i had submitted a request in the month of march 2010 to disconnect my tata photon + connection. but till now i.e 13/06/2010 my connection has not been disconnected depite my repeated request for diconnection of the connection. the co. is regularly sending me the bill. i am really tortured,harassed by the behaviour of the tata photon plus employees. it is really very sad that a company which is named after the name of a patriotic person of india, the employees of the co. are certainly tarnishing the image of a true indian.

Originally Posted by Unregistered

i had submitted a request in the month of march 2010 to disconnect my tata photon + connection. but till now i.e 13/06/2010 my connection has not been disconnected depite my repeated request for diconnection of the connection. the co. is regularly sending me the bill. i am really tortured,harassed by the behaviour of the tata photon plus employees. it is really very sad that a company which is named after the name of a patriotic person of india, the employees of the co. are certainly tarnishing the image of a true indian.

Dear Customer

Greetings from Tata Indicom!

As per your complaint in Consumercourtforum website, we would like to inform you that your complaint has been registered vide docket number 223925329 on 14-Jun-10 and our team will get back to you shortly.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in.

Thanks and Regards
Customer Care
Tata Indicom.

Originally Posted by Unregistered

i had submitted a request in the month of march 2010 to disconnect my tata photon + connection. but till now i.e 13/06/2010 my connection has not been disconnected depite my repeated request for diconnection of the connection. the co. is regularly sending me the bill. i am really tortured,harassed by the behaviour of the tata photon plus employees. it is really very sad that a company which is named after the name of a patriotic person of india, the employees of the co. are certainly tarnishing the image of a true indian.

Dear Customer

Greetings from Tata Indicom! Regret the delay in reverting to you.

We have confirmed from concerned department that the connection 9212643733 has been permanently disconnected on 15-Jun-10 and an adjustment of Rs.500/- has been provided to you against the unused rentals.

Hope the issue has been resolved to your satisfaction.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in.

Thanks and Regards
Customer Care
Tata Indicom.

With reference to my account no of Tata Photon plus 9290311258, the usage shown for the month of June 2010 by device is 46 hour i.e. 2760 minutes but on checking through website it is
Showing 3201 minutes .Since i have opted for monthly rental plan of 750 Rs for free 3600 minutes
The detail usage difference in minutes for both Photon device & website of tatatel are as follow.
Sr. Date Photon Tatatel.co.in
1 24-Jun 97 46
2 21-Jun 54 88
3 19-Jun 206 210
4 16-Jun 148 178
5 14-Jun 188 407
6 13-Jun 329 355
7 12-Jun 149 109
8 7-Jun 188 271
TOTAL 1359 1664

But The reply from customercare.ap@tatatel.co.in is as given below:
This is with reference to your email dated 26/06/10 regarding bill issue for the Tata Indicom number 9290311258.

We regret to inform that we are unable to process your request; the bill has not been generated. Hence the same will be generating on 5th July 2010 and we request you to kindly write back to us after the bill generation to initiate further.


I have never thought of such kind of misleading and vauge reply from such a repute brand of Our nation.

sir,
i just got discount photon plus card on buying samsung lapy
so, first two months are free with 1500 plan,this is third month but they did not even inform me that 1st 2 months are over and i just got continue whit that plan ,i just want to shift to 250 plan
can i change my plan today it self
kindly inform me to change my plan
please give me further details on karthik.369kumar@gmail.com or contact me on 8019471987

Originally Posted by karthik kumar

sir,
i just got discount photon plus card on buying samsung lapy
so, first two months are free with 1500 plan,this is third month but they did not even inform me that 1st 2 months are over and i just got continue whit that plan ,i just want to shift to 250 plan
can i change my plan today it self
kindly inform me to change my plan
please give me further details on karthik.369kumar@gmail.com or contact me on 8019471987

Dear Mr. Karthik,

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that, our concerned team tried to contact you on the given alternate number but unable to establish the contact.

Hence, we request you to kindly provide us your Tata Photon connection details, which will assist us in doing the needful.

We assure you that we are committed to resolving the issue to your satisfaction.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer Care,
Tata Indicom.