plan untill and unless my problem occured.!!!!!!!!!!!! Can you imagine!!! But every body of these people promise again and again to give me the promised speed(3.1 Mbps upto 5 gb download and 400 to 6oo kbps after it.) without knowing the actual plan.I got so irritated that I decided to lodge a complaint ( no. 233698111) and they promised again to solve the problem taking the names and number of everyone i talked with regarding this matter. After this, some one called me and asked me to change the plan. What is this????? I posted a complain again and claim my money back or give me the promised speed!! (no. 234124879) . now they are calling me and telling me that they have nothing to do and i have to choose another plan And misguided me by giving wrong phone number of their service centres which actually are not present in real. So i decide to post a complain on cosumer forum on today itself. I want to make people aware of the following stuff:
Ater giving wrong information during and after selling the product, i also want my money back and give them the desire punishment for misguiding the customers without informing or knowing about the plan actually. So, the decision is yours, what would you call this? Cheating... Frogery... Dishonesty... Dacoity?I know Government can not do anything, because they are getting richer by the tax paid by Tata Indicom, but where from this money is coming??? It's the common men's money, it's the money of those who blindly relied on Photon+ and getting their reward. So can anyone suggest what should I do? Can I get my money back? I also have the screenshot of download speed from speedometer website, I was thinking of sending this copy to Times Of India and Ananda Bajar Patrika and let them publish it on the front page and make people aware of the robbery.

Dear Customer

Greetings from Tata Indicom!

We have confirmed from concerned team that our Junior engineer visited your place and resolved the issue.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in.

Thanks and Regards
Customer Care
Tata Indicom.

i have purchased TATA photon plus on 26 Oct 2010 .They promised the download speed of 3.1 mbps .after complaining an engineer came and informed that with unlimited plan the speed will never go beyond 18-20 kbps.He told in case you want to increase the speed you should not go for unlimited plan.this is straight forward cheating,broad daylight dacoiting and TATA indicom should be ashamed of cheating the customer.TATA used to be a name for transperancy integrity and high value which Jamsetji,J.R.D had carefully nurtured it but unfortunately the present management is no better than thieves they should beashamed of their deeds.

Originally Posted by som shekhar

i have purchased TATA photon plus on 26 Oct 2010 .They promised the download speed of 3.1 mbps .after complaining an engineer came and informed that with unlimited plan the speed will never go beyond 18-20 kbps.He told in case you want to increase the speed you should not go for unlimited plan.this is straight forward cheating,broad daylight dacoiting and TATA indicom should be ashamed of cheating the customer.TATA used to be a name for transperancy integrity and high value which Jamsetji,J.R.D had carefully nurtured it but unfortunately the present management is no better than thieves they should beashamed of their deeds.

Dear Mr.Shekhar

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We request you to kindly provide us your Tata Indicom connection details, your e-mail id, or your alternate number, which will assist us in doing the needful.

We assure you that we are committed to resolving the issue to your satisfaction.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in.

Thanks and Regards
Customer Care
Tata Indicom.

Hi,

Here's one another victim of Tata Photon+
Wrong commitments, hidden clauses(5GB capping), worst services etc.
And now the customer care is not bothered to respond even..
Have a look following conversation..........

« Back to Sent Mail Archive Report spam Delete Move to Inbox Labels
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1 of 225 Older ›Fwd: Tata Photon+ Number 9266608776​(URGENT)~~​M3189972 & M2793805
Reply |Raj Rawat to customer.care2, customercare.d.
show details 8:29 PM (12 hours ago)

fromRaj Rawat <rawat.raaj@gmail.com>
tocustomer.care2@tatatel.co.in

cc"customercare.delhi" <customercare.delhi@tatatel.co.in>

dateSat, Apr 9, 2011 at 8:29 PM
subjectFwd: Tata Photon+ Number 9266608776(URGENT)~~M3189972 & M2793805
mailed-bygmail.com

hide details 8:29 PM (12 hours ago)

Hi,

More than 23 hours has gone but i haven't seen any response or improvement!!!

WILL I RECIEVE ANY REVERT????????



---------- Forwarded message ----------
From: Raj Rawat <rawat.raaj@gmail.com>
Date: Thu, 7 Apr 2011 21:41:56 +0530
Subject: Re: Tata Photon+ Number 9266608776(URGENT)~~M3189972
To: customer.care2@tatatel.co.in

Hi,

The issue of speed has come up again!!

