My photon plus number is 9243540467.
I picked this connection a few months back. However, I have been having
problems with the connection since day 1.

I never get over .08 Mbps speed at any time during the day or night.
The device gets heated up very bad and then disconnects on its own,
after which I have to restart my system to get the connection back.

I have filed so many complaints with the customer service team but they
just dont do anything about it.

Infact I filed a complaint today and the complaint number is 271736427.
I got a call from a rep in half an hour, he heard my problems and then
hung the call. And I immediately got a message saying that my ticket is
closed.

However no solution has been offered. Not sure as to what to do now.
Should I file a complaint with the consumer forum?

Regards
Ashritha

Originally Posted by Ashritha

My photon plus number is 9243540467.
I picked this connection a few months back. However, I have been having
problems with the connection since day 1.

I never get over .08 Mbps speed at any time during the day or night.
The device gets heated up very bad and then disconnects on its own,
after which I have to restart my system to get the connection back.

I have filed so many complaints with the customer service team but they
just dont do anything about it.

Infact I filed a complaint today and the complaint number is 271736427.
I got a call from a rep in half an hour, he heard my problems and then
hung the call. And I immediately got a message saying that my ticket is
closed.

However no solution has been offered. Not sure as to what to do now.
Should I file a complaint with the consumer forum?

Regards
Ashritha

Dear Ms. Ashritha,

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We would like to inform that, your complaint has been put before the concerned department. We have accorded it top priority and are expressly working towards resolving it at the earliest. We will revert to you shortly, request you to kindly bear with us in the interim.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232 (10 am to 6 pm from Monday to Saturday).

Thanks and Regards,
Customer Care,
Tata Indicom.

Originally Posted by TataIndicom

Dear Ms. Ashritha,

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We would like to inform that, your complaint has been put before the concerned department. We have accorded it top priority and are expressly working towards resolving it at the earliest. We will revert to you shortly, request you to kindly bear with us in the interim.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232 (10 am to 6 pm from Monday to Saturday).

Thanks and Regards,
Customer Care,
Tata Indicom.

Thank You for the greetings... but i need my connection working.

I had a customer carer(yes, customer care executive sounds better) who came
home and checked up as to what is happening. By the looks of it, it seems that I have
to sit on my roof and work, cos the network there is not bad. I get 0.8mbps on my roof.
However, in my house speedtest.net 'refuses' to even open. Now please dont blame the construction of my house for this.

He has promised me an antenna in a couple of days. But I somehow feel that this is
one more of those false promises the "customer carers" give.

Will keep you posted "Customer Care"... How I wish there was a name to refer to
and "A" person to speak to...

But of cos... corporate policies don't allow personal touch.

P.S : One payment missed and I get so many personal calls :-) Corporate Policy eh!

Cheers
Ashritha.

Originally Posted by Ashritha

My photon plus number is 9243540467.
I picked this connection a few months back. However, I have been having
problems with the connection since day 1.

I never get over .08 Mbps speed at any time during the day or night.
The device gets heated up very bad and then disconnects on its own,
after which I have to restart my system to get the connection back.

I have filed so many complaints with the customer service team but they
just dont do anything about it.

Infact I filed a complaint today and the complaint number is 271736427.
I got a call from a rep in half an hour, he heard my problems and then
hung the call. And I immediately got a message saying that my ticket is
closed.

However no solution has been offered. Not sure as to what to do now.
Should I file a complaint with the consumer forum?

Regards
Ashritha

Dear Ms. Ashritha,

Greetings from Tata Indicom!

We have confirmed from concerned department, that our Junior Engineer visited your place and resolved the issue.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232 (10 am to 6 pm from Monday to Saturday).

Thanks and Regards,
Customer Care,
Tata Indicom.