Hi All,
Myself alok mishra from vaishali,ghaziabad & I'm a victim of Tikona.
(Victim Account Number : 1105498503)
My bad time started from 18th Jan 2012, when i took Tikona Broadband.
I dint even get any demo on the service at the date of installation but i applied for it because of the damn assuarance of the booking agent.
Filled the form, paid the amount in advance. at the fifth day,22 january 2012 i got the connection. At the same day, i tried so many times to login to it. But failed every time.Even The lightest page in the history GOOGLE SEARCH was not even got open.
I report it to the customer care department,So i applied for disconnection & refund same day. They committed me that within 10 days i'll get the full refund.
Yesterday they have generated a Bill which says i have to pay the bill of total amount 1235.18 Rs.
Till now neither i got a proper installation nor tech support. When i ask for refund i got another Bill & reminder mail to pay the bill.
I used to call them frequently
If you speak to them politely they will put you on hold for at least 30 min and then redirect you to different dep
I've used so many internet services. Everywhere their are some problem, but sooner or later i got the service.
But Tikona is unique. Their objective is different, their process is totally different.
During these 14 days, I became very familiar to Tikona work culture. And i came to know that Tikona will give a new definition to service provider company.

Hi


Thank you for your mail,We have noted the details and the issue has been forwarded to the concerned department and would try to resolve this in 24- 48 business hours.


Regards
Tikona Services

Originally Posted by alokm2512

Hi All,
Myself alok mishra from vaishali,ghaziabad & I'm a victim of Tikona.
(Victim Account Number : 1105498503)
My bad time started from 18th Jan 2012, when i took Tikona Broadband.
I dint even get any demo on the service at the date of installation but i applied for it because of the damn assuarance of the booking agent.
Filled the form, paid the amount in advance. at the fifth day,22 january 2012 i got the connection. At the same day, i tried so many times to login to it. But failed every time.Even The lightest page in the history GOOGLE SEARCH was not even got open.
I report it to the customer care department,So i applied for disconnection & refund same day. They committed me that within 10 days i'll get the full refund.
Yesterday they have generated a Bill which says i have to pay the bill of total amount 1235.18 Rs.
Till now neither i got a proper installation nor tech support. When i ask for refund i got another Bill & reminder mail to pay the bill.
I used to call them frequently
If you speak to them politely they will put you on hold for at least 30 min and then redirect you to different dep
I've used so many internet services. Everywhere their are some problem, but sooner or later i got the service.
But Tikona is unique. Their objective is different, their process is totally different.
During these 14 days, I became very familiar to Tikona work culture. And i came to know that Tikona will give a new definition to service provider company.

Hi


We are grateful that your service request was brought to our attention and we appreciate your perseverance in settling this matter. Our team has gone through the details, and as per update
Connection starts on 18 Jan, and Billing cycle was 25th of Jan so on prorate basis MB was assign to your Tikona ID which was 643 MB(Free Usage MB), and in less than 10 days you have used all the free usage hence after 26 Jan speed will go as per your Plan.
User Id:- 1105498503 , and Name:- ALOK MISHRA
Please feel free to contact us on 1-800 209 4276 to provide us any feedback regarding our service our Customer Care associate will be glad to assist you.



Regards,
Tikona Services

Originally Posted by alokm2512

Hi All,
Myself alok mishra from vaishali,ghaziabad & I'm a victim of Tikona.
(Victim Account Number : 1105498503)
My bad time started from 18th Jan 2012, when i took Tikona Broadband.
I dint even get any demo on the service at the date of installation but i applied for it because of the damn assuarance of the booking agent.
Filled the form, paid the amount in advance. at the fifth day,22 january 2012 i got the connection. At the same day, i tried so many times to login to it. But failed every time.Even The lightest page in the history GOOGLE SEARCH was not even got open.
I report it to the customer care department,So i applied for disconnection & refund same day. They committed me that within 10 days i'll get the full refund.
Yesterday they have generated a Bill which says i have to pay the bill of total amount 1235.18 Rs.
Till now neither i got a proper installation nor tech support. When i ask for refund i got another Bill & reminder mail to pay the bill.
I used to call them frequently
If you speak to them politely they will put you on hold for at least 30 min and then redirect you to different dep
I've used so many internet services. Everywhere their are some problem, but sooner or later i got the service.
But Tikona is unique. Their objective is different, their process is totally different.
During these 14 days, I became very familiar to Tikona work culture. And i came to know that Tikona will give a new definition to service provider company.

Hi


Thank you for your mail,We have noted the details and the issue has been forwarded to the concerned department and would try to resolve this in 24- 48 business hours.


Regards
Tikona Services

Originally Posted by alokm2512

Hi All,
Myself alok mishra from vaishali,ghaziabad & I'm a victim of Tikona.
(Victim Account Number : 1105498503)
My bad time started from 18th Jan 2012, when i took Tikona Broadband.
I dint even get any demo on the service at the date of installation but i applied for it because of the damn assuarance of the booking agent.
Filled the form, paid the amount in advance. at the fifth day,22 january 2012 i got the connection. At the same day, i tried so many times to login to it. But failed every time.Even The lightest page in the history GOOGLE SEARCH was not even got open.
I report it to the customer care department,So i applied for disconnection & refund same day. They committed me that within 10 days i'll get the full refund.
Yesterday they have generated a Bill which says i have to pay the bill of total amount 1235.18 Rs.
Till now neither i got a proper installation nor tech support. When i ask for refund i got another Bill & reminder mail to pay the bill.
I used to call them frequently
If you speak to them politely they will put you on hold for at least 30 min and then redirect you to different dep
I've used so many internet services. Everywhere their are some problem, but sooner or later i got the service.
But Tikona is unique. Their objective is different, their process is totally different.
During these 14 days, I became very familiar to Tikona work culture. And i came to know that Tikona will give a new definition to service provider company.