During the month of November,2010 I purchased Tata( intenet) whiz connection Number
9249665104 ,after 2 months since it was very slow ,I took tataphoton plus high speed connection (9249525996) in december 2010,

Since I need only one connection i asked to disconnect tata whiz connection ,in february 2011,but they bargained to retain the connection.

after frequent telephonic calls ,on my phone(9745366483),they suggested me send a request by mail. on 3/02/2011 , I sent a mail for holding my connection.In return they asked me clear all the dues. on 7/02/2011 ,I cleared all the dues through internet bank and tata indicon website (Instant pay option). I informed that i paid all dues they can disconnect the my whiz connection

I was regularly paying for my tataphoton Plus connection ,which asked them to disconnect in the month september,2011

In the month Oct-2011,I got notice stating that I have Outstanding amount on my tatawhiz
connection(Rs 1682),which I asked them to disconnect/hold in the month of february,2011

I donot know how to react this situation ,I never used my tatawhiz after 7/02/2011,
I contacted customer care ,they are unable to solve the problem, I submitted my bank statement showing that i paid my last bil

Originally Posted by sudarshanfact

During the month of November,2010 I purchased Tata( intenet) whiz connection Number
9249665104 ,after 2 months since it was very slow ,I took tataphoton plus high speed connection (9249525996) in december 2010,

Since I need only one connection i asked to disconnect tata whiz connection ,in february 2011,but they bargained to retain the connection.

after frequent telephonic calls ,on my phone(9745366483),they suggested me send a request by mail. on 3/02/2011 , I sent a mail for holding my connection.In return they asked me clear all the dues. on 7/02/2011 ,I cleared all the dues through internet bank and tata indicon website (Instant pay option). I informed that i paid all dues they can disconnect the my whiz connection

I was regularly paying for my tataphoton Plus connection ,which asked them to disconnect in the month september,2011

In the month Oct-2011,I got notice stating that I have Outstanding amount on my tatawhiz
connection(Rs 1682),which I asked them to disconnect/hold in the month of february,2011

I donot know how to react this situation ,I never used my tatawhiz after 7/02/2011,
I contacted customer care ,they are unable to solve the problem, I submitted my bank statement showing that i paid my last bil

Dear Mr. SUDARSHAN,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

As per your request, your Tata Photon Plus connection has been disconnected on 14-October-2011.

We assure you that we are committed to resolving the issue to your satisfaction.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer Care,
Tata Docomo.

my name is Movzin. i had asked for cancellation of my Tata photon whiz connection on 19th august 2011. i had paid all the amount due on the same date. But still now the connection have not been cancelled and i am receiving bill asking for paying for the service i have not been using every month. i have gone to the tata office in my area for more than 7 time and every time i go they assure me it will be taken care of and in the next month i receive a bill asking me to pay for that months connection also. I gotta say tata people have the best customer service, they hear from one ear and it goes out from the other. now i have received an advocate notice asking me to pay the bill for service i didn't want and use. if they can prove it i have used their connection after 19th august then i will pay the bill lol i am sure i didn't use it as i cancelled my connection after my device broke.

if anyone can give me a suggestion what to do it would be really helpful

Account number :935900030
Tata Indicom number : 9249036579

thank you

movzin