Tata Photon + Number:9243004741
Account Number: 906584098

Logged several complaints since 14 April regarding slow speed. Sometimes i'm not even able to browse. Technical executive checks device and told me its faulty and will be replaced in 3 days. When he came back with new device, he's not able to register the new device on old device's place. 1 month has passed and still no response. Customer care takes time but nobody turn up since 2 weeks. Highly frustruted with bad service and slow speed.

Gaurav Partap
+91-9008422000


***********************************Below Are complaints Open**********************************
************************************************** ************************************************** **
Status of your Complaint(s) Back


Tata Indicom Number Complaint Reference Number Channel Complaint date Complaint description Complaint status Error Message Request Closed date
9243004741 220370985 Website 14-MAY-2010 198 - Type Trouble Ticket Open
9243004741 219810983 Website 10-MAY-2010 198 - Type Trouble Ticket Open
9243004741 218647763 Website 29-APR-2010 198 - Type Trouble Ticket Open
9243004741 216883031 Website 14-APR-2010 198 - Type Trouble Ticket Closed 01-MAY-2010 --- Closed without resolving
************************************************** **************************************************
Communicatiom mail with Nodal Officer and Customer Care Manager
************************************************** ************************************************** *

Dear Mr. Gaurav Partap,

Greetings from Tata Indicom!

Thank you for contacting Tata Teleservices.

This is with reference to your email dated 17/05/2010 regarding complaint status for the Tata Indicom number 9243004741.

We regret the inconvenience caused to you.

We would like to inform you that your complaint has been forwarded to the concern department and we are working on the same. We will revert to you at earliest.

For any assistance please feel free to call us at 121(In case of prepaid query 12524), our 24x 7 Customer Care toll-free numbers from any Tata Indicom phone. We are also accessible from non Tata Indicom phones on 9243000121.

Our Photon customers can get in touch with us on 1800-266-121(Toll free).We shall be glad to be of assistance.

You can also get in touch with our Nodal Officer Mr. Shyam Prasad on 9243199970 in case your complaint is not resolved in the stipulated time or you are not satisfied with the resolution provided.

Assuring you the best of our services at all times.

Thanks and Regards,

Suresh Babu.S
Manager
Customer Care – Karnataka
Tata Tele Services Limited
044-65558760
Tata Indicom


-----Original Message-----
From: gpartap@gmail.com
Sent: 2010-05-17 16:35:20.0
To : customer.care5@tatatel.co.in
Subject: Re: Feedback on General Feedback~~M1683762
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________


Hi

My Tata Indicom number details are below:
Number: 9243004741
A/c Number: 906584098

Regards:
Gaurav Partap
+91-9008422000
Behind an able man, there are always other able men¿¿¿¿¿¿.(GAURAV PARTAP)



On Mon, May 17, 2010 at 4:19 PM, <customer.care5@tatatel.co.in> wrote:

> Dear Customer,
>
>
>
> Greetings from Tata Indicom!
>
>
>
> This is with reference to your e-mail dated 17/05/2010 requesting or
> expressing concern for the Tata Indicom number.
>
>
>
> We regret to inform you that we are unable to process the request as the
> telephone number is not mentioned in the e-mail. Hence, we request you to
> kindly revert with the telephone number or the account number to initiate
> further.
>
> Further we would like to inform you, there are different E-Payment modes
> available for your convenience, Please visit our website
> Payment Options for more details
>
>
>
> For any assistance please feel free to call us at 121(In case of prepaid
> query 12524), our 24x 7 Customer Care toll-free numbers from any Tata
> Indicom phone. We are also accessible from non Tata Indicom phones on
> 9243000121.
>
> Our Photon customers can get in touch with us on 1800-266-121(Toll free).We
> shall be glad to be of assistance.
>
> You can also get in touch with our Nodal Officer Mr.Shyam Prasad on
> 9243199970 in case your complaint is not resolved in the stipulated time or
> you are not satisfied with the resolution provided.
>
> For faster & better processing of your requests you can also register &
> manage your account at Tata Indicom.
>
> Assuring you the best of our services at all times.
>
>
> Thanks and Regards,
>
> Suresh Babu.S
> Manager | Customer Care - Karnataka | Tata Tele Services Limited
> 044-65558760
> Tata Indicom
>
> ----Original Message-----
> From: MyAccount@tatatel.co.in
> Sent:2010-05-17 13:45:50.0
> To : customercare.karnataka@tatatel.co.in
> Subject:Feedback on General Feedback~~M1681257
> [Note: Please don't change the subject for internal tracking purpose and
> immediate action.
> _____________________________
>
> Dear Nodal Officer,
>
>
>
> There is a feedback from Tata Indicom Customer Gaurav Pratap Singh
> 9243004741 given through WEBSITE.
>
> Please speak to the customer to give him a better service.
>
> Customer's details are: Despite raising Tickets and calling customer
> support so many times, no response. Below are the open tickets 216883031
> 218647763 219810983 220370985 Could you help me resolving my problem/getting
> faulty device changed this week. If not resolved, please disconnect my
> services as im highly frustruted raising issues. Gaurav Partap.
>
> Customer belongs to the circle Karnataka and mail ID is: gpartap@gmail.com
>
>
>
> Warm Regards,
>
> Tata Indicom..
>
> ======================================
> i-choose online store at Tata Indicom
> Your Comfort. Your Convenience. Your Choice.
> ======================================
>
> DISCLAIMER:
> The information contained in this message (including any attachments) is
> confidential and may be privileged. If you have received it by mistake
> please notify the sender by return e-mail and permanently delete this
> message and any attachments from your system. Any dissemination, use,
> review, distribution, printing or copying of this message in whole or in
> part is strictly prohibited. Please note that e-mails are susceptible to
> change. TATA TELESERVICES LTD. (including its group companies) shall not be
> liable for the improper or incomplete transmission of the information
> contained in this communication nor for any delay in its receipt or damage
> to your system. TATA TELESERVICES LTD. (or its group companies) does not
> guarantee that the integrity of this communication has been maintained or
> that this communication is free of viruses, interceptions or interferences.
>
>