Would like to highlight few things..
1). A telecaller calls from Tata teleservices and explians the
lucrative scheme and SPEED of Photon +
2). Executives comes and issues a new connection with instant activation
3). On 3rd day of activation, the connection gets barred as the
required documents were not submitted by the dealer or franchisee on
time, whereas the required docs were taken from me at the time of
activation only(1st Oct'2010)
4) After 2-3 days the connection gets unbarred
5) 7th day the speed comes down by 90%
6) On complaint i have been asked to wait till november end for a
better speed(1.5 months)
7) When nothing happens till 9th Dec'2010 , I complained again
8) now the interesting part comes.......... I been told that my plan
is capped with
5GB
9) Now I haven't used even 1 GB and my speed is worst that PATHETIC!!!!

So, I don't want any more apologies and assurance, just final request
to deactivate my connection as soon as possible.
Would deeply appreciate if I can get any refund of my Photon + device!!

Above mentioned statement is very very true and that can be cross
verified in your systems(if they aren't running on PHOTON+)


Sumedha Rawat/Raj Rawat


On 12/9/10, customer.care2@tatatel.co.in <customer.care2@tatatel.co.in> wrote:
> Dear Sir,
>
> Greetings from Tata Indicom!
>
> This is with reference to your email dated 09/12/2010 regarding your Tata
> Photon plus number 9266608776. We truly value our relationship with you and
> regret for the inconvenience faced by you. With reference to your mail
> regarding slow speed issue, we would like to inform you that your complaint
> has been registered vide reference number 246243485 and is expected to be
> resolved by 10/12/2010. We request you to kindly bear with us in the
> interim. We ensure you that we will provide you with the best and prompt
> resolution.
>
> For any assistance please feel free to call us at 121, our 24x7 Customer
> Care toll-free number from any Tata Indicom phone. We are also accessible
> from non Tata Indicom phones on 9210000121.
>
> Our Photon Plus customers can get in touch with us on 1800-266-121 (Toll
> free). We shall be glad to be of assistance.
>
> You can also get in touch with our Nodal Officer Mr. Manoj Semwal on
> 011-66558101 in case your complaint is not resolved in the stipulated time
> or you are not satisfied with the resolution provided.
>
> Assuring you the best of our services at all times.
>
> Warm Regards,
> Annu Y Garg – Manager – Customer care – Delhi
> Contact No – 0172-6603510, Tata Indicom
>
>
>
>
>
>
> -----Original Message-----
> From: rawat.raaj@gmail.com
> Sent: 2010-12-09 16:48:36.0
> To : customer.care2@tatatel.co.in
> Cc:
> Subject: Re: Tata Photon+ Number 9266608776(URGENT)~~M3189972
> [Note: Please don't change the subject for internal tracking purpose and
> immediate action.
> _____________________________
>
>
> Hi,
>
> This is to remind you that the tentative timeline of "November end"
> has gone but my issue of speed is still on the same place.
>
> You asked me to wait till november end and assured for the rectification.
> Being a helpless customer, I kept waiting for deadline but now It's
> December 9 and the speed is same i.e. 100KBPS(Bandwidth) and
> 12-15KBPS(Download speed)
> I won't wonder if you ask for another 3-4 months..
>
> Please do not reply with apologies but sort it out!!!!!!!!
>
> Rgds
>
> On 10/17/10, customer.care2@tatatel.co.in <customer.care2@tatatel.co.in>
> wrote:
>> Dear Customer,
>>
>> Greetings from Tata Indicom!
>>
>> This is with reference to your email dated 13/10/2010 regarding your Tata
>> Indicom number 9266608776. With reference to your mail regarding services
>> provided by Tata Indicom for the above-mentioned Tata Indicom number,
>> please
>> accept our sincere apologies for the unfortunate turn of events.
>>
>> At Tata Indicom, it is our constant endeavor to enhance and improve the
>> quality of customer interface and set exemplary standards of customer
>> service.
>>
>> Further, As per our telephonic conversation on your contact number
>> 9810907456 regarding the internet speed issue, we once again confirmed you
>> that we got your issue checked from the concerned department and found
>> that
>> BTS serving in your location is highly utilized and you may suffer
>> intermittent speed/connectivity issue due to same. Further, we want to
>> assure you that our concerned team is working on this and tentative
>> timelines in improvement is November end.
