Dear Sir/Madam



We are facing problem for one number out of 4 numbers. Reason given for disconnecting services is negative address verification.

How it is possible that other 3 numbers are working and for one number your team is getting problem. In July also we have faced same problem but after visiting Tata

Outlet it was solved but temporarily.



Number 9225886257

Account 977158487



Tata says address verification is negative but we are getting bills for same account on same address and paying it.



Pls note following things.

· We are using Tata PRI lines (100) numbers on same address since last 6 years.

· We are using AT &T MPLS line for which Tata’s connectivity is used for last mile.

· TTML Mux is installed in our campus from where fiber and copper lines goes to your other clients also.



Still your employees don’t find or verify our address this is big joke. If address is not proper how we are receiving your bills.



Pls do the needful, if you want documents we can send a scanned copy along with application on letterhead.



For your reference I have attached mail









Hemant Mane – System Admin

Concentric Pumps India Pvt. Limited

Concentric AB Group

Gat#26/1,27 & 28 (Part),off Pune Nagar Road

Village:Lonikand, Pune: 412216

India

T: +91 20 6614 2300

DDI: +91 20 6614 2345

F: +91 20 6614 2301

M +91 98811 76669

E: hemant.mane@concentricAB.com





-----Original Message-----
From: cs.helpdesk@tatatel.co.in [mailto:cs.helpdesk@tatatel.co.in]
Sent: Saturday, September 17, 2011 2:37 PM
To: Mane, Hemant
Subject: RE: Connection not working.~~M5274380





Dear Customer,



Greetings from Tata Indicom!



This is with reference to your email dated 17-09-2011 regarding your Tata Indicom Account Number 977158487.



We value your association with Tata Indicom.



In response to your mail, we would like to inform you that your Tata Indicom number 9225886257 had been disconnected on 11-07-2011.



Further, we would like to inform you that for the activation of above mentioned Tata Indicom number, we request you to kindly visit our nearest Tata Indicom outlet.



Moreover, enclosed is the list attached for Tata Indicom outlet.



We hope the information provided above is up to your satisfaction so we request you to provide your valuable feedback in order to improve our customer service.



Looking forward to provide you best of our services.



Kindly revert back for further assistance.



For any of your detailed inquiries about any of the services of Tata Indicom or rate plans, we would request you to call at our 24*7 hours customer service number i.e. 1800-266-3030 (Toll Free), also you can log on to our website Tata Indicom where you can manage your account online.



Thanking You.

Priyanka Ruhela TTML.

Customer Care - TATA Indicom

Originally Posted by hemant2180

Dear Sir/Madam



We are facing problem for one number out of 4 numbers. Reason given for disconnecting services is negative address verification.

How it is possible that other 3 numbers are working and for one number your team is getting problem. In July also we have faced same problem but after visiting Tata

Outlet it was solved but temporarily.



Number 9225886257

Account 977158487



Tata says address verification is negative but we are getting bills for same account on same address and paying it.



Pls note following things.

· We are using Tata PRI lines (100) numbers on same address since last 6 years.

· We are using AT &T MPLS line for which Tata’s connectivity is used for last mile.

· TTML Mux is installed in our campus from where fiber and copper lines goes to your other clients also.



Still your employees don’t find or verify our address this is big joke. If address is not proper how we are receiving your bills.



Pls do the needful, if you want documents we can send a scanned copy along with application on letterhead.



For your reference I have attached mail









Hemant Mane – System Admin

Concentric Pumps India Pvt. Limited

Concentric AB Group

Gat#26/1,27 & 28 (Part),off Pune Nagar Road

Village:Lonikand, Pune: 412216

India

T: +91 20 6614 2300

DDI: +91 20 6614 2345

F: +91 20 6614 2301

M +91 98811 76669

E: hemant.mane@concentricAB.com





-----Original Message-----
From: cs.helpdesk@tatatel.co.in [mailto:cs.helpdesk@tatatel.co.in]
Sent: Saturday, September 17, 2011 2:37 PM
To: Mane, Hemant
Subject: RE: Connection not working.~~M5274380





Dear Customer,



Greetings from Tata Indicom!



This is with reference to your email dated 17-09-2011 regarding your Tata Indicom Account Number 977158487.



We value your association with Tata Indicom.



In response to your mail, we would like to inform you that your Tata Indicom number 9225886257 had been disconnected on 11-07-2011.



Further, we would like to inform you that for the activation of above mentioned Tata Indicom number, we request you to kindly visit our nearest Tata Indicom outlet.



Moreover, enclosed is the list attached for Tata Indicom outlet.



We hope the information provided above is up to your satisfaction so we request you to provide your valuable feedback in order to improve our customer service.



Looking forward to provide you best of our services.



Kindly revert back for further assistance.



For any of your detailed inquiries about any of the services of Tata Indicom or rate plans, we would request you to call at our 24*7 hours customer service number i.e. 1800-266-3030 (Toll Free), also you can log on to our website Tata Indicom where you can manage your account online.



Thanking You.

Priyanka Ruhela TTML.

Customer Care - TATA Indicom

Dear Mr. Hemant,

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that, your complaint has been registered vide docket number 280516941. We have accorded it top priority and are expressly working towards resolving it at the earliest. We will revert to you shortly, request you to kindly bear with us in the interim.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer Care,
Tata Indicom.

This problem is solved now. So don't work on this otherwise in your try our working coonection will stop

Without informing us tata people has changed photon number of that device.for which separate account was created.We didn't receive bill for that acount and because of bill it was disconnected.

Your team should trace that when I was telling my old number. So finally I ask what number is working on that MEID. they give me different number which was not my old number.

All things were very confusing. So people if your photon is not working first check your meid and your del mapping. Because without informing customer tata can change it. And you will follow up with your old number which is now where you don't know.

Anyway thanks for quick reply on this forum.I have sorted out problem now.

Thanks

Originally Posted by TataIndicom

Dear Mr. Hemant,

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that, your complaint has been registered vide docket number 280516941. We have accorded it top priority and are expressly working towards resolving it at the earliest. We will revert to you shortly, request you to kindly bear with us in the interim.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer Care,
Tata Indicom.

Originally Posted by hemant2180

This problem is solved now. So don't work on this otherwise in your try our working coonection will stop

Without informing us tata people has changed photon number of that device.for which separate account was created.We didn't receive bill for that acount and because of bill it was disconnected.

Your team should trace that when I was telling my old number. So finally I ask what number is working on that MEID. they give me different number which was not my old number.

All things were very confusing. So people if your photon is not working first check your meid and your del mapping. Because without informing customer tata can change it. And you will follow up with your old number which is now where you don't know.

Anyway thanks for quick reply on this forum.I have sorted out problem now.

Thanks

Dear Mr. Hemant,

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We kindly request you to mail us to below mentioned e-mail id, requesting for merging of accounts by clearly mentioning connection numbers with account numbers which you want to merge, post which we shall process same as per your request.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer Care,
Tata Indicom.