======================================
i-choose online store at Tata Indicom
Your Comfort.Your Convenience.YourChoice.
======================================

DISCLAIMER:
The information contained in this message (including any attachments) is confidential and may be privileged. If you have received it by mistake please notify the sender by return e-mail and permanently delete this message and any attachments from your system. Any dissemination, use, review, distribution, printing or copying of this message in whole or in part is strictly prohibited. Please note that e-mails are susceptible to change.TATATELESERVICES LTD. (including its group companies) shall not be liable for the improper or incomplete transmission of the information contained in this communication nor for any delay in its receipt or damage to your system. TATA TELESERVICES LTD. (or its group companies) does not guarantee that the integrity of this communication has been maintained nor that this communication is free of viruses, interceptions or interference.

Reply Forward


Reply |Gaurav Partap ✆ to customercare.k., customer.care5
show details 3:12 PM (4 minutes ago)

Hi Suresh

As per mail trail i have already explained you my problem and i don't know the reason why my problem is not resolved since last month. How can you close my first call if you are not able to resolve the issue at all.Kiran is the technical person who checked faulty device and next day someone visited with new device but couldn't get it working so he told me that he'll come back again after some time. I spoke to tata indicom customer care, technical person, tried several time to talk to Nodal Officer Mr. Shyam Prasad on 9243199970. I even called chennai number in your mail, talked to two people yesterday(Rasin) on your behalf who assured me resolution by today afternoon. Today also i called chennai office talked to two person(Richard and one more) and both hanged up saying all they can do is forward it to concerned department. Even Nodal officer never picked up my call, it either keep ringing or he cut it.

Keeping in mind all above issues with my connection since its activation and no resolution from last one month i don't want to pay any money/bill/spend money calling customer care any more. All i want from you is give me my money back and take back your faulty device. Disconnect my connection as i don't want any further communication with Tata Indicom. You guys don't even call me from last one week, its only me calling twice a day. This is my last communication and i think you can help me in disconnection of services and get back my money atleast.

Regards:
Gaurav Partap
+91-9008422000

Behind an able man, there are always other able men……………….(GAURAV PARTAP)

Dear Customer

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

As per your complaint in Consumercourtforum website, regarding the speed concern of your Tata Indicom Photon+ connection 9243004741.

We would like to inform that your complaint has been put before the concerned department. We have accorded it top priority and are expressly working towards resolving it at the earliest. We should revert to you shortly, request you to kindly bear with us in the interim.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in.

Thanks and Regards
Customer Care
Tata Indicom.

Dear Customer

Greetings from Tata Indicom!

As per your discussion with our executive. JE has visited your place yesterday and handed over the device and the same is working fine.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in.

Thanks and Regards
Customer Care
Tata Indicom.

Hi

Thanks a lot
I appreciate it.

