I had taken Tata Indicom internet connection. Their representative came to our place to take address proof and he had told us that after verification of documents the connection would get initiated , after three days it got active.

Then one day suddenly it got disconnected, when inquired they said, they could not verify the address. Fine I said how they can, they said our representative would come to your place, only Mon-Fri office hours, fine I took a day off. I was assured by their Bangalore manager who sits on following number +918065472500. I took off and started following up intially this guy said yeah our person would come, now they have in fact switched off the phone. When I call the call canter from last 3 days they are giving same answer , our systems are down we can't fetch your details. Now they have replied to my complaint mail , that I should go to their office to submit my documents.

My complaint is why should I go, have they eaten my documents ? Why they cash the check before doing the verification ? Why they, at first place, started the connection when things were not verified. My id is 8016792810.

I am surprised by negligent and lethargic nature of this company's people. I do not know whom to call as individuals from TATA have turned out to be liars and Call center itself is in mess.

Originally Posted by Kapil Khanna

I had taken Tata Indicom internet connection. Their representative came to our place to take address proof and he had told us that after verification of documents the connection would get initiated , after three days it got active.

Then one day suddenly it got disconnected, when inquired they said, they could not verify the address. Fine I said how they can, they said our representative would come to your place, only Mon-Fri office hours, fine I took a day off. I was assured by their Bangalore manager who sits on following number +918065472500. I took off and started following up intially this guy said yeah our person would come, now they have in fact switched off the phone. When I call the call canter from last 3 days they are giving same answer , our systems are down we can't fetch your details. Now they have replied to my complaint mail , that I should go to their office to submit my documents.

My complaint is why should I go, have they eaten my documents ? Why they cash the check before doing the verification ? Why they, at first place, started the connection when things were not verified. My id is 8016792810.

I am surprised by negligent and lethargic nature of this company's people. I do not know whom to call as individuals from TATA have turned out to be liars and Call center itself is in mess.

Dear Mr. Kapil Khanna,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We would like to inform that we are unable to trace your records with the given ID. We request you to kindly provide us your Tata internet connection details, e-mail id or your alternate contact number along with CAF application form which will assist us in doing the needful.

We assure you that we are committed to resolving the issue to your satisfaction.

For any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer care
Tata Docomo.

Well after posting this immediately I get call from Tata people, one Mr. Santosh from no. +918066689156 and he assured me

that his men would come even in evening i.e. at 20:00 to do address verification. The guy who was supposed to come called,

bearing phone no. 9986876043 and he said give me your details and if somebody calls then tell them I had been to your

place. Now that guy hasn't come and my internet is still down.

I have been able to use this id to talk to Call center people in the morning, surprisingly u are not able to fetch

anything. On the form there is one more no. given and that is 67134513, I hope this comes in some use of yours.

I hope you are serious next time when you reply and ask for additional details.

Another joke !! Arrrrgh, again somebody from Tata Docomo called bearing no. 9916839631, this time the lady told me that I should be receiving a welcome mail from them and my connection would get activated within an hour. Still waiting. Tata Docomo ur services are the worst.

I think better you guys take ur stuff out of my house and refund my money. I would rather go to Airtel or some other provider.

Hi,

Finally the issue has been settled. Tata guys took this complaint seriously and this was sorted out within 4 days of my complaint registration.