>>
>> Also, regarding rental charges for this period, we would like to inform
>> you
>> that your bill generation date is 22/10/2010 and we will check the same
>> once
>> your bill got generated.
>>
>> We appreciate your valuable subscription with Tata Indicom and it has
>> always
>> been our constant endeavor to serve you better.
>>
>> For any assistance please feel free to call us at 121, our 24x7 Customer
>> Care toll-free number from any Tata Indicom phone. We are also accessible
>> from non Tata Indicom phones on 9210000121.
>>
>> Our Photon Plus customers can get in touch with us on 1800-266-121 (Toll
>> free). We shall be glad to be of assistance.
>>
>> You can also get in touch with our Nodal Officer Mr. Manoj Semwal on
>> 011-66558101 in case your complaint is not resolved in the stipulated time
>> or you are not satisfied with the resolution provided.
>>
>> Assuring you the best of our services at all times.
>>
>> Warm Regards,
>> Annu Y Garg ¿ Manager ¿ Customercare ¿ Delhi
>> Contact No ¿ 0172-6603510, Tata Indicom
>>
>>
>> -----Original Message-----
>> From: customer.care2@tatatel.co.in
>> Sent: 2010-10-13 22:04:08.0
>> To : rawat.raaj@gmail.com
>> Cc: sumedha3767@yahoo.com
>> Subject: Re: Tata Photon+ Number 9266608776(URGENT)~~M2837089
>> [Note: Please don't change the subject for internal tracking purpose and
>> immediate action.
>> _____________________________
>>
>>
>> Dear Sir,
>>
>> Greetings from Tata Indicom!
>>
>> This is with reference to your email dated 13-Oct-10 regarding your Tata
>> Indicom number 9266608776. We truly value our relationship and sincerely
>> regret the delay in attending to your complaint. We apologize for the
>> inconvenience caused due to the same. As per your mail regarding Internet
>> slow speed issue, we would like to inform you that your complaint
>> regarding
>> the same has been put before the concerned department. We have accorded it
>> top priority and are expressly working towards resolving it at the
>> earliest.
>> We should revert to you shortly. We request you to kindly bear with us in
>> the interim.
>>
>> For any assistance please feel free to call us at 121, our 24x7 Customer
>> Care toll-free number from any Tata Indicom phone. We are also accessible
>> from non Tata Indicom phones on 9210000121.
>>
>> Our Photon Plus customers can get in touch with us on 1800-266-121 (Toll
>> free). We shall be glad to be of assistance.
>>
>> You can also get in touch with our Nodal Officer Mr. Manoj Semwal on
>> 011-66558101 in case your complaint is not resolved in the stipulated time
>> or you are not satisfied with the resolution provided.
>>
>> Assuring you the best of our services at all times.
>>
>> Warm Regards,
>> Annu Y Garg ¿ Manager ¿ Customer Care ¿ Delhi
>> Contact No ¿ 0172-6603510, Tata Indicom
>>
>> -----Original Message-----
>> From: rawat.raaj@gmail.com
>> Sent: 2010-10-13 19:50:57.0
>> To : "customer.care2@tatatel.co.in" <customer.care2@tatatel.co.in>
>> Cc: sumedha3767@yahoo.com
>> Subject: Re: Tata Photon+ Number 9266608776(URGENT)~~M2837089
>> [Note: Please don't change the subject for internal tracking purpose and
>> immediate action.
>> _____________________________
>>
>>
>> Dear Ms. Garg,
>>
>> Thanks for your kind response but w'd like to highlight my concern..
>>
>> I took Tata Photon+ just because of better speed. Infect everyone buy it
>> for
>> the same reason.
>> But it just worked for 2 days(in committed speed)
>> Your executive came within 24 hrs of my complaint(i.e. on 8th Oct), to
>> check
>> the parameters with their system and gadgets and they realized that
>> everything is perfect but speed.
>> Network strength, RSS and other technical parameters were up to the mark.
>> They left within half hour assuring that operation team will get in touch
>> very soon!
>> Then one of your executive called on 11th Oct, convincing me that my
>> Internet speed and connectivity will boost till November last.
>>
>> Now, I just want to know what would you have done if you were me!!
>> Who would pay the rental+ taxes for 2 months for non-commitment and
>> non-acceptable speed?
>>
>> Just another humble request to look into it else issue would be escalated
>> to
>> CO.
>>
>>
>> Rgds
>>
>>
>>
>>
>>
>> On 10/11/10, customer.care2@tatatel.co.in <customer.care2@tatatel.co.in>
>> wrote:
>>>
>>>
>>> Dear Sir,
>>>
>>> Greetings from Tata Indicom!
>>>
>>> This is with reference to your email dated 07/10/2010 regarding your Tata
