Hi,
I had taken a Tata photon Plus postpaid connection in Margao,Goa in the last week of October 2010. This month I completed 3 months of usage and so i changed my plan to a prepaid connection. But since then the download speed that i get is around 4 kb/s maximum. And even while surfing,the webpages take many minutes to load..This is a ridiculous thing considering the speeds that Tata Photon Plus claims to offer its customers.I even called up the customer care multiple times and logged complaints but in vain.This is really frustrating.I am currently based in Dombivli,Mumbai.

my Tata Photon Plus number is :9225531727
Sanket.Muley
9970325054
muley.sanket@yahoo.in

Originally Posted by sanketm

Hi,
I had taken a Tata photon Plus postpaid connection in Margao,Goa in the last week of October 2010. This month I completed 3 months of usage and so i changed my plan to a prepaid connection. But since then the download speed that i get is around 4 kb/s maximum. And even while surfing,the webpages take many minutes to load..This is a ridiculous thing considering the speeds that Tata Photon Plus claims to offer its customers.I even called up the customer care multiple times and logged complaints but in vain.This is really frustrating.I am currently based in Dombivli,Mumbai.

my Tata Photon Plus number is :9225531727
Sanket.Muley
9970325054
muley.sanket@yahoo.in

Dear Mr. Sanket Muley

Greetings from Tata Indicom!

We have confirmed from concerned team that our technical team spoke to you on 21-Feb-2011 and updated the resolution.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in.

Thanks and Regards
Customer Care
Tata Indicom.

I am staying at Taj Exotica. Speed of the Photon connection is dropping to 1 Kbps. Impossible to work. Photon No. 9230640631. Contact no. +919432011361. Pl advise in email mshakun@gmail.com

S Majumdar
mshakun@

Originally Posted by Unregistered

I am staying at Taj Exotica. Speed of the Photon connection is dropping to 1 Kbps. Impossible to work. Photon No. 9230640631. Contact no. +919432011361. Pl advise in email mshakun@gmail.com

S Majumdar
mshakun@

Dear Mr. Majumdar,

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that, your complaint has been registered vide docket number 266923851. We have accorded it top priority and are expressly working towards resolving it at the earliest. We will revert to you shortly, request you to kindly bear with us in the interim.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232 (10 am to 6 pm from Monday to Saturday).

Thanks and Regards,
Customer Care,
Tata Indicom.

Originally Posted by Unregistered

I am staying at Taj Exotica. Speed of the Photon connection is dropping to 1 Kbps. Impossible to work. Photon No. 9230640631. Contact no. +919432011361. Pl advise in email mshakun@gmail.com

S Majumdar
mshakun@

Dear Mr. Majumdar,

Greetings from Tata Indicom!

We would like to inform you that, our concerned department spoke to you and updated the resolution.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232 (10 am to 6 pm from Monday to Saturday).

Thanks and Regards,
Customer Care,
Tata Indicom.

Originally Posted by Unregistered

I am staying at Taj Exotica. Speed of the Photon connection is dropping to 1 Kbps. Impossible to work. Photon No. 9230640631. Contact no. +919432011361. Pl advise in email mshakun@gmail.com

S Majumdar
mshakun@

Dear Mr. Majumdar,

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We would like to inform that, your complaint has been put before the concerned department. We have accorded it top priority and are expressly working towards resolving it at the earliest. We will revert to you shortly, request you to kindly bear with us in the interim.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232 (10 am to 6 pm from Monday to Saturday).

Thanks and Regards,
Customer Care,
Tata Indicom.

Hi,

I would like to know the status of the issue registered by me.

Tata Indicom number 9243257759

Docket number : 269123425

It has been more than 4 days since i have reported this issue. This is the second time in the past week i have registered a complaint regarding my net connection. Please note the connection is giving problems from a long time.

Please note that i will not be paying the rental for the previous month as my net connection was consistently below 256 kbps that is promised by TATA Photon. My net speed is around 100 kbps!!!!

One of your executives who visited my place to check on the connection confirmed that there was a network problem and it will be resolved in 48 hrs.

I have been calling your customer care but there is a problem with your phone line too as there is a lot of disturbance in the line.

Regards,
Rakshith

Originally Posted by rakshith

Hi,

I would like to know the status of the issue registered by me.

Tata Indicom number 9243257759

Docket number : 269123425

It has been more than 4 days since i have reported this issue. This is the second time in the past week i have registered a complaint regarding my net connection. Please note the connection is giving problems from a long time.

Please note that i will not be paying the rental for the previous month as my net connection was consistently below 256 kbps that is promised by TATA Photon. My net speed is around 100 kbps!!!!

One of your executives who visited my place to check on the connection confirmed that there was a network problem and it will be resolved in 48 hrs.

I have been calling your customer care but there is a problem with your phone line too as there is a lot of disturbance in the line.

Regards,
Rakshith

Dear Mr. Rakshith,

Greetings from Tata Indicom!

You are a valuable customer for us and we truly regret the inconvenience caused.

We would like to inform that, your complaint has been put before the concerned department. We have accorded it top priority and are expressly working towards resolving it at the earliest. We will revert to you shortly, request you to kindly bear with us in the interim.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232 (10 am to 6 pm from Monday to Saturday).

Thanks and Regards,
Customer Care,
Tata Indicom.

Originally Posted by TataIndicom

Dear Mr. Rakshith,

Greetings from Tata Indicom!

