Dear Sir,

I have purchased tata photon + last month. And i am facing speed issue from the day i have purchased it.
After making so many complaints they sent engineer to my place, he told me that there is problem in this particular area and the same will take 6-7 months to get it cleared.
I want to give that device back to Tata as it is of no use with such a pathetic speed.
Please help me to sort this matter.

Regards,

Originally Posted by p.vijay.pandey

Dear Sir,

I have purchased tata photon + last month. And i am facing speed issue from the day i have purchased it.
After making so many complaints they sent engineer to my place, he told me that there is problem in this particular area and the same will take 6-7 months to get it cleared.
I want to give that device back to Tata as it is of no use with such a pathetic speed.
Please help me to sort this matter.

Regards,

Dear Mr. Pandey,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We request you to kindly provide us your Tata connection details, e-mail id or your alternate contact number which will assist us in doing the needful.

We assure you that we are committed to resolving the issue to your satisfaction.

For any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer care
Tata Docomo.

Dear Sir,

I was having a photon + connection with no. of 9243226447. I lost my device on 31.10.2011 and its complain i registered in Bypanahalli Police Station. On 31st October 2011 I raised the request to stop all services. Request No. 285174059. I request call from customer care indicating i raised request the call for change of device then I corrected the person that request is to stop all services. Again, I raised the request to close the connection on 02.11.2011 Request No. 376518.

Now, the November bill I paid as it is charged for Usage in october. When I got the bill in decemeber I went to tataphoton office Indranagar, Bangalore. The person sitting there told me that connection is still active and he cannot able to raised the request to cancel connection until the bill will be paid. So I paid the bill and given one more application to close the connection Application No. 290345455 on 16.12.2011.

After this drama, a Person from tata photon Mr. Rajesh contacted me, came to my home telling he need my signature for cancellation procedure. He told me that if you take the connection they will give it in a discount retaining same number and there is no need to pay any further amount as the device is not in use.

He told me that the device is not activated, for activation customer care will give me a call. Unfortunatelly I didn't got any call from regarding this but I got the bill indicating I have to pay Rs 1678.

Now please stop the connection immidiately. Unfortunately things like this is happened to so many customers. Please some goverenment body should monitor and take strict action against them.


Regards,
Shiv Kumar
9980188170