Warm Regards:
Gaurav Partap

I am happy to see your issue resolved Hope you would always be a happy customer of the Tata's

this is to lodge a complaint against the tata photon plus internet services. i had lodge a complint with the customer care of tata services reagrdng the dead speed i get at night specially from 8 pm evryday.. my complaint no.s were 221228415 & 221643895 given on 22/5 2010 & 25/5/2010. the executive didnt turn on first complaint but turned up the second time.. he cudnt resolve my problem n just put the blame on network team & went off.i again called up the customer care they told they would make me talk to network team made me wait & disconnected the phone. i would like to put a complaint that when they have these problems in our area why do they sell these products.. n y do they not resolve the problem.
my cosumer no. at tata photn plus is 906734148 * midn no. is 9212640534.
i stay in indiarapuram, ghaziabad.
i request you to take appropriate action & help me resolve this matter.


thanking you
dr.chandramouli

I have upgraded from tata data card to tata photon plus, but the speed is so slow that it takes 5 minutes to open a web page. I made several complains but i only get response solution will be provided in 12 hours, but since 1 month nothing has taken place.

I stay at Thane - GB road. It seems they are having networking issue, but no steps are taken from tata guys on the same.

Regards

Japheth Bandarkar

Name Japheth J Bandarkar
Tata Indicom A/C No. 977124637
Tata Indicom / Photon No. 9222294919

Status of your Complaint(s) Back


Tata Indicom / Photon Number Complaint Reference Number Channel Complaint date Complaint description Complaint status Error Message Request Closed date
9222294919 224610475 Website 18-JUN-2010 198 - Type Trouble Ticket Open
9222294919 223972087 Website 14-JUN-2010 198 - Type Trouble Ticket Closed 14-JUN-2010
9222294919 222835775 Website 04-JUN-2010 198 - Type Trouble Ticket Closed 04-JUN-2010
9222294919 222798889 Website 03-JUN-2010 198 - Type Trouble Ticket Closed 03-JUN-2010

Still my issues is not resolved and i am ask to make the payment of bill. The nodal officer does not bother to pickup the phone and speak, I have made not less than 50 calls to him, but always buzy.

I just bought Tataphoton plus I took it is very bad experience
at the start itself. My account is barred without any intimation
though they have my number, email ID, contact address. I am contacting
on customer care no one answering the call. I tried Tata Gallery still
no reply. Recently I got the reply from Gallery that, bill of some
old Tata Indicom number is pending so they barred the service. It is
like criminal charges & they punished me without any information.

Second most important service related problem I am facing here in
my city is that while purchasing this connection the sales person
told me that the phtoton plus will launch in next week i.e. june
second week but what I got information now after purchase is that
photon plus will launch in august 2010 only. Now see in my scheme
under Toshaiba laptop is that first three months 2 GB/month free Now I
am getting connection bandwidth of around 70 kbps now tell me how to
consume or avail this 2Gb on this..its very very slow and I will not
use the net untill photon plus launch as I used to broadband. So I
requested them to delay this scheme from august onward (photon plus
launch in my city) because I availed this scheme for Photon plus
not photon wiz now it is photon wiz in my city and this scheme is
of no use for me untill photon plus launch.

THEY ARE NOT TAKING ANY ACTION AGAINST THE DEALER TATA EXCUTIVE DEALER KA FAVOER LE RAHE KI UNHONE KOI AISA COMMITMENT NAHI KIYA

THESE R MY COMPAINT NUMBER:-
Complaint Number: - 227792627 against Commitment (Dated 12-07-2010)
Complaint Number: - 227873353 against Dealer (Dated 13-07-2010)
Complaint Lock By mail: - Complaint No: 169259 (Dated 14/07/2010) , Complaint No : 170171


COMPAINT AGAINST PHOTON SPEED
Dated:-14/07/2010
Hello, Tata Indicom Team
I am Rakesh Rana User of Tata Photon Whiz, I Purchased this device dated 09/07/2010, That time your telephone Executive give me detail of photon, Photon Speed 170kbps TO 180kbps and its Download Speed is 70 to 80 kbps but when I used this device its show me only Photon Speed 153kbps and Download Speed 10 kbps.

Kindly resolve this problem.

My Photon Whiz No: - 9278712593
Account No: - 906852827
Complaint number against the Dealer and his Commitment: - 227792627, 227873353

Thank you
With Regards
Rakesh Rana (9911599522)

On 28/7/2010 I got a new tata photon plus data card and they told me I will maximum speed of 3.1 Mbps.
And I checked on the same day I was getting only 0.1 mbps(100 kbps ) I called up the customer care and informed them on 29/7/2010 morning. The technician came to my home and checked and he told that testing people come and check for the issue. Again I called up the customer care and they tols the issue was resolved how it can happen with out getting confirmation from me ,
Please give me a good speed or get my data card and refund my money I hate tata

My mobile num us 9894464567

Tata Photon + Number:9217148765


Complaining from last one month regarding slow speed. Sometimes i'm not even able to browse. I had 15 times conversation with senior executive, but no one came to check the problem. everytime a new person on the other side of the phone and asking for the same (how can i help u )....and finally no action. 1 month has passed and still no response. Customer care takes time but nobody turn up . Highly frustruted with bad service and slow speed.
please take serious action.

