Hi ,

My name is Ashish Patel and I have a tata photon plus connection which I requested to disconnect and I got an automated reply as well that the disconnection is done.But later I got the bill intimation stating that my bill is due.When I contacted customer care stating the reference number of the mail for disconnection,they denied that any such reference number exist and I have to pay for the bill which I am not using at all.

Please find the mail chain below.This is plain fraud.

Please help.

THanks,
Ashish

-------------------------------------------------------Email Chain----------------------------------------------------------

Dear Customer,

Greetings for the day!

This is with reference to your email dated 16/01/12 regarding disconnection and billing issue of your Tata Data device number 9274375612.

We would like to inform you that we have not received any request for disconnection from your end. We would request you to please clear the outstanding of Rs. 737/-. We request you to please intimate us after making the payment so that we can register the disconnection request once the payment gets updated.

We hope the information provided above is up to your satisfaction so we request you to provide your valuable feedback in order to improve our customer service.

For any further assistance please feel free to call us at 121, our 24x7 Customer Care toll-free number from any Tata Docomo CDMA postpaid/prepaid phone. We are also accessible from non Tata Docomo phones on 1860-266-5555.

Our Photon Plus customers can get in touch with us on 1800-266-121 (Toll free). We shall be glad to be of assistance.

Assuring you the best of our services at all times.

Warm Regards,
Ankit Gupta ,
TATA Docomo/ Indicom/ Virgin Mobile - Customer Service.

-----Original Message-----
From: ashish_1293@yahoo.co.in
Sent: 2012-01-16 14:40:35.0
To : "listen@tatadocomo.com" <listen@tatadocomo.com>
Cc: null
Subject: Bill received for Deactivated account,Account No 906647152~~M6340225
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________


Hi,



I got my Tata Photon plus connection closed on 11th December [Reference no:¿289719541] .But still I got a bill from Tata Indicom for the period 13Dec2011 to 12Jan2011.Please look into this,I am not going to pay for the services I¿don't¿use.I have attached the bill for your reference.And below is the deactivation mail which I received.

Thanks,
Ashish

----- Forwarded Message -----
From: "Tata-Indicom-Support@tatatel.co.in" <Tata-Indicom-Support@tatatel.co.in>
To: ashish_1293@yahoo.co.in
Sent: Saturday, 10 December 2011 3:44 PM
Subject: Response from TATA Tele Services

Dear Mr. / Ms. ASHISH,

Greetings from Tata Tele Services!

This is with reference to your request for activation/deactivation of¿ Basic Value added service for your number 9274375612

We would like to inform you that your request vide reference number¿ 289719541 ,has been raised on 10-DEC-11 .

For any assistance please feel free to call us on us on 1800-266-121(Toll free).We shall be glad to be of assistance.

Thanks and Regards,
Customer
Care
Tata Teleservices Limited
*******This is an automated message. Please do not reply*******

Contact details name and number needs to be picked up from the contact details given in the bottom of the document.
DISCLAIMER AND CONFIDENTIALITY NOTE:

The electronic communication and its contents are confidential, non-public and privileged information and are intended solely for the addressee. If you have received this electronic communication in error, please advise the sender immediately, and delete it from your system (if permitted by law). Access to this communication by anyone else is unauthorized. Any printing, copying, distribution or any other usage of this communication beyond the original addressee is not permissible, and may be unlawful. The opinions expressed here are those of the sender, and do not necessarily reflect the opinion of Tata Teleservices Limited. Tata Teleservices Limited does not warrant the accuracy, completeness or correctness of any information herein or the appropriateness of any content. This communication is for informational purposes only.

Originally Posted by ashish_1293

Hi ,

My name is Ashish Patel and I have a tata photon plus connection which I requested to disconnect and I got an automated reply as well that the disconnection is done.But later I got the bill intimation stating that my bill is due.When I contacted customer care stating the reference number of the mail for disconnection,they denied that any such reference number exist and I have to pay for the bill which I am not using at all.

Please find the mail chain below.This is plain fraud.

Please help.

THanks,
Ashish

-------------------------------------------------------Email Chain----------------------------------------------------------

Dear Customer,

Greetings for the day!

This is with reference to your email dated 16/01/12 regarding disconnection and billing issue of your Tata Data device number 9274375612.