>>> Indicom number 9266608776. With reference to your mail regarding internet
>>> speed issue, we got the concern cross checked from our concerned team and
>>> found that you may face intermittent speed issue. Further, this is to
>>> inform
>>> you that tentative timelines in improvement is November. We apologized
>>> for
>>> the inconvenience.
>>>
>>> For any assistance please feel free to call us at 121, our 24x7 Customer
>>> Care toll-free number from any Tata Indicom phone. We are also accessible
>>> from non Tata Indicom phones on 9210000121.
>>>
>>> Our Photon Plus customers can get in touch with us on 1800-266-121 (Toll
>>> free). We shall be glad to be of assistance.
>>>
>>> You can also get in touch with our Nodal Officer Mr. Gurvinder Kohli on
>>> 011-66558101 in case your complaint is not resolved in the stipulated
>>> time
>>> or you are not satisfied with the resolution provided.
>>>
>>> Assuring you the best of our services at all times.
>>>
>>> Warm Regards,
>>> Annu Y Garg ¿ Manager ¿ Customercare ¿ Delhi
>>> Contact No ¿ 0172-6603510, Tata Indicom
>>>
>>>
>>>
>>> -----Original Message-----
>>> From: customer.care2@tatatel.co.in
>>> Sent: 2010-10-08 07:15:55.0
>>> To : rawat.raaj@gmail.com
>>> Cc: sumedha3767@yahoo.com
>>> Subject: Tata Photon+ Number 9266608776(URGENT)~~M2793805
>>> [Note: Please don't change the subject for internal tracking purpose and
>>> immediate action.
>>> _____________________________
>>>
>>>
>>> Dear Sir,
>>>
>>> Greetings from Tata Indicom!
>>>
>>> This is with reference to your email dated 07/10/2010 regarding your Tata
>>> Indicom number 9266608776. We truly value our relationship and sincerely
>>> regret for the inconvenience caused and for delay in attending to your
>>> complaint. As per your mail regarding internet issue, we would like to
>>> inform you that your complaint is under process vide reference number
>>> 239040919 and is expected to be resolved by 08/10/2010 21:00:00. We
>>> request
>>> you to kindly bear with us in the interim.
>>>
>>> For any assistance please feel free to call us at 121, our 24x7 Customer
>>> Care toll-free number from any Tata Indicom phone. We are also accessible
>>> from non Tata Indicom phones on 9210000121.
>>>
>>> Our Photon Plus customers can get in touch with us on 1800-266-121 (Toll
>>> free). We shall be glad to be of assistance.
>>>
>>> You can also get in touch with our Nodal Officer Mr. Manoj Semwal on
>>> 011-66558101 in case your complaint is not resolved in the stipulated
>>> time
>>> or you are not satisfied with the resolution provided.
>>>
>>> Assuring you the best of our services at all times.
>>>
>>> Warm Regards,
>>> Annu Y Garg ? Manager ? Customercare ? Delhi
>>> Contact No ? 0172-6603510, Tata Indicom
>>>
>>>
>>>
>>> -----Original Message-----
>>> From: rawat.raaj@gmail.com
>>> Sent: 2010-10-07 21:51:27.0
>>> To : customercare.delhi@tatatel.co.in
>>> Cc: sumedha3767@yahoo.com
>>> Subject: Tata Photon+ Number 9266608776(URGENT)~~M2793805
>>> [Note: Please don't change the subject for internal tracking purpose and
>>> immediate action.
>>> _____________________________
>>>
>>>
>>> Dear CCE,
>>>
>>> This is to bring your kind notice that i bought a Tata Photon+ connection
>>> on
>>> 1st Oct'2010.
>>>
>>> As I have been told that my speed would be *"upto 3.1 MBPS"* , your
>>> executive showed and proved a speed of *1.7 MBPS.*
>>>
>>> But unfortunately from last 4 days *(i.e. since the 3rd day)* my speed is
>>> 100 KBPS and download speed is 10-12 KBPS consistantly and that is
>>> ofcourse
>>> not at all acceptable!!
>>> This is for your information that I switched from Reliance Net Connect
>>> just
>>> because of better speed and services, even my rental was comparatively
>>> half
>>> as compared to current rantal!!!
>>>
>>> Could Only ask for a good speed and if not possible, please confirm..
>>>
>>> Anticipating your early revert!!
>>>
>>>
>>> Warm Regards
>>>
>>> Sumedha Rawat
>>> *Tata Photon+ Number: 9266608776*
>>> 9810907456/9990777867
>>> Add: 273, 1st Floor,
>>> Arjun Nagar, Safdarjung Enclv.
>>> New Delhi-110029
>>>
>>> *"One of the most important thing in communication is to hear what is not
>>> being said!!!!!!!!"*




So this is the record I have from 7th Oct,2010 till 9th Apr,2011.
I even asked to disconnect my connection in 8th Apr complaint, but nobody is even regretting or responding!!
The complaint numbers and photon+ number can be retrieved from the conversation itself.

Plnning to switch to Reliance netconnect or MTS!!