Respected sir;

I bought tata photon wirless brodband with MEID: A0000020014E32, pESN: 80471A17 SERWAL NO. Z49MAB1020606991on 30th april 2009 from VIRTI INFOCOM PVT. LTD. B-75 SECTOR-63, NOIDA 201307(UP) but i got his delear wich are selling product at chandigarh mr. naveen he came my office where i working S.C.O 60-62 cabin no 5 & 6 sector 17-C chandigarh. he is hand over me this tata photon. but sir I got troubled first day not working device and i went to service centre(S.C.O 5 SECTORE 20-D CHANDIGARH) he is change this device an tell me it is ok not do probelem again he give change device with no.(MEID:A000001A132662, pESN:80D60AF3 SEREAL NO.:Z47NAB1990100901) but sir i got same probelem wich are having my old device i would contact my delear naveen but he never received my any phone calls then i went go again service centre he say that i cant do more device is ok ..then i again go tata head office madhaya marg sector 8 chandigarh but he nothing to do i realy got big problem my divice with headek and harashmet then i again went to sec-34 chandigarh wich are tata photon office i given device and tell probelem mr. varinder(9216709921) he dont do anything and passing to mr. danish(9216709671) and he has saying same wording its ok i will check it am callnig literally 4 to 5 days but not ansring my probelem not do working my tata photon i want refund or fress connection, sir u can see that i literarally have probelem one month and mentlay or body harashment, sir am not sertyfied with tata photon . Now I am left with no other option but to ask you to refund my whole money with in a period of one month otherwise I will be left with no other option but to approach the consumer court for refund of my money because I have had enough from your side. plz help me sir...

your faithfully.
vivek kumar chakraborty
9888299445
9257342164
296 samadhi gate manimajra
chandigarh(UT)

Dear Team,

After new billing cycle at 3-Apr-2011, the download speed is very slow. 18 kbps at max, and avg : 10 kbps.
I have changed my plan from 950 to 1100 from this month.
Kindly solve the problem...

The details follows:
The Photon Connection Number : 9223831760
contact details : 8898901620
Alternate contact details : 8080739170
EMAIL : maitreya.datta@tcs.com, babin.datta@gmail.com
Connection Date : Nov-2010

Need urgent help.
Kindly resolve the issue. Urgent help and urgent resolution will be highly appreciated.
Regards,
Maitreya Datta

Originally Posted by Unregistered

Dear Team,

After new billing cycle at 3-Apr-2011, the download speed is very slow. 18 kbps at max, and avg : 10 kbps.
I have changed my plan from 950 to 1100 from this month.
Kindly solve the problem...

The details follows:
The Photon Connection Number : 9223831760
contact details : 8898901620
Alternate contact details : 8080739170
EMAIL : maitreya.datta@tcs.com, babin.datta@gmail.com
Connection Date : Nov-2010

Need urgent help.
Kindly resolve the issue. Urgent help and urgent resolution will be highly appreciated.
Regards,
Maitreya Datta

Dear Datta,

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We have confirmed from concerned department that you are charged as per your usage.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in.

Thanks and Regards,
Customer Care,
Tata Indicom.

I have purchased a tata photon but it hardly works. The device do not connect to the internet regularly. It is only if I am near to the flat balcony it will work for sometime else it will not. What is the use of buying a data card if it do not work inside rooms? I have complained several times but it went to deaf ears. Even I had to pay my bills for NOT using the internet!!! I WANT A COMPLETE REFUND OF MY MONEY...Let me know how you want to go about it. Else I will knock the doors of the legal authorities...

Originally Posted by A Roy

I have purchased a tata photon but it hardly works. The device do not connect to the internet regularly. It is only if I am near to the flat balcony it will work for sometime else it will not. What is the use of buying a data card if it do not work inside rooms? I have complained several times but it went to deaf ears. Even I had to pay my bills for NOT using the internet!!! I WANT A COMPLETE REFUND OF MY MONEY...Let me know how you want to go about it. Else I will knock the doors of the legal authorities...

Dear Customer,

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We request you to kindly provide us your Tata Photon connection details, your e-mail Id or your alternate contact number, which will assist us in doing the needful.

We assure you that we are committed to resolving the issue to your satisfaction.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in.

Thanks and Regards,
Customer Care,
Tata Indicom.