Dear Sir/Madam,

My name is Manoj Kumar residing in bangalore.I have received a legal notifice from Tata photon plus for due payment for the services which i have never received.I have given the history of the case below and follow up with TATA Photon. I have done so much follow up with them and finally left it because of no response.Can you please take this case with TATA PHOTON Plus seriouly.I would appreciate your quick and strict action against such incident and against such companies who is unnecessarily threatening the Nominal Public.

My contact details are 9901352000.

Reference Number
DEL Number 9241169310
Account Number 908050931

Thanks
Manoj


frommanoj kumar manojshan23@gmail.com
toBhumitra Shandilya <bhumitra.s@vriti-interactive.com>,
Tata-Indicom-Support@tatatel.co.in,
pawan.s@vriti-interactive.com,
tataindicom.customercare@tatatel.co.in

dateFri, Nov 11, 2011 at 4:32 PM
subjectTO SUE THE (COMPANY TATA INDICOM) Fwd: Refrence to TATA Photon plus device
mailed-bygmail.com

Dear suresh babu,Bhumitra,Tata photon customer care & Support Team,

This is related to complaint against Mobile # is 9901351000 & Tata Indicom Service No 9241169310
DEL Number 9241169310
Account Number 908050931

I have received a notice from one of the Tata photon advocate Rajanikanth R stating that if i do not make the payment of Rs 1407 and addiional Rs 500 for legarl changes with in 7 days there would be legal action both criminal and civil under the various provisions of Indian pendal code and there would be recovery of along with intrest @ 24% annual.

As a loyal consumer i have followed so many times with TATA photon plus, invested so much of precious time and money but after seeing your notice i realized that as a consumer i should not be loyal to the company if service is not being provided.

Your legal notice thretend me and i am completely disturbed now.It is enough now and i have decided to SUE TATA Photon plus in consumer court before logging the complaint to consumer court i would like to give 2 days of time.If i do not hear any response from your company i will log a complaint and will not take it back even there is request.I have given down my all the previous conversation.

I tried to reach on given cont No in the Legal notice as 08065599337 & 08066689873 but both the numbers are rining but no body is picking the call.

Please take it seriously and inform your higher management.

Best Regards
Manoj



---------- Forwarded message ----------
From: manoj kumar <manojshan23@gmail.com>
Date: Thu, Feb 24, 2011 at 10:31 PM
Subject: Re: Refrence to TATA Photon plus device
To: Bhumitra Shandilya <bhumitra.s@vriti-interactive.com>



HI Bhumitra,
Mobile # is 9901351000 & Tata Indicom Service No 9241169310.

Regards
Manolj

On Thu, Feb 24, 2011 at 9:24 AM, Bhumitra Shandilya <bhumitra.s@vriti-interactive.com> wrote:

Dear Sir,

Thanks for your replay.Inconvenience is highly regretted ,requesting you to please provide Mobile no. and del no. So as to enable to help to in a better way.



On Wed, Feb 23, 2011 at 9:07 PM, manoj kumar <manojshan23@gmail.com> wrote:

Hi Bhumitra,

After writting and having call with customer case i do not see any actions and you said you will fix this issue but no luck till date i am receiving every month bill without making any use of your services.Please look into this issue urgently if it is not possible from your end then please let me know whom to escalate this issue so that this can be immediately fixed.

It is very urfortunate for customer to follow up so much to ensure your company is charging to the services which is not been fixed by your company and not been provided to you use and i have been asking to cancel the line since long but no answer received.

Please take this on priority.

Regards
Manoj


On Thu, Feb 10, 2011 at 9:54 PM, manoj kumar <manojshan23@gmail.com> wrote:

Hello Tata photon,
As discussed, I understand your company were having difficulites in finding solution due to that i had to swith over back to Airtel but i do not understand why the delay in delivering Laptop bag which was free along with device.
I can not take the hit of monty charges which is involved in this plan without making a use of your services.Please wave this amount as i have been calling customer care and same i have asked your technical team to cancel the connection since it is not useable.
What i am also requesting to convert the device into prepaid so that i can use in the future or while travelling if possible if not please cancel the device and refund the money back.
You can think what approach you and ur company is making to satisfy the customer.It is too hard to say that but this is fact that i have not seen any positive response from Tata Photon plus till date.It is going to be over a month shortly.

