I am Vijay Mishra, resident of Bangalore. I had applied for an broadband internet connection from Tikona Broadband. In response to my connection request Tikona sent an official to check the connectivity on 23/August/2011 as they stated that in order to provide a connection the connectivity should be more than 30%.

The official's name is Mr. Sreekanth, He checked the connectivity and assured me that Tikona can provide me an internet connection. Then in the name of connection installment fee, I was asked to pay Rs 1000/- along with my documents id , which I provided him in cash and completed all the formalities on that day itself.

I also mentioned to him that I am in an urgent need of internet connection and requested him to speed up the process, to which he assured me again that the connection will take place whthin 2-3 days.

From here the harassment by the Tikona officials started, as i had to make repeated calls to them and remind them that I had requested to an immediate connection, I called up Mr Sreekanth but he didnt recieved my calls,i had to continously call the customer care for 10-15 days, every day their executive used to say that by today somebody will come for installation but no body came.

Then i called the bangalore tikona office, from there also i got the same response, even i spoke with mr Manish who is the area manager.

Finally some how i managed to speak with Kavita head supervisor of Tikona care,and after that on same day one engineer called me and given me my username.

Again after 3 days that engineer came for installation and he told me that you can't get the connection as there is no connectivity.

Though Mr. Sreekanth had checked the connectivity and on agreeing that it is more than 30% he took the payment, now it implies that Tikona duped me and CHEATED me that the connection can be done and on that basis only they collected the money from me.

Thus my connection request was terminated and I was assured of a refund, but I had to make repeated calls to their customer care and still they made excuses that the process is initiated from Mumbai head office.

And the strange thing is nobody is sure about the process of refunding of amount.

So far my money hasnt been refunded or i am nt sure if the process has initiated.

I am tired of this harassment and the attitude they have showed me so far, PLEASE HELP ME.


Vijay Mishra
H.no 1327. Btm 2nd stage.
Bangalore
Karnataka

Originally Posted by vijay18jan

I am Vijay Mishra, resident of Bangalore. I had applied for an broadband internet connection from Tikona Broadband. In response to my connection request Tikona sent an official to check the connectivity on 23/August/2011 as they stated that in order to provide a connection the connectivity should be more than 30%.

The official's name is Mr. Sreekanth, He checked the connectivity and assured me that Tikona can provide me an internet connection. Then in the name of connection installment fee, I was asked to pay Rs 1000/- along with my documents id , which I provided him in cash and completed all the formalities on that day itself.

I also mentioned to him that I am in an urgent need of internet connection and requested him to speed up the process, to which he assured me again that the connection will take place whthin 2-3 days.

From here the harassment by the Tikona officials started, as i had to make repeated calls to them and remind them that I had requested to an immediate connection, I called up Mr Sreekanth but he didnt recieved my calls,i had to continously call the customer care for 10-15 days, every day their executive used to say that by today somebody will come for installation but no body came.

Then i called the bangalore tikona office, from there also i got the same response, even i spoke with mr Manish who is the area manager.

Finally some how i managed to speak with Kavita head supervisor of Tikona care,and after that on same day one engineer called me and given me my username.

Again after 3 days that engineer came for installation and he told me that you can't get the connection as there is no connectivity.

Though Mr. Sreekanth had checked the connectivity and on agreeing that it is more than 30% he took the payment, now it implies that Tikona duped me and CHEATED me that the connection can be done and on that basis only they collected the money from me.

Thus my connection request was terminated and I was assured of a refund, but I had to make repeated calls to their customer care and still they made excuses that the process is initiated from Mumbai head office.

And the strange thing is nobody is sure about the process of refunding of amount.

So far my money hasnt been refunded or i am nt sure if the process has initiated.

I am tired of this harassment and the attitude they have showed me so far, PLEASE HELP ME.


Vijay Mishra
H.no 1327. Btm 2nd stage.
Bangalore
Karnataka

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