I have purchased a Tata Photron+ Mobile Broadband service data Card by attracting their advertisement speed to 3.1 mbps on in the middle of August, 2010. Till now I did not get proper speed. I have requested Photon+ with many service requests regarding the low speed issue, few of those request were closed without any resolution and without any confirmation/notice to me. I mailed the same issue in detail to nodalofficer.kar@tatatel.co.in and sent reminders as well, but did not receive any response. The Photon+ SLA for a service request is 24hrs and my recent request raised on 5th Oct is still in open and no response from photon+. Please advise me.

Acc No: 907197592
Tata Indicom No :9243304623 begin_of_the_skype_highlighting**************92433 04623******end_of_the_skype_highlighting

Originally Posted by Unregistered

I have purchased a Tata Photron+ Mobile Broadband service data Card by attracting their advertisement speed to 3.1 mbps on in the middle of August, 2010. Till now I did not get proper speed. I have requested Photon+ with many service requests regarding the low speed issue, few of those request were closed without any resolution and without any confirmation/notice to me. I mailed the same issue in detail to nodalofficer.kar@tatatel.co.in and sent reminders as well, but did not receive any response. The Photon+ SLA for a service request is 24hrs and my recent request raised on 5th Oct is still in open and no response from photon+. Please advise me.

Acc No: 907197592
Tata Indicom No :9243304623 begin_of_the_skype_highlighting**************92433 04623******end_of_the_skype_highlighting

Dear Customer

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We would like to inform that your complaint has been put before the concerned department. We have accorded it top priority and are expressly working towards resolving it at the earliest. We should revert to you shortly, request you to kindly bear with us in the interim.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in.

Thanks and Regards
Customer Care
Tata Indicom.

Originally Posted by Unregistered

I have purchased a Tata Photron+ Mobile Broadband service data Card by attracting their advertisement speed to 3.1 mbps on in the middle of August, 2010. Till now I did not get proper speed. I have requested Photon+ with many service requests regarding the low speed issue, few of those request were closed without any resolution and without any confirmation/notice to me. I mailed the same issue in detail to nodalofficer.kar@tatatel.co.in and sent reminders as well, but did not receive any response. The Photon+ SLA for a service request is 24hrs and my recent request raised on 5th Oct is still in open and no response from photon+. Please advise me.

Acc No: 907197592
Tata Indicom No :9243304623 begin_of_the_skype_highlighting**************92433 04623******end_of_the_skype_highlighting

Dear Customer

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that our team spoke to you through the registered complaint vide the docket number 239213991 and informed about the resolution to you. Hope the information is clear and useful to you.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in.

Thanks and Regards
Customer Care
Tata Indicom.