Here is copy of mail in which tikona reply me for request submitted before 15 day... kindly look here


Dear Mr. Mishra,

Greetings from Tikona!

This is with reference to your below mentioned complaint. We regret the inconvenience caused to you.

We would like to inform that, the slow speed complaint has been forwarded to the concerned department for necessary action.

Your Docket Number is 1-2038587100. Kindly retain this for reference purpose.

In case of any further assistance, please call us at 1800 20 94276 or email us at customercare@tikona.in.

Thanking you and assuring you of our best services.

Regards,
Harshal P.
Tikona Care
W: Tikona Wireless Broadband Plans | Internet Services Provider | Broadband Plans, Wi-Fi plans high quality


From: SUDHAKAR MISHRA [mailto:sudhakar042@gmail.com]
Sent: Tuesday, November 15, 2011 10:10 PM
To: Customercare
Subject: Problem with Account Id :1104595503

Sir/Madam!

Sir I want to tell you that i am not able to get 2Mbps Speed.
Kindly Check it on your end as i am not satisfy with talking to customer care executive.
I want to why this problem is being with me.

My Account Id is:1104595503,
Registered Mobile No. is: 8802847994,

Kindly reply me. And don't ignore the mail. Please Help me out.











Thanks and Regards
-----------------------------
Sudhakar Mishra(+91-880-284-7994)
Software developer @ Ahoy Telecom Creations LLP.


Please do not print this email unless it is absolutely necessary.

Warning : This message contains business confidential information . This message does not affect or modify any binding agreement nor state official policy of Tikona Digital Networks Pvt. Ltd. (“TDN” ) unless digitally signed by TDN’s authorised signatory. TDN does not accept any liability for any errors, loss, delayed delivery, tampering, corruption or presence of viruses in this message or any attachment.

I have called so many time in Tikona call centre but none has understood my problem in such better way then him. This person has understand my problem and solved my problem with resolution .He is very genuine person. This person is working very good and doing his job smartly. Request you to appreciate him and promote him. This person has taken my follow-up and he gave me call back and solved my problem. He is very much dedicated to his work. Request you to tell HR to keep this person as Role model and recruit Agents.

Originally Posted by sudhakar042

Here is copy of mail in which tikona reply me for request submitted before 15 day... kindly look here


Dear Mr. Mishra,

Greetings from Tikona!

This is with reference to your below mentioned complaint. We regret the inconvenience caused to you.

We would like to inform that, the slow speed complaint has been forwarded to the concerned department for necessary action.

Your Docket Number is 1-2038587100. Kindly retain this for reference purpose.

In case of any further assistance, please call us at 1800 20 94276 or email us at customercare@tikona.in.

Thanking you and assuring you of our best services.

Regards,
Harshal P.
Tikona Care
W: Tikona Wireless Broadband Plans | Internet Services Provider | Broadband Plans, Wi-Fi plans high quality


From: SUDHAKAR MISHRA [mailto:sudhakar042@gmail.com]
Sent: Tuesday, November 15, 2011 10:10 PM
To: Customercare
Subject: Problem with Account Id :1104595503

Sir/Madam!

Sir I want to tell you that i am not able to get 2Mbps Speed.
Kindly Check it on your end as i am not satisfy with talking to customer care executive.
I want to why this problem is being with me.

My Account Id is:1104595503,
Registered Mobile No. is: 8802847994,

Kindly reply me. And don't ignore the mail. Please Help me out.











Thanks and Regards
-----------------------------
Sudhakar Mishra(+91-880-284-7994)
Software developer @ Ahoy Telecom Creations LLP.


Please do not print this email unless it is absolutely necessary.

Warning : This message contains business confidential information . This message does not affect or modify any binding agreement nor state official policy of Tikona Digital Networks Pvt. Ltd. (“TDN” ) unless digitally signed by TDN’s authorised signatory. TDN does not accept any liability for any errors, loss, delayed delivery, tampering, corruption or presence of viruses in this message or any attachment.

tikon make me fool again and again compalind not solve


please tikona se bche nahi to time money or santi aap sab ko dege only problem solve in 24 hour ye bina solve hui problem ha 24 hour wali ek hi proble ek new date ke sang