It would be great if you can forward this message to your higher authority as cusotmer voice is not being given proper priority and customer does not have any information to escalate it to the higher management.
cheers
Manoj





--
cheers
Manoj





--
Thanks & Regards
Bhumitra
connectindia.in
120-408-7686





---------- Forwarded message ----------
From: manoj kumar <manojshan23@gmail.com>
Date: Sat, Jan 15, 2011 at 12:34 PM
Subject: Re: Response from TATA Indicom-Regarding OUT OF SLA
To: tataindicom.customercare@tatatel.co.in


Hi Suresh,

I can not take the hit of monty charges which is involved in this plan without making a use of your service.I understand you are having difficulites in finding solution but i do not understand why the delay in delivering Laptop bag which was free along with device.You can think what approach you and ur company is making to satisfy the customer.It is too hard to say that but this is fact that i have not seen any positive response from Tata Photon plus till date.It is going to be over a month shortly.

It would be great if you can forward this message to your higher authority as cusotmer voice is not being given proper priority and customer does not have any information to escalate it to the higher management.

Regards
Manoj
On Fri, Jan 14, 2011 at 8:12 PM, <tataindicom.customercare@tatatel.co.in> wrote:
Dear Customer,
Greetings from Tata Indicom!.
This is regarding your docket number - 249295365.
We regret to inform you that, we are unable to process your complaint within the time committed to you.
We shall take some more time to resolve the complaint.
We request you to kindly bear with us.

Warm Regards,
Suresh babu S

---------- Forwarded message ----------
From: <postmaster@tatatel.co.in>
Date: Thu, Jan 13, 2011 at 10:46 PM
Subject: Delivery Status Notification (Failure)
To: manojshan23@gmail.com


This is an automatically generated Delivery Status Notification.

Delivery to the following recipients failed.

TATAINDICOM@tatatel.co.in




Final-Recipient: rfc822;TATAINDICOM@tatatel.co.in
Action: failed
Status: 5.1.1


---------- Forwarded message ----------
From: manoj kumar <manojshan23@gmail.com>
To: TATAINDICOM@tatatel.co.in
Date: Thu, 13 Jan 2011 22:46:39 +0530
Subject: Re: Complaint Resolution to Complaint No: 249520069 provided by Tata Indicom
That's really pathetic.First of all your team were not able to resolve the problem and i have asked to cancel the line where as the reference # has been closed stating that "Your complaint 249520069 has been successfully resolved and closed by us".

Please cancel the line as there is connectivity problem and that can not be rectified by your team so what i request you to cancel the line as i am not going the pay the monthly charges since i am not using the connection moreover i want to hand over the device and want my money as you can not facilitate the service which you are claiming.If it is not possile then please convert into prepaid and when i will travel i will try to make a use of it though your device is not worth.

Your immediate action would be helpful to not to loose the customer.

Regards
Manoj


On Sun, Jan 9, 2011 at 1:02 PM, <TATAINDICOM@tatatel.co.in> wrote:

Dear Customer,


Your complaint 249520069 has been successfully resolved and closed by us.

To help us serve you better, please tell us about your satisfaction with the resolution provided on your complaint,

If you are SATISFIED, please click on the link below to respond;

https://www.tatatele.in/ComplaintTra...6484&Value=YES

And if DIS-SATISFIED, please click on the link below to respond;

https://www.tatatele.in/ComplaintTra...56484&Value=NO

Thank you for your feedback.


Have a nice day!


Yours Sincerely,

Tata Indicom
(This is an auto generated mail. Please do not reply.)