We would like to inform you that we have not received any request for disconnection from your end. We would request you to please clear the outstanding of Rs. 737/-. We request you to please intimate us after making the payment so that we can register the disconnection request once the payment gets updated.

We hope the information provided above is up to your satisfaction so we request you to provide your valuable feedback in order to improve our customer service.

For any further assistance please feel free to call us at 121, our 24x7 Customer Care toll-free number from any Tata Docomo CDMA postpaid/prepaid phone. We are also accessible from non Tata Docomo phones on 1860-266-5555.

Our Photon Plus customers can get in touch with us on 1800-266-121 (Toll free). We shall be glad to be of assistance.

Assuring you the best of our services at all times.

Warm Regards,
Ankit Gupta ,
TATA Docomo/ Indicom/ Virgin Mobile - Customer Service.

-----Original Message-----
From: ashish_1293@yahoo.co.in
Sent: 2012-01-16 14:40:35.0
To : "listen@tatadocomo.com" <listen@tatadocomo.com>
Cc: null
Subject: Bill received for Deactivated account,Account No 906647152~~M6340225
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________


Hi,



I got my Tata Photon plus connection closed on 11th December [Reference no:¿289719541] .But still I got a bill from Tata Indicom for the period 13Dec2011 to 12Jan2011.Please look into this,I am not going to pay for the services I¿don't¿use.I have attached the bill for your reference.And below is the deactivation mail which I received.

Thanks,
Ashish

----- Forwarded Message -----
From: "Tata-Indicom-Support@tatatel.co.in" <Tata-Indicom-Support@tatatel.co.in>
To: ashish_1293@yahoo.co.in
Sent: Saturday, 10 December 2011 3:44 PM
Subject: Response from TATA Tele Services

Dear Mr. / Ms. ASHISH,

Greetings from Tata Tele Services!

This is with reference to your request for activation/deactivation of¿ Basic Value added service for your number 9274375612

We would like to inform you that your request vide reference number¿ 289719541 ,has been raised on 10-DEC-11 .

For any assistance please feel free to call us on us on 1800-266-121(Toll free).We shall be glad to be of assistance.

Thanks and Regards,
Customer
Care
Tata Teleservices Limited
*******This is an automated message. Please do not reply*******

Contact details name and number needs to be picked up from the contact details given in the bottom of the document.
DISCLAIMER AND CONFIDENTIALITY NOTE:

The electronic communication and its contents are confidential, non-public and privileged information and are intended solely for the addressee. If you have received this electronic communication in error, please advise the sender immediately, and delete it from your system (if permitted by law). Access to this communication by anyone else is unauthorized. Any printing, copying, distribution or any other usage of this communication beyond the original addressee is not permissible, and may be unlawful. The opinions expressed here are those of the sender, and do not necessarily reflect the opinion of Tata Teleservices Limited. Tata Teleservices Limited does not warrant the accuracy, completeness or correctness of any information herein or the appropriateness of any content. This communication is for informational purposes only.

Dear Mr. Patel,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that, your complaint has been registered vide docket number 296504797. We have accorded it top priority and are expressly working towards resolving it at the earliest. We will revert to you shortly, request you to kindly bear with us in the interim.

For any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer care
Tata Docomo.

Originally Posted by TataIndicom

Dear Mr. Patel,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that, your complaint has been registered vide docket number 296504797. We have accorded it top priority and are expressly working towards resolving it at the earliest. We will revert to you shortly, request you to kindly bear with us in the interim.

For any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer care
Tata Docomo.

Hi,

I got the reply that the complaint# 296504797 has been resolved and closed.I hope this ends the billing cycle for future.I appreciate your speedy response and help regarding the same.

Really appreciate this.

Thanks,
Ashish

Originally Posted by ashish_1293

Hi,

I got the reply that the complaint# 296504797 has been resolved and closed.I hope this ends the billing cycle for future.I appreciate your speedy response and help regarding the same.

Really appreciate this.

Thanks,
Ashish

Dear Mr. Patel,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that, your complaint has been registered vide docket number 296504797. We have accorded it top priority and are expressly working towards resolving it at the earliest. We will revert to you shortly, request you to kindly bear with us in the interim.

For any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer care
Tata Docomo.