Hello everyone!!

I am yet another victim for Tikona's pathetic support and billing issues

• Docket number 1-2126028814 (Reference number for my complaints)
• User id: 1105368493
• Registered mobile no: 96865 70715
• Tariff plan: ADBB449

I am completely dis-satified with the pathetic support provided by Tikona services.
New Tikona connection was activated on 8th Jan 2012, it was working OK on that day.
After that it did not even work for single day, always i was getting "LImited service or no connectivity".

The technical person collected Rs1100 on 8th Jan and activated the service.
After 8th Jan, it never worked worked for me.
Whenever I call up customer care service team, they always say that they would be sending techinal person - which never happened till date.

Inspite of n number of calls and emails no action has been taken from the service team.
I had requested for termination on 23rd Jan, they just acknowledged, till now no one has come and taken out the device.

On top of this, I had received the bill for the month Jan 2012.
I am suprised to see the bill of Rs 1334.31
When I reached Customer care, they explained the breakup as below..,
1> Installation charges - Rs 500
2> Jan month bill - Rs260.71 (As though not used for single day !!)
3> Advance bill for Feb = Rs 449 (even after termination requested on jan 23rd 2012 and acknowledged by tikona)
4> Service Tax : 124.60
Finally they said that the concerned department shall correct the bill and refund as applicable.

From yesterday I have already started getting calls from tikona service for bill payment , but not for termination purpose.

I am fed up in calling and mailing to customer care. Even I had mailed to nodal officer, but still there is no action taken to take out their device and refund my money back as applicable.

I am hoping to get quick attention from Tikona atleast now !! (apart from getting standard acknowledgement email) !!!!!

Prasad
Bangalore

Hi


Thank you for your mail,We have noted the details and the issue has been forwarded to the concerned department and would try to resolve this in 24- 48 business hours.


Regards
Tikona Services

Originally Posted by prasad_blr

Hello everyone!!

I am yet another victim for Tikona's pathetic support and billing issues

• Docket number 1-2126028814 (Reference number for my complaints)
• User id: 1105368493
• Registered mobile no: 96865 70715
• Tariff plan: ADBB449

I am completely dis-satified with the pathetic support provided by Tikona services.
New Tikona connection was activated on 8th Jan 2012, it was working OK on that day.
After that it did not even work for single day, always i was getting "LImited service or no connectivity".

The technical person collected Rs1100 on 8th Jan and activated the service.
After 8th Jan, it never worked worked for me.
Whenever I call up customer care service team, they always say that they would be sending techinal person - which never happened till date.

Inspite of n number of calls and emails no action has been taken from the service team.
I had requested for termination on 23rd Jan, they just acknowledged, till now no one has come and taken out the device.

On top of this, I had received the bill for the month Jan 2012.
I am suprised to see the bill of Rs 1334.31
When I reached Customer care, they explained the breakup as below..,
1> Installation charges - Rs 500
2> Jan month bill - Rs260.71 (As though not used for single day !!)
3> Advance bill for Feb = Rs 449 (even after termination requested on jan 23rd 2012 and acknowledged by tikona)
4> Service Tax : 124.60
Finally they said that the concerned department shall correct the bill and refund as applicable.

From yesterday I have already started getting calls from tikona service for bill payment , but not for termination purpose.

I am fed up in calling and mailing to customer care. Even I had mailed to nodal officer, but still there is no action taken to take out their device and refund my money back as applicable.

I am hoping to get quick attention from Tikona atleast now !! (apart from getting standard acknowledgement email) !!!!!

Prasad
Bangalore

Issue is unresolved since 14th Jan and no action has taken till today (24 days).
Termination request was registered on 23rd Jan and it is still in progress status since 15 days.

I really don't know when the termination will be officially closed.
When will I get my refund amount

The termination request is still in progresss state. No action has been taken since 64 days (Jan 26th to till date)

Tikona billing team acknowledged that there is no need to make the payment, I should be getting the refund.
However till date they are sending monthly bills and regular calls for the payment.

I would like to get rid of this permanently. Hence I request the TIkona to terminate and provide the refund amount on high priority.

Thanks and Regards,
Prasad

I am fed up with calling and sending emails to Tikona customer care on the disconnection request and refund amount
As on date it is exactly 75 days (from Jan 26th 2012), I have been writing emails and making calls to them.
I have no words to explain my frustation in following up on this !!!

First of all, do they have any deadlines kind of thing in TIKONA company or not >>
Looks like Tikona knows only to make phonecalls for the payment. Not for any other purpose.


Can anyone suggests other alternatives to get rid of this and come out this torture !!??

"Hi Tikona Digital Network
Thanks Sushil (tikona customer care agent)for resolving my internet login issue.
Regards,
Mithun"

Hi,

From the date of disconnect request, it is now crossed 119 days !!
It never worked after the post-installation and I do not see any progress for termination and refund status !!
Could you please give me exact date on when I can see the closure and amount refunded to me??

Is there a nodal officer to resolve this issue and get my refund back?

Regards,
Prasad