You are a valuable customer for us and we truly regret the inconvenience caused.

We would like to inform that, your complaint has been put before the concerned department. We have accorded it top priority and are expressly working towards resolving it at the earliest. We will revert to you shortly, request you to kindly bear with us in the interim.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232 (10 am to 6 pm from Monday to Saturday).

Thanks and Regards,
Customer Care,
Tata Indicom.

Its been a month since i lodged a complaint. There is absolutely no response from Tata Photon people. My umpteen emails to the customer care is going unanswered. Please note that the issue was suppose to be resolved by 16-July-2011. This was the date given to me by TATA. This date itself was unrealistic as it was nearly a month from my actual date of complaint. Still i accepted it. But now when i send mails to the customer care regarding the complaint there is absolutely no response.

I demand you waive off my rentals. In fact i will not pay my bill. AND I DO NOT EXPECT A STANDARD REPLY STATING "YOU ARE A VALUABLE CUTSTOMER.....SORRY FOR THE INCONVENIENCE". I WANT RESULTS!!!!

Originally Posted by rakshith

Its been a month since i lodged a complaint. There is absolutely no response from Tata Photon people. My umpteen emails to the customer care is going unanswered. Please note that the issue was suppose to be resolved by 16-July-2011. This was the date given to me by TATA. This date itself was unrealistic as it was nearly a month from my actual date of complaint. Still i accepted it. But now when i send mails to the customer care regarding the complaint there is absolutely no response.

I demand you waive off my rentals. In fact i will not pay my bill. AND I DO NOT EXPECT A STANDARD REPLY STATING "YOU ARE A VALUABLE CUTSTOMER.....SORRY FOR THE INCONVENIENCE". I WANT RESULTS!!!!

Dear Mr. Rakshith,

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We would like to inform that, your complaint has been forwarded to the concerned department. We have accorded it top priority and are expressly working towards resolving it at the earliest. We will revert to you shortly, request you to kindly bear with us in the interim.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232 (10 am to 6 pm from Monday to Saturday).

Thanks and Regards,
Customer Care,
Tata Indicom.

I bought a Tata Photon+ Data Card on 07.08.2011 in Chennai. But right from day one, the speed is very very slow despite Tata's tall claims of giving speed upto 3.1 Mbps.

My plan is Rs.950/- (unlimited). Account Number is 909531985. Please look into this and revert to me.

Photon plus claims a speed of 3.1mbps..lol!
And im getting a download speed of around 4kbps-10kbps..not more than that!
Thts very very poor..the webpages take ages to load and its very irritating.
Tata is cheating us all on this photon plus thing..its incredibly slow..no work possible.
Im on the rs950 unlimited plan..
My Tata Photon plus number is 9234606810.
Please look into the issue.

Originally Posted by Unregistered

Photon plus claims a speed of 3.1mbps..lol!
And im getting a download speed of around 4kbps-10kbps..not more than that!
Thts very very poor..the webpages take ages to load and its very irritating.
Tata is cheating us all on this photon plus thing..its incredibly slow..no work possible.
Im on the rs950 unlimited plan..
My Tata Photon plus number is 9234606810.
Please look into the issue.

Dear Ms. Kanchan,

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that, your complaint has been registered vide docket number278875713. We have accorded it top priority and are expressly working towards resolving it at the earliest. We will revert to you shortly, request you to kindly bear with us in the interim.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer Care,
Tata Indicom.

Tata Photon plus number - 9234606810
Inspite of your executive calling me and telling the procedures, still the speed is incredibly slow, really no improvement.
This is really poor from ypur side.
You dont even give a meagre amount of the super high speed you claim.
My download speed is only 10kbps avg!

Originally Posted by Unregistered

Photon plus claims a speed of 3.1mbps..lol!
And im getting a download speed of around 4kbps-10kbps..not more than that!
Thts very very poor..the webpages take ages to load and its very irritating.
Tata is cheating us all on this photon plus thing..its incredibly slow..no work possible.
Im on the rs950 unlimited plan..
My Tata Photon plus number is 9234606810.
Please look into the issue.

Dear Ms. Kanchan,

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that, our concerned team spoke to you with given alternate number and provided trouble shooting steps and able to getting good steps according to complaint updated the resolution.

Hence, for your kind information your complaint number 278875713, and closed on 07-SEP-2011 20:37:30.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer Care,
Tata Indicom.

Originally Posted by Unregistered

Tata Photon plus number - 9234606810
Inspite of your executive calling me and telling the procedures, still the speed is incredibly slow, really no improvement.
This is really poor from ypur side.
You dont even give a meagre amount of the super high speed you claim.
My download speed is only 10kbps avg!

Dear Ms. Kanchan,

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that, your complaint has been registered vide docket number 279658409. We have accorded it top priority and are expressly working towards resolving it at the earliest. We will revert to you shortly, request you to kindly bear with us in the interim.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer Care,
Tata Indicom.

Originally Posted by Unregistered

Tata Photon plus number - 9234606810
Inspite of your executive calling me and telling the procedures, still the speed is incredibly slow, really no improvement.
This is really poor from ypur side.
You dont even give a meagre amount of the super high speed you claim.
My download speed is only 10kbps avg!

Dear Ms. Kanchan ,

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that, your complaint has been registered vide docket number 279658409. We have accorded it top priority and are expressly working towards resolving it at the earliest. We will revert to you shortly, request you to kindly bear with us in the interim.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer Care,
Tata Indicom.