Hi,

I got a Tata Photon Connection through corporate about 3 weeks back. I had provided electicity, telephone bills for address proof and some one from Tata had come to my house for address verification. They talked to my parents and took some signatures. It was working fine and suddenly the connection went off today morning without any warning. When i called the support team, they informed that address verification check is negative. There was no warning too before this. I have a broadband at home and I took the Tata photon only for official purposes. The whole day i was not able to work and I really don't know what the problem is and why i was not intimated about it. I called the nodal respresentative and she is not giving any information even any of right person's contact number. I feel sorry for your team if they themselves cannot contact any superiors in Tata Photon!

My question to Tata is:

1. Is this how you treat any customer (disconnect the connection during working hours without warning) ?

2. Who is the contact person for quick resolution of issues as serious as this?

3. Also I got a Tata Docomo connection with the Photon and they have also sent the bill to my same address. What happened to the address verification now??

Is this kind of jokes being played to consumers? I am planning to escalate to my company if this does not get resolved.

I had a individual Tata Photon earlier and had some hiccups earlier too. But this time it is again coming up with pathetic service and unnecessary troubles to me.

Anyone from Tata, Please let me know how to close this asap? I also want you to tell me what was the issue for suspending my connection.

my number is: 9223917521

Regards,
Pradip

Hi,

Thanks for your email.

I have not got one call from your department even enquiring about my problem.

SInce I have not got my internet for 2 days, I would not be paying the bill accordingly. I would also be happy if you can cancel my connection due to your pathetic service.

As I mentioned, I work in a top company for which you are a corporate provider, I would be also mentioning about my experince in my company.

Best Regards,
Pradip

One of the person who is the Tata Photon Representative in my company has updated that he will get my connection back.

But I want to inform you that I would not be paying for the days I did not have the connection. Also I want to know why my connection was cut

Regards,
Pradip

Originally Posted by pradip1979

One of the person who is the Tata Photon Representative in my company has updated that he will get my connection back.

But I want to inform you that I would not be paying for the days I did not have the connection. Also I want to know why my connection was cut

Regards,
Pradip

Dear Mr. Pradip,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that, your connection has been disconnected due to the address verification failure and there will be no charges applicable for the period of disconnection of your device.

For any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer care
Tata Docomo.

As I mentioned earlier, there is a mess up in person who did the address verification. Why am I being the person to suffer?

The person came to my house, met my parents, took their signature, took telephone bill etc.. then how come you take it as negative? Also I have already communicated, do a second verification, but if you take address verification as negative without any substantial proof, then how can I rely on your company in the future too

Originally Posted by pradip1979

As I mentioned earlier, there is a mess up in person who did the address verification. Why am I being the person to suffer?

The person came to my house, met my parents, took their signature, took telephone bill etc.. then how come you take it as negative? Also I have already communicated, do a second verification, but if you take address verification as negative without any substantial proof, then how can I rely on your company in the future too

Dear Mr. Pradip,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We would like to inform that, your complaint bearing docket number 294343021 has been already put before the concerned department. We have accorded it top priority and are expressly working towards resolving it at the earliest. We will revert to you shortly, request you to kindly bear with us in the interim.

We assure you that we are committed to resolving the issue to your satisfaction.

For any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer care
Tata Docomo.