Hi, myself, Hemant Singh Bisht, #9216427735. I bought a Tata Photon Device of 3 MBPS speed. After getting it, the scenario got changed. Even in the first month, I made at least 10-15 calls to customer care. Always, the answer is we have forward your complaint to concerned department, please wait for 48 hours. I also complained about the downloading speed of 10-13 kbps which one can get through his mobile. I paid the first bill, but due to the same situation, I didn't paid any amount because every time the answer is that your problem will be solved soon and i paid 2 months bill again. Same situations again and same problems...N again, i didn't pay the next month bill because i have pending complaints. Now, i got a call from Delhi, saying that a complaint against you is filed in Delhi Court for nonpayment. Whereas, when i talked to Tata Indicom Nodal office, they said no complaint is filed in. Suggest me what should i do. I have already bought one more connection from Connect and my Tata Photon device money is wasted. I want your cooperation, Please help me out. I am so tense.

Originally Posted by Hemant Singh Bisht

Hi, myself, Hemant Singh Bisht, #9216427735. I bought a Tata Photon Device of 3 MBPS speed. After getting it, the scenario got changed. Even in the first month, I made at least 10-15 calls to customer care. Always, the answer is we have forward your complaint to concerned department, please wait for 48 hours. I also complained about the downloading speed of 10-13 kbps which one can get through his mobile. I paid the first bill, but due to the same situation, I didn't paid any amount because every time the answer is that your problem will be solved soon and i paid 2 months bill again. Same situations again and same problems...N again, i didn't pay the next month bill because i have pending complaints. Now, i got a call from Delhi, saying that a complaint against you is filed in Delhi Court for nonpayment. Whereas, when i talked to Tata Indicom Nodal office, they said no complaint is filed in. Suggest me what should i do. I have already bought one more connection from Connect and my Tata Photon device money is wasted. I want your cooperation, Please help me out. I am so tense.

Dear Mr. Hemant,

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that, as per our records your Tata Photon account is in Temporary Suspension due to nonpayment of your bill. Kindly clear your outstanding amount which is Rs. 1926/- so that we can look forward your speed problem issue to get solved.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer Care,
Tata Indicom.