Hello,
Hello,

I had one of the worst experiences somebody can ever face with an internet connection. There is a long story behind this. For almost a year, I have been using Photon Unlimited 5GB @950 plan. Photon number 9243523823.
3 months back (July 2011) I started having serious network issue (since I moved to a new place) and from there all problem started. I called customer service for network problem. They were not able to solve at once, since there was no use of continuing paying 950Rs for no use, I then called for cancellation. The tata indicomm team reacted to that and I got a call from a lady who assured that the network problem will get solved within 2 months time and for that two months I will get a waiver of 550rs and I have to pay only 275rs. I agreed. And that was the biggest mistake I made. For 2 months June-July and July-August I got 555 rs waiver and so had to pay only 275rs. And also the network problem got solved by start of August. But when I got the August-September bill I got shock of my life. A bill of 9000 rs. When I looked at the bill, I came to know that somebody has changed my plan to a limited usage 250rs plan (retention plan). Problems started. I call numerous time to customer care. They are saying that I was the one to request for the plan change and that on July 14th. I did never and also I never got any written intimation (mail or sms) anytime in July, August or September stating that my plan is changed to limited plan. So I asked customer care people for evidence. If I have ever requested for plan change and if so why did I never got a written confirmation. They kept on insisting that it was told me over phone and no mails / sms was sent. Now for such an organized company is it possible that someone make such plan changes and don’t send a single written communication for same. Their point was when I wanted to cancel my plan for bad network, I agreed to retain if they change my plan to 250Rs, which is not true. What I agreed was 555 rs waiver and not change of plan to limited.
First thing here, my issue was always network and never did I had any problem with the bill. So where is the question of me making a request for plan change.

I am writing this mail with great hope that receipt ants of this mail will help me to get out of this problem. Thanks

Nabajit

Originally Posted by Nabajit

Hello,
Hello,

I had one of the worst experiences somebody can ever face with an internet connection. There is a long story behind this. For almost a year, I have been using Photon Unlimited 5GB @950 plan. Photon number 9243523823.
3 months back (July 2011) I started having serious network issue (since I moved to a new place) and from there all problem started. I called customer service for network problem. They were not able to solve at once, since there was no use of continuing paying 950Rs for no use, I then called for cancellation. The tata indicomm team reacted to that and I got a call from a lady who assured that the network problem will get solved within 2 months time and for that two months I will get a waiver of 550rs and I have to pay only 275rs. I agreed. And that was the biggest mistake I made. For 2 months June-July and July-August I got 555 rs waiver and so had to pay only 275rs. And also the network problem got solved by start of August. But when I got the August-September bill I got shock of my life. A bill of 9000 rs. When I looked at the bill, I came to know that somebody has changed my plan to a limited usage 250rs plan (retention plan). Problems started. I call numerous time to customer care. They are saying that I was the one to request for the plan change and that on July 14th. I did never and also I never got any written intimation (mail or sms) anytime in July, August or September stating that my plan is changed to limited plan. So I asked customer care people for evidence. If I have ever requested for plan change and if so why did I never got a written confirmation. They kept on insisting that it was told me over phone and no mails / sms was sent. Now for such an organized company is it possible that someone make such plan changes and don’t send a single written communication for same. Their point was when I wanted to cancel my plan for bad network, I agreed to retain if they change my plan to 250Rs, which is not true. What I agreed was 555 rs waiver and not change of plan to limited.
First thing here, my issue was always network and never did I had any problem with the bill. So where is the question of me making a request for plan change.

I am writing this mail with great hope that receipt ants of this mail will help me to get out of this problem. Thanks

Nabajit

Dear Mr. Nabajit,

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We would like to inform that, your complaint has been put before the concerned department. We have accorded it top priority and are expressly working towards resolving it at the earliest. We should revert to you shortly, request you to kindly bear with us in the interim.

We assure you that we are committed to resolving the issue to your satisfaction.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer Care,
Tata Indicom.

Hi,
My name is a Santosh Gupta and I had purchased a Tata photon+ connection on 23/08/2011 and it was a Postpaid connection . The plan reffered to me was Rs 750 2 GB usuage and I was to get a free subscribtion for the first month but suddenly on the 18/09/2011 I received a call saying that I had crossed my Credit limit of Rs 2500 and that if I do not cleare the bills my connection would be disconnected . I was stunned as how could this happen as I use the connection only for about 2 hours a day and that also only for net surfing like social networking like the Facebook etc... so I just said the representative to disconnect the service . After that I have received a bill of Rs 2511.00 which is something unexpected and as I know I have not consumed so much usage I am not happy to pay it . I need a solution to this issue as soon as possible .

[B]Account Details -
Account number - 938609426
Tata photon number - 09239555462
Bill no - 1116831335

.................................................. .................................................. ........................................

Originally Posted by Johnlove1103

Hi,
My name is a Santosh Gupta and I had purchased a Tata photon+ connection on 23/08/2011 and it was a Postpaid connection . The plan reffered to me was Rs 750 2 GB usuage and I was to get a free subscribtion for the first month but suddenly on the 18/09/2011 I received a call saying that I had crossed my Credit limit of Rs 2500 and that if I do not cleare the bills my connection would be disconnected . I was stunned as how could this happen as I use the connection only for about 2 hours a day and that also only for net surfing like social networking like the Facebook etc... so I just said the representative to disconnect the service . After that I have received a bill of Rs 2511.00 which is something unexpected and as I know I have not consumed so much usage I am not happy to pay it . I need a solution to this issue as soon as possible .

[B]Account Details -
Account number - 938609426
Tata photon number - 09239555462
Bill no - 1116831335

.................................................. .................................................. ........................................

Dear Mr. Santhosh,

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We would like to inform that, your complaint has been put before the concerned department. We have accorded it top priority and are expressly working towards resolving it at the earliest. We should revert to you shortly, request you to kindly bear with us in the interim.

We assure you that we are committed to resolving the issue to your satisfaction.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer Care,
Tata Indicom.

Originally Posted by Johnlove1103

Hi,
My name is a Santosh Gupta and I had purchased a Tata photon+ connection on 23/08/2011 and it was a Postpaid connection . The plan reffered to me was Rs 750 2 GB usuage and I was to get a free subscribtion for the first month but suddenly on the 18/09/2011 I received a call saying that I had crossed my Credit limit of Rs 2500 and that if I do not cleare the bills my connection would be disconnected . I was stunned as how could this happen as I use the connection only for about 2 hours a day and that also only for net surfing like social networking like the Facebook etc... so I just said the representative to disconnect the service . After that I have received a bill of Rs 2511.00 which is something unexpected and as I know I have not consumed so much usage I am not happy to pay it . I need a solution to this issue as soon as possible .

[B]Account Details -
Account number - 938609426
Tata photon number - 09239555462
Bill no - 1116831335

.................................................. .................................................. ........................................

Dear Mr. Santhosh,

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that, we have confirmed from the concerned department that, there was no wrong billing and you are charged as per the usage.

Further, we request you to visit nearest Tata Indicom Public Office for the Itemized bill as it is charge you Rs. 25/-.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer Care,
Tata Indicom.