Hello,

I am raising this complaint in regards to the tata photon connection i am using since last year, i.e. sep2010. I was told that the speed on the tata photon would be upto 3.1 mbps, but the speed used to always frustrate us as the speed was too low, which would vary from 200kbps to 400kbps. when we raised the complaint with the ISP they had the issue resolved and the speed was bit improved to 800kpbs, later this again went down within a week.

This has been continuously running and we have almost raised approx. 10-12 complaints within an year for the same speed issue but they failed to fix it every time. and now they are trying to convey me saying that the assured speed is 256kbps and hence that is what they can guarantee all time which was not informed me at all even after asking during the purchase time.

and considering the fact that they assure the speed of 256kbps, even now i am not getting even 150kbps of speed on which i have the proof as screen shot.

Originally Posted by Sameer06it

Hello,

I am raising this complaint in regards to the tata photon connection i am using since last year, i.e. sep2010. I was told that the speed on the tata photon would be upto 3.1 mbps, but the speed used to always frustrate us as the speed was too low, which would vary from 200kbps to 400kbps. when we raised the complaint with the ISP they had the issue resolved and the speed was bit improved to 800kpbs, later this again went down within a week.

This has been continuously running and we have almost raised approx. 10-12 complaints within an year for the same speed issue but they failed to fix it every time. and now they are trying to convey me saying that the assured speed is 256kbps and hence that is what they can guarantee all time which was not informed me at all even after asking during the purchase time.

and considering the fact that they assure the speed of 256kbps, even now i am not getting even 150kbps of speed on which i have the proof as screen shot.

Dear Mr. Sameer,

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We would like to inform that, your complaint number 283868413 regarding slow speed has been put before the concerned department. We have accorded it top priority and are expressly working towards resolving it at the earliest. We should revert to you shortly, request you to kindly bear with us in the interim.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer Care,
Tata Indicom.

I had bought a Tata Photon + Hi-Speed Internet Access USB Modem and this is only my first month of usage. At the very outset I wasnt getting the speed that the sales people told me which was 1.2-1.4 mbps. So I called up Customer Care and made a complaint. The next day their engineer came and checked up the connection. He told me that the avg speed i will get is 500kbps and that the sales people dont know anything about the actual speeds. I even got a call from their head office in Pune stating that i was getting the right speed.
But whenever i checked the speed of the connection it rarely touched 350 kbps.
Still i tried the connection for some days and when it got really slow i complained again and again their engineer came to my place to check the system but this time he told me that i will get an average speed of 300-500kbps.
For a few hours i was getting around 350 kbps then again the speed went down.
I complained immediately and the customer care person told me that as my previous complained had been processed because of that i will get slow speed for some time.
I thought may be they will fix the problem but till now i am getting poor speeds.

Funny thing being when ever i complain the speed goes up and as soon as they resolve and leave my place the speed goes down again...
I am stuck with this connection as they r not gonna refund the money spent on the usb modem if i surrender it.

Originally Posted by Unregistered

I had bought a Tata Photon + Hi-Speed Internet Access USB Modem and this is only my first month of usage. At the very outset I wasnt getting the speed that the sales people told me which was 1.2-1.4 mbps. So I called up Customer Care and made a complaint. The next day their engineer came and checked up the connection. He told me that the avg speed i will get is 500kbps and that the sales people dont know anything about the actual speeds. I even got a call from their head office in Pune stating that i was getting the right speed.
But whenever i checked the speed of the connection it rarely touched 350 kbps.
Still i tried the connection for some days and when it got really slow i complained again and again their engineer came to my place to check the system but this time he told me that i will get an average speed of 300-500kbps.
For a few hours i was getting around 350 kbps then again the speed went down.
I complained immediately and the customer care person told me that as my previous complained had been processed because of that i will get slow speed for some time.
I thought may be they will fix the problem but till now i am getting poor speeds.

Funny thing being when ever i complain the speed goes up and as soon as they resolve and leave my place the speed goes down again...
I am stuck with this connection as they r not gonna refund the money spent on the usb modem if i surrender it.

Dear Customer,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We request you to kindly provide us your Tata Photon connection details, e-mail id or your alternate contact number, which will assist us in doing the needful.

We assure you that we are committed to resolving the issue to your satisfaction.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer Care,
Tata Docomo.