Jitendra Sharma
Dec 3 (7 days ago)

to tikona.services, nagesh.prasad, nodal.delhi, nodal.Mumbai, customercare
---------- Forwarded message ----------
From: Jitendra Sharma <jitendra7823@gmail.com>
Date: Wed, Dec 3, 2011 at 4:13 AM
Subject: customercare and floor superviser make wrong comment
To: nodal.delhi@tikona.in, nodal.Mumbai@tikona.in, customercare@tikona.in


without compalind solve customercare ext compalind status close kar dete ha superviser faluse comment karte ha ki problem 24 hour kabhi 2 hour me solve ho jaygi profe attach file me ha problem 10-12-2011 09:06 pm tak same ha { Authentication failed. Reason [Dear Subscriber your account is currently not active. For more information please call Tikona Care on 18002094276]}
mail id-jitendra7823@gmail.com loginid-1104842276 MO no- 9267792658



1-2057828717 Closed 11/12/2011 11/12/2011
1-2055554623 Closed 09/12/2011 09/12/2011
1-2054371808 Closed 08/12/2011 08/12/2011
1-2053414066 Closed 08/12/2011 09/12/2011
1-2052867531 Closed 08/12/2011 08/12/2011
1-2052677370 Closed 07/12/2011 07/12/2011
1-2052472606 Closed 07/12/2011 07/12/2011
1-2052525773 Closed 07/12/2011 07/12/2011
1-2052533885 Closed 07/12/2011 07/12/2011
1-2052429704 Closed 07/12/2011 07/12/2011
1-2051143949 Closed 06/12/2011 07/12/2011
1-2050218987 Closed 06/12/2011 06/12/2011
1-2050218887 Closed 06/12/2011 06/12/2011
1-2049719850 Closed 05/12/2011 05/12/2011
1-2048743290 Closed 05/12/2011 05/12/2011
1-2048741804 Closed 05/12/2011 05/12/2011
1-2046757195 Closed 04/12/2011 04/12/2011
1-2046832851 Closed 04/12/2011 04/12/2011
1-2045092912 Closed 03/12/2011 03/12/2011

Hi

We are grateful that your service request was brought to our attention and we appreciate your perseverance in settling this matter. Our Technical team has gone through the details with reference to your complaint of speed issue we have gone through the details of session history and there is around 4 GB usage from 1 Dec to till date .User Id:- 1104595503, Name:-SUDHAKAR MISHRA our team was trying to call you on register mobile number to inform about slow speed TT but your number was out of coverge area on 1 Dec at 6.44 PM
Please feel free to contact us on 1-800 209 4276 to provide us any feedback regarding our service our Customer Care associate will be glad to assist you.


Regards
Tikona Services

Originally Posted by sudhakar042

Here is copy of mail in which tikona reply me for request submitted before 15 day... kindly look here


Dear Mr. Mishra,

Greetings from Tikona!

This is with reference to your below mentioned complaint. We regret the inconvenience caused to you.

We would like to inform that, the slow speed complaint has been forwarded to the concerned department for necessary action.

Your Docket Number is 1-2038587100. Kindly retain this for reference purpose.

In case of any further assistance, please call us at 1800 20 94276 or email us at customercare@tikona.in.

Thanking you and assuring you of our best services.

Regards,
Harshal P.
Tikona Care
W: Tikona Wireless Broadband Plans | Internet Services Provider | Broadband Plans, Wi-Fi plans high quality


From: SUDHAKAR MISHRA [mailto:sudhakar042@gmail.com]
Sent: Tuesday, November 15, 2011 10:10 PM
To: Customercare
Subject: Problem with Account Id :1104595503

Sir/Madam!

Sir I want to tell you that i am not able to get 2Mbps Speed.
Kindly Check it on your end as i am not satisfy with talking to customer care executive.
I want to why this problem is being with me.

My Account Id is:1104595503,
Registered Mobile No. is: 8802847994,

Kindly reply me. And don't ignore the mail. Please Help me out.











Thanks and Regards
-----------------------------
Sudhakar Mishra(+91-880-284-7994)
Software developer @ Ahoy Telecom Creations LLP.


Please do not print this email unless it is absolutely necessary.

Warning : This message contains business confidential information . This message does not affect or modify any binding agreement nor state official policy of Tikona Digital Networks Pvt. Ltd. (“TDN” ) unless digitally signed by TDN’s authorised signatory. TDN does not accept any liability for any errors, loss, delayed delivery, tampering, corruption or presence of viruses in this message or any attachment.