Dear sir,
I am Akankcha Shri, a subscriber of Tata Photon.This is in reference to E-bill for service number 9278715785. I have a 2GB plan with a monthly rental of RS 750. Since, I am use free data upto 2 GB, I take care never to exceed it. I have verified with the records in my modem and quite sure that I have not gone beyond 1.5 GB.

To add to the injury, I have been hit with a bill of RS 1923 without any explanation. There is no mention of the data usage. Although its frustrating and ridiculous, the minutes of usage have been mentioned. How on earth one can bill by minutes unless in a cyber cafe?

Please reply with all the information.

Thank you,
Akankcha shri

Originally Posted by akankcha

Dear sir,
I am Akankcha Shri, a subscriber of Tata Photon.This is in reference to E-bill for service number 9278715785. I have a 2GB plan with a monthly rental of RS 750. Since, I am use free data upto 2 GB, I take care never to exceed it. I have verified with the records in my modem and quite sure that I have not gone beyond 1.5 GB.

To add to the injury, I have been hit with a bill of RS 1923 without any explanation. There is no mention of the data usage. Although its frustrating and ridiculous, the minutes of usage have been mentioned. How on earth one can bill by minutes unless in a cyber cafe?

Please reply with all the information.

Thank you,
Akankcha shri

Dear Customer

Greetings from Tata Indicom! We sincerely apologize for the inconvenience caused to you.

As per your complaint in Consumer court forum website, regarding the billing concern of your Tata Indicom Photon+ connection 9278715785.

We would like to inform you that we have registered your complaint vide docket number 221835923 and we have accorded it top priority and are expressly working towards resolving it at the earliest. We should revert to you shortly, request you to kindly bear with us in the interim.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in.

Thanks and Regards
Customer Care
Tata Indicom.

Originally Posted by akankcha

Dear sir,
I am Akankcha Shri, a subscriber of Tata Photon.This is in reference to E-bill for service number 9278715785. I have a 2GB plan with a monthly rental of RS 750. Since, I am use free data upto 2 GB, I take care never to exceed it. I have verified with the records in my modem and quite sure that I have not gone beyond 1.5 GB.

To add to the injury, I have been hit with a bill of RS 1923 without any explanation. There is no mention of the data usage. Although its frustrating and ridiculous, the minutes of usage have been mentioned. How on earth one can bill by minutes unless in a cyber cafe?

Please reply with all the information.

Thank you,
Akankcha shri

Dear Customer

Greetings from Tata Indicom!

As per the your complaint, we have confirmed from concerned department that the billing is correct and as per your usage.

Further, itemized bill has been dispatched to you as per your request. Kindly check the same. Also, our executive spoke to you and explained the same to you.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in.

Thanks and Regards
Customer Care
Tata Indicom.

Dear Sir,

I am Nandhini Chinnasamy and I have purchased TataPhoton on May 9, 2011. My photon number is 9249520466. The problem is that I am not able to see the usage summary (data that i have used).
When i log into my account and search for the usage, the information appears as "No Records found". It would be very helpful if you could resolve the issue as a priority. I have called customer care several times and everytime they say they will resolve the issue. But nothing is happening. I have mailed to customer care also, even then I am not getting any response from they. i have never faced such a poor customer care anywhere.


Thanks
Nandhini

Originally Posted by Unregistered

Dear Sir,

I am Nandhini Chinnasamy and I have purchased TataPhoton on May 9, 2011. My photon number is 9249520466. The problem is that I am not able to see the usage summary (data that i have used).
When i log into my account and search for the usage, the information appears as "No Records found". It would be very helpful if you could resolve the issue as a priority. I have called customer care several times and everytime they say they will resolve the issue. But nothing is happening. I have mailed to customer care also, even then I am not getting any response from they. i have never faced such a poor customer care anywhere.


Thanks
Nandhini

Dear Ms. Nandhini,

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that, your complaint has been registered vide docket number 265230717. We have accorded it top priority and are expressly working towards resolving it at the earliest. We will revert to you shortly, request you to kindly bear with us in the interim.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232 (10 am to 6 pm from Monday to Saturday).

Thanks and Regards,
Customer Care,
Tata Indicom.

Dear Sir,
Even now i am not able to check my Data Usage. I am really fed up of using tata photon in 15 days. Poor customer service that any organization could offer.My number is 9249520466 and my name is Nandhini Chinnsamy.

Originally Posted by Unregistered

Dear Sir,
Even now i am not able to check my Data Usage. I am really fed up of using tata photon in 15 days. Poor customer service that any organization could offer.My number is 9249520466 and my name is Nandhini Chinnsamy.

Dear Ms. Nandini Chinnasami,

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We would like to inform that, your complaint has been forwarded to the concerned department. We should revert to you shortly, request you to kindly bear with us in the interim.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232 (10 am to 6 pm from Monday to Saturday).

Thanks and Regards,
Customer Care,
Tata Indicom.

Originally Posted by TataIndicom

Dear Ms. Nandini Chinnasami,

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We would like to inform that, your complaint has been forwarded to the concerned department. We should revert to you shortly, request you to kindly bear with us in the interim.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232 (10 am to 6 pm from Monday to Saturday).

Thanks and Regards,
Customer Care,
Tata Indicom.

Dear Ms. Nandhini,

Greetings from Tata Indicom!

We would like to inform you that, our concerned department spoke to you and updated the resolution.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232 (10 am to 6 pm from Monday to Saturday).

Thanks and Regards,
Customer Care,
Tata Indicom.