I was using one Tikona Broadband Connection : Customer id : 1104788517 In Pimple Saudagar, Pune. After facing severe network connectivity problem and poor responses from the Tikona Technical staff, I decided to disconnect the Tikona broadband within one month from the installation.

Inspite of so many calls at the Tikona customer care and reminder mails sent by me for the Tikona Broadband connection, still the Status of Disconnection is " In Progress" from past 52 days. I am wondering if this is the way, things happen at Tikona, then who will take any broadband connection from Tikona in future.

On my multiple e-mails sent to Tikona customerccare for the disconnection, from 30th November,2011, The Status was moved to "In-Progress" on 8th December,2011. Still, after 52 days, the status of disconnection is "In- Progress". Please note that effectively, I have used the Tikona broadband conenection from 7th November,2011 till 4th December,2011 which is less than a month period, but the bill is generated till 26th December,2012 data usage and further, new bills are lined up.

I also got an assurance from the Nodal office, that the disconnection will be done swiftly but still there is no one who is taking the responsibility for completing the disconnection progress. Please note that modem, LAN cable and devices have been collected by your Tikona Executive on 3rd January,2012 from my residence.

Further, I have issues with the billing and I have called many times at the customer care service for resolving the issues present in the two bills generated against the usage of Tikona Broadband connection. I am re-writing the same issues :

1) I had requested for the disconnection of Tikona Broadband connection and same was moved to "in-progress" status on 8th December,2011. There is no data usage from 5th December,2011 but, the bill for the whole period 26th November,2011 till 25th December,2011 was generated and sent to me. Earlier, customer care representative told me that I won't be charged from 5th December,2011 onwards, as the Disconnection request was already sent by me and there was no data usage from 5th December,2011.

2) Second issue is that while taking this broadband connection on 4th November,2011. I paid Rs 1499 as advance rental which was supposed to get adjusted in the subsequent bill. This advance rental Rs 1499 is not yet deducted from any of the past bills. I have paid Rs 2250 for taking the connection ( Rs 1499 + 500 + applicable tax ). Can they explain why they say that 1st month bill usage is worth Rs 2417 when I was using 1499 unlimited plan and on pro-rata basis till 26th November, the bill was Rs 968. Why dont they adjust Rs 1499 that I paid as advanced rental.

I don't know where to report this issue so that it will be heard by the Tikona Broadband.
I will subsequently file a written complaint in the Pune District Consumer court, if still my disconnection request is not completed by Tikona.

Regards,
Customer id : 1104788517

Hi


Thank you for your mail,We have noted the details and the issue has been forwarded to the concerned department and would try to resolve this in 24- 48 business hours.


Regards
Tikona Services

Originally Posted by anoopg

I was using one Tikona Broadband Connection : Customer id : 1104788517 In Pimple Saudagar, Pune. After facing severe network connectivity problem and poor responses from the Tikona Technical staff, I decided to disconnect the Tikona broadband within one month from the installation.

Inspite of so many calls at the Tikona customer care and reminder mails sent by me for the Tikona Broadband connection, still the Status of Disconnection is " In Progress" from past 52 days. I am wondering if this is the way, things happen at Tikona, then who will take any broadband connection from Tikona in future.

On my multiple e-mails sent to Tikona customerccare for the disconnection, from 30th November,2011, The Status was moved to "In-Progress" on 8th December,2011. Still, after 52 days, the status of disconnection is "In- Progress". Please note that effectively, I have used the Tikona broadband conenection from 7th November,2011 till 4th December,2011 which is less than a month period, but the bill is generated till 26th December,2012 data usage and further, new bills are lined up.

I also got an assurance from the Nodal office, that the disconnection will be done swiftly but still there is no one who is taking the responsibility for completing the disconnection progress. Please note that modem, LAN cable and devices have been collected by your Tikona Executive on 3rd January,2012 from my residence.

