This is Damini Bakshi. I am Tata Photon user from Last one year.My Account number is 907104491.

I am using Tata Photon From last year. My Tata Photon was in safe custody from last two months. At 11th November i received the call from Tata customer care that we cant put it on safe custody for more months. i confirmed them to stop the services for the time.

By today I have received the bill of 510 rupees. In which September bill is added with 83 rupees which i have already paid and it is showing paid on my user login.

Secondly, I am not able to understand the billing of 410 rupees for the month of October as it was in safe custody.

I called to customer care they said mail your query to nodelofficer.delhi@tatatel.co.in on which mails are bouncing back. and the no one pick the number they have given.

I have also raised the complaint 4 days back on their Portal. Case ID is 389986. But no one called back.


Damini Bakshi

Originally Posted by damini.bakshi

This is Damini Bakshi. I am Tata Photon user from Last one year.My Account number is 907104491.

I am using Tata Photon From last year. My Tata Photon was in safe custody from last two months. At 11th November i received the call from Tata customer care that we cant put it on safe custody for more months. i confirmed them to stop the services for the time.

By today I have received the bill of 510 rupees. In which September bill is added with 83 rupees which i have already paid and it is showing paid on my user login.

Secondly, I am not able to understand the billing of 410 rupees for the month of October as it was in safe custody.

I called to customer care they said mail your query to nodelofficer.delhi@tatatel.co.in on which mails are bouncing back. and the no one pick the number they have given.

I have also raised the complaint 4 days back on their Portal. Case ID is 389986. But no one called back.


Damini Bakshi

Dear Ms. Damini Bakshi,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We would like to inform that, your complaint has been registered vide docket number 290119703 and the same has been put before the concerned department. We have accorded it top priority and are expressly working towards resolving it at the earliest. We should revert to you shortly, request you to kindly bear with us in the interim.

We assure you that we are committed to resolving the issue to your satisfaction.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer Care,
Tata Docomo.

Originally Posted by TataIndicom

Dear Ms. Damini Bakshi,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We would like to inform that, your complaint has been registered vide docket number 290119703 and the same has been put before the concerned department. We have accorded it top priority and are expressly working towards resolving it at the earliest. We should revert to you shortly, request you to kindly bear with us in the interim.

We assure you that we are committed to resolving the issue to your satisfaction.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer Care,
Tata Docomo.

Dear Ms. Damini Bakshi,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that as per vide docket number 290119703 your complaint regarding bill has been resolved and you have given adjustment amount of Rs 426.86/- for invoice dated 28-Nov-2011.

However we request you to kindly check your Tata Indicom connection.

For any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer Care,
Tata Docomo.