---------- Forwarded message ----------
From: manoj kumar <manojshan23@gmail.com>
Date: Thu, Jan 6, 2011 at 1:41 PM
Subject: Re: Reponse from TATA Indicom
To: Tata-Indicom-Support@tatatel.co.in, pawan.s@vriti-interactive.com


Hi Suresh,

As discussed yesterday.If the existing problem is not shorted out with in tomorrow.I would request you to cancel the connection as it would be not worthy for having this device and connection with me."I have realized that i have wasted my time and money by chosing the Tata Photon" & I dont believe in encouraging those vendors who is not fit to be in the market.I have been having the problem with log in since the day one and i have lost my all the patience.I have contacted your team 3 times with in short span of time and i do not have that much time to spend for internt connection.I am very much happy with Airtel service and they have also given me better plan and speed as well.I have never had problem with Airtel with my 5 years of tenure.If you think your team is capable are ready to fight and exist in the market please short out all the problems & one thing i definetely not like.I am attaching email confirmation from your dept saying that laptop bag will be delivered in a weeks of time so i am just assuming how promptly the action is being taken.I have spoken here to the person who has delivered the device.He says that i need to contact customer care because i have purchased this device through online.What i feel is there is gap internally which you need to sort out on priority.

Please let me know if any question.

Regards
Manoj
On Wed, Jan 5, 2011 at 10:14 PM, <Tata-Indicom-Support@tatatel.co.in> wrote:
Dear Mr/Ms MANOJ

Greetings from Tata Indicom!

Thank you for using our services.

We regret for the inconvenience caused to you.

We would like to inform you that your complaint has been registered for the given number 9241169310and the docket number for the same is 249295365. This issue would be resolved by 13-JAN-11. We request you to kindly make a note of the docket number for your future correspondence.

For any assistance please feel free to call us at 121 our 24x7 Customer Care toll-free number from any Tata Indicom phone. We are also accessible from non Tata Indicom phones on 9243000121

Our Photon customers can get in touch with us on 1800-266-121(Toll free).We shall be glad to be of assistance.

You can also get in touch with our Nodal Officer Stella Thomason 9243199970in case your complaint is not resolved in the stipulated time or you are not satisfied with the resolution provided.

Thanks and Regards,
Suresh babu S
Customer Care KARNATAKA
Tata Teleservices Limited
Ph: 4465558760

--
cheers
Manoj

Hey Manoj

I m having the same problem where in i request for ac closure of my lan line and broad band last year in dec 2010 and they never did closed and charged me monthly rental and now in Nov, they send me email with LEgal notice. I sent them all mail communication of complaint request i raised for account closure and service req of closure in dec. I spoke to customer service, now i m writing to nodal office with and collection officer but no one reply with the action taken . I posted my thread today. and i was searching a similar thread. Did u get any outcome of it. Can u tell me what happened with your case. I don't know how to go further with these guys? they are really insensitive . Seems, they do mistake and harass us.

pls tell me if any action taken in your case. it would be helpful to me.

Originally Posted by fori77@yahoo.com

Hey Manoj

I m having the same problem where in i request for ac closure of my lan line and broad band last year in dec 2010 and they never did closed and charged me monthly rental and now in Nov, they send me email with LEgal notice. I sent them all mail communication of complaint request i raised for account closure and service req of closure in dec. I spoke to customer service, now i m writing to nodal office with and collection officer but no one reply with the action taken . I posted my thread today. and i was searching a similar thread. Did u get any outcome of it. Can u tell me what happened with your case. I don't know how to go further with these guys? they are really insensitive . Seems, they do mistake and harass us.

pls tell me if any action taken in your case. it would be helpful to me.

Dear Customer,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We request you to kindly provide us your Tata Photon connection details, e-mail id or your alternate contact number which will assist us in doing the needful.

We assure you that we are committed to resolving the issue to your satisfaction.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer care
Tata Docomo.