Further, I have issues with the billing and I have called many times at the customer care service for resolving the issues present in the two bills generated against the usage of Tikona Broadband connection. I am re-writing the same issues :

1) I had requested for the disconnection of Tikona Broadband connection and same was moved to "in-progress" status on 8th December,2011. There is no data usage from 5th December,2011 but, the bill for the whole period 26th November,2011 till 25th December,2011 was generated and sent to me. Earlier, customer care representative told me that I won't be charged from 5th December,2011 onwards, as the Disconnection request was already sent by me and there was no data usage from 5th December,2011.

2) Second issue is that while taking this broadband connection on 4th November,2011. I paid Rs 1499 as advance rental which was supposed to get adjusted in the subsequent bill. This advance rental Rs 1499 is not yet deducted from any of the past bills. I have paid Rs 2250 for taking the connection ( Rs 1499 + 500 + applicable tax ). Can they explain why they say that 1st month bill usage is worth Rs 2417 when I was using 1499 unlimited plan and on pro-rata basis till 26th November, the bill was Rs 968. Why dont they adjust Rs 1499 that I paid as advanced rental.

I don't know where to report this issue so that it will be heard by the Tikona Broadband.
I will subsequently file a written complaint in the Pune District Consumer court, if still my disconnection request is not completed by Tikona.

Regards,
Customer id : 1104788517

Hi,
Today, I called up at the Customer Care of Tikona Broadband Connection. The Tikona representative told me that the status of "request for the disconnection of 1104788517" is now "closed" but she is not able to tell me whether my Connection is fin****ly disconnected or just the request is closed in their data-base.
She again gave me request no : 1-2028897426 saying that she has forwarded the request to the concerned department. Please note that I got the same request number when I called 10 days back.

Other request numbers earlier raised for the same disconnection are : 1-2053855147, 1-2090574841.

I dont know what is stopping them to clearly tell whether the connection is finally disconnected or the request is closed again without taking any proper action. The status of the disconnection was "in Progress" from 8th Decemeber,2011 till 31st Januaru,2012".

Further, there is nobody to resolve my billing issues and I keep getting calls from the Billing department for the payment which actually needs to be audited. They have not adjusted Rs 1499 advance rental paid by me in any bill. Further there is no data usage beyond 4th December,2011 at and they have considered full month 26th November, 2011- 26th December,2011. These people make delays from their side and make the customer suffer for their doings...

1) I had requested for the disconnection of Tikona Broadband connection and same was moved to "in-progress" status on 8th December,2011. There is no data usage from 5th December,2011 but, the bill for the whole period 26th November,2011 till 25th December,2011 was generated and sent to me. Earlier, customer care representative told me that I won't be charged from 5th December,2011 onwards, as the Disconnection request was already sent by me and there was no data usage from 5th December,2011.

2) Second issue is that while taking this broadband connection on 4th November,2011. I paid Rs 1499 as advance rental which was supposed to get adjusted in the subsequent bill. This advance rental Rs 1499 is not yet deducted from any of the past bills. I have paid Rs 2250 for taking the connection ( Rs 1499 + 500 + applicable tax ). Can they explain why they say that 1st month bill usage is worth Rs 2417 when I was using 1499 unlimited plan and on pro-rata basis till 26th November, the bill was Rs 968. Why dont they adjust Rs 1499 that I paid as advanced rental.

"Hi there

Thanks for your reply.

I am very happy to say that I am the most satisfied customer for the time being. You have amazingly rectified my issue much earlier than I could have expected. You guys rock; only those who are really working very hard and dedicatedly towards customer satisfaction.

Hats off.. kudos..

Yours etc

Hasnainali"

Originally Posted by anoopg

I was using one Tikona Broadband Connection : Customer id : 1104788517 In Pimple Saudagar, Pune. After facing severe network connectivity problem and poor responses from the Tikona Technical staff, I decided to disconnect the Tikona broadband within one month from the installation.