Tata Photon + Number:9217148765


Complaining from last one month regarding slow speed. Sometimes i'm not even able to browse. I had 15 times conversation with senior executive, but no one came to check the problem. everytime a new person on the other side of the phone and asking for the same (how can i help u )....and finally no action. 1 month has passed and still no response. Customer care takes time but nobody turn up . Highly frustruted with bad service and slow speed.
please take serious action.

Dr Ranjeev Bhagat
navy1090@yahoo.co.in
9876977016

pls call me my tata photon devices complaint ?????? pls call me this number of thats my num pls call me 9013433527

tata photon plus, but the speed is so slow that it takes 5 minutes to open a web page.my download speed is 5 to 6 kb.I made several complains but i only get response solution will be provided in 24 hours, but since 1 month nothing has taken place.

I stay at chennai - velchery road. It seems they are having networking issue, but no steps are taken from tata guys on the same.

Regards

r.sarankumar

tataplus no:9282339699
tataplus account no:90789247
my pghone no:9994576411

my tata photon number is 9212630341
i was perches on 3 november .that time my speed is very good. 240kbps to 180kbps downloading speed.and also my surfing speed was so fast.but after 5 gb downloading.
my speed was so slow like 5kps to 1 kps surfing speed is also slow.i dont open any videos on YouTube bcs of slow speed.
i was complaint many time but no one take any action. i m totally frestaded .plz help me what will i do plz.
i dont do my work bcz of slow speed.i m so sad.
my email amitnagarvfx@gmail.com .plz help me.

Dear Sir,
i have buy a tata photon plus which phone no. 9251419347 & A/c n. is 937216867
When i have purchases photons plus. The saller has committed me that it gives me 3.1mbps
speed. but after purchases & installation this devices it giving speed of max. 50 kbps almost.

So please Check this problem the solve it .
Other wise please do unsubscribe this connection.
and relieve me.


thanks,


Regards,
Prashant Kumar Jain
Investor Group and Associates
+91-9928916183
0141-3930477
investorgroupjpr@yahoo.com

Dear Mr. Saran

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We have confirmed from concerned department, that our team spoke to you and updated the resolution.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in.

Thanks and Regards
Customer Care
Tata Indicom.

Dear Mr. Amit

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We have confirmed from concerned department, that our Junior Engineer visited your place and updated the resolution.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in.

Thanks and Regards
Customer Care
Tata Indicom.

Dear Mr.Prashant

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We would like to inform that your complaint has been put before the concerned department. We have accorded it top priority and are expressly working towards resolving it at the earliest. We should revert to you shortly, request you to kindly bear with us in the interim.

We assure you that we are committed to resolving the issue to your satisfaction.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in.

Thanks and Regards
Customer Care
Tata Indicom.

Dear Mr.Prashant

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We have confirmed from concerned department, that our Junior Engineer visited your place and updated the resolution.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in.

Thanks and Regards
Customer Care
Tata Indicom.

My speed is too slow man too slow my play was unlimited but i never enjoy it cos when there is no speed how can v enjoy even small page like google takes 5 min to open wt# in the start the speed was not satisfying but ok around 1mb but now it 1kb to 10kb v r not paying 4 this slow speed instead of 3.1 mb it's only 5kb. My hole work depend on net.and i m now using mobil net and trust me it's working better than your sucking device and i m paying u for free per month pls do some thing fast or i will just throw your device out of window.u can understand our problem client sometime just move to other due to this how much loss v r face-ing through this do something fast.
My acc no:978571263 and device no:9223922480
my email id: trunkssmith@yahoo.in
facebook trunks.smith@yahoo.com
pls reply

what is this v even have to make this message lengthy to submit i more prob huu








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Dear Customer

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We have registered your complaint, vide docket number 255882645 and our technical team shall contact you shortly.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in.

Thanks and Regards
Customer Care
Tata Indicom.

Dear Customer

Greetings from Tata Indicom!

We would like to inform you that, our team tried to contact you but unable to establish the contact.

Further, we have confirmed from them that, as you have crossed your usage limit as on 25/02/2011, the speed of your connection has been limited to 155kbps for the remaining bill cycle, hence, you are experiencing low speed.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in.

Thanks and Regards
Customer Care
Tata Indicom.