Inspite of so many calls at the Tikona customer care and reminder mails sent by me for the Tikona Broadband connection, still the Status of Disconnection is " In Progress" from past 52 days. I am wondering if this is the way, things happen at Tikona, then who will take any broadband connection from Tikona in future.

On my multiple e-mails sent to Tikona customerccare for the disconnection, from 30th November,2011, The Status was moved to "In-Progress" on 8th December,2011. Still, after 52 days, the status of disconnection is "In- Progress". Please note that effectively, I have used the Tikona broadband conenection from 7th November,2011 till 4th December,2011 which is less than a month period, but the bill is generated till 26th December,2012 data usage and further, new bills are lined up.

I also got an assurance from the Nodal office, that the disconnection will be done swiftly but still there is no one who is taking the responsibility for completing the disconnection progress. Please note that modem, LAN cable and devices have been collected by your Tikona Executive on 3rd January,2012 from my residence.

Further, I have issues with the billing and I have called many times at the customer care service for resolving the issues present in the two bills generated against the usage of Tikona Broadband connection. I am re-writing the same issues :

1) I had requested for the disconnection of Tikona Broadband connection and same was moved to "in-progress" status on 8th December,2011. There is no data usage from 5th December,2011 but, the bill for the whole period 26th November,2011 till 25th December,2011 was generated and sent to me. Earlier, customer care representative told me that I won't be charged from 5th December,2011 onwards, as the Disconnection request was already sent by me and there was no data usage from 5th December,2011.

2) Second issue is that while taking this broadband connection on 4th November,2011. I paid Rs 1499 as advance rental which was supposed to get adjusted in the subsequent bill. This advance rental Rs 1499 is not yet deducted from any of the past bills. I have paid Rs 2250 for taking the connection ( Rs 1499 + 500 + applicable tax ). Can they explain why they say that 1st month bill usage is worth Rs 2417 when I was using 1499 unlimited plan and on pro-rata basis till 26th November, the bill was Rs 968. Why dont they adjust Rs 1499 that I paid as advanced rental.

I don't know where to report this issue so that it will be heard by the Tikona Broadband.
I will subsequently file a written complaint in the Pune District Consumer court, if still my disconnection request is not completed by Tikona.

Regards,
Customer id : 1104788517

Hello,

Customer ID : 1104273137

i am not satisfied with Tikona Internet Broadband connection, technical people does not know anything to resolve any issue.

i was requested for cancellation the connection on 11/27/2011
the request no is #1-2035606792, but i am recieving the bills from last three months, and also the customer care people does not know how to respect and proceed with customers, they are using the bad language and asking the bill payments, i told so many times like i cancelled the connecting but still they are calling and sending sms and sending the bills, this is not good for customer interaction.i Ever seen this type of Service provider in my life, this is the worst provider, i can not suggest any of my friends and colligues for this worst Tikona.

if you can possiable to help me, please help on this.

thanks & Regards
Customer ID : 1104273137

Hi


As per your request your Tikona Broadband account has been terminated

user id:- 1104788517 , name:- ANOOP GUPTA


Regards
Tikona Services

Originally Posted by anoopg

I was using one Tikona Broadband Connection : Customer id : 1104788517 In Pimple Saudagar, Pune. After facing severe network connectivity problem and poor responses from the Tikona Technical staff, I decided to disconnect the Tikona broadband within one month from the installation.

Inspite of so many calls at the Tikona customer care and reminder mails sent by me for the Tikona Broadband connection, still the Status of Disconnection is " In Progress" from past 52 days. I am wondering if this is the way, things happen at Tikona, then who will take any broadband connection from Tikona in future.

On my multiple e-mails sent to Tikona customerccare for the disconnection, from 30th November,2011, The Status was moved to "In-Progress" on 8th December,2011. Still, after 52 days, the status of disconnection is "In- Progress". Please note that effectively, I have used the Tikona broadband conenection from 7th November,2011 till 4th December,2011 which is less than a month period, but the bill is generated till 26th December,2012 data usage and further, new bills are lined up.

I also got an assurance from the Nodal office, that the disconnection will be done swiftly but still there is no one who is taking the responsibility for completing the disconnection progress. Please note that modem, LAN cable and devices have been collected by your Tikona Executive on 3rd January,2012 from my residence.

Further, I have issues with the billing and I have called many times at the customer care service for resolving the issues present in the two bills generated against the usage of Tikona Broadband connection. I am re-writing the same issues :

1) I had requested for the disconnection of Tikona Broadband connection and same was moved to "in-progress" status on 8th December,2011. There is no data usage from 5th December,2011 but, the bill for the whole period 26th November,2011 till 25th December,2011 was generated and sent to me. Earlier, customer care representative told me that I won't be charged from 5th December,2011 onwards, as the Disconnection request was already sent by me and there was no data usage from 5th December,2011.

2) Second issue is that while taking this broadband connection on 4th November,2011. I paid Rs 1499 as advance rental which was supposed to get adjusted in the subsequent bill. This advance rental Rs 1499 is not yet deducted from any of the past bills. I have paid Rs 2250 for taking the connection ( Rs 1499 + 500 + applicable tax ). Can they explain why they say that 1st month bill usage is worth Rs 2417 when I was using 1499 unlimited plan and on pro-rata basis till 26th November, the bill was Rs 968. Why dont they adjust Rs 1499 that I paid as advanced rental.

I don't know where to report this issue so that it will be heard by the Tikona Broadband.
I will subsequently file a written complaint in the Pune District Consumer court, if still my disconnection request is not completed by Tikona.

Regards,
Customer id : 1104788517

don't know where to report this issue so that it will be heard by the Tikona Broadband.
I will subsequently file a written complaint in the Pune District Consumer court, if still my disconnection request is not completed by Tikona.

Regards,
Customer id : 1104788517[/QUOTE]

Hello,

Customer ID : 1104273137

i am not satisfied with Tikona Internet Broadband connection, technical people does not know anything to resolve any issue.

i was requested for cancellation the connection on 11/27/2011
the request no is #1-2035606792, but i am recieving the bills from last three months, and also the customer care people does not know how to respect and proceed with customers, they are using the bad language and asking the bill payments, i told so many times like i cancelled the connecting but still they are calling and sending sms and sending the bills, this is not good for customer interaction.i Ever seen this type of Service provider in my life, this is the worst provider, i can not suggest any of my friends and colligues for this worst Tikona.

if you can possiable to help me, please help on this.

thanks & Regards
Customer ID : 1104273137

Hi


Thank you for your mail,We have noted the details and the issue has been forwarded to the concerned department and would try to resolve this in 24- 48 business hours.


Regards
Tikona Services

Originally Posted by naga.janu

Hello,

Customer ID : 1104273137

i am not satisfied with Tikona Internet Broadband connection, technical people does not know anything to resolve any issue.

i was requested for cancellation the connection on 11/27/2011
the request no is #1-2035606792, but i am recieving the bills from last three months, and also the customer care people does not know how to respect and proceed with customers, they are using the bad language and asking the bill payments, i told so many times like i cancelled the connecting but still they are calling and sending sms and sending the bills, this is not good for customer interaction.i Ever seen this type of Service provider in my life, this is the worst provider, i can not suggest any of my friends and colligues for this worst Tikona.

if you can possiable to help me, please help on this.

thanks & Regards
Customer ID : 1104273137

Hi


We are grateful that your service request was brought to our attention and we appreciate your perseverance in settling this matter. Our team has gone through the details, and as per their update, account is terminated as per request from your side.

User Id:- 1104273137 and Name:- J NAGA RAJU

Please feel free to contact us on 1-800 209 4276 to provide us any feedback regarding our service our Customer Care associate will be glad to assist you.


Regards
Tikona Services