Hi Consumer court team,
My Tikona user id is 1103901374 and I am facing so many issues with the services of Tikona broadband.
I raised so many requests for resolution of the slow network and network down most of the time since last 3-4 month mostly on regular basis.
Even after many mails and calls they have not resolved these issues now I have raised another request of discontinue of the broadband services but they are not disconnected my services even after so many follow-up.
I raised a first request on 12-Jan-12 then I raised a similar request on 26-Jan-12 and at last on 29-jan-12.
I don’t know why they are taking this much time to disconnect the same.
Please help me to resolve this issue as I have to pay the bill till the time this connection have disconnected.


Regards
Vipin Mishra
+91-9922509887

Hi


Thank you for your mail,We have noted the details and the issue has been forwarded to the concerned department and would try to resolve this in 24- 48 business hours.


Regards
Tikona Services

Originally Posted by mishra123

Hi Consumer court team,
My Tikona user id is 1103901374 and I am facing so many issues with the services of Tikona broadband.
I raised so many requests for resolution of the slow network and network down most of the time since last 3-4 month mostly on regular basis.
Even after many mails and calls they have not resolved these issues now I have raised another request of discontinue of the broadband services but they are not disconnected my services even after so many follow-up.
I raised a first request on 12-Jan-12 then I raised a similar request on 26-Jan-12 and at last on 29-jan-12.
I don’t know why they are taking this much time to disconnect the same.
Please help me to resolve this issue as I have to pay the bill till the time this connection have disconnected.


Regards
Vipin Mishra
+91-9922509887

Hi

We are grateful that your service request was brought to our attention and we appreciate your perseverance in settling this matter. Our team has gone through the details, and as per update
There is around 2.3 GB usage for all the month.
User Id:- 1103901374 , and Name:- SUKRITI TIWARI
Please feel free to contact us on 1-800 209 4276 to provide us any feedback regarding our service our Customer Care associate will be glad to assist you.

Regards,
Tikona Services

Originally Posted by mishra123

Hi Consumer court team,
My Tikona user id is 1103901374 and I am facing so many issues with the services of Tikona broadband.
I raised so many requests for resolution of the slow network and network down most of the time since last 3-4 month mostly on regular basis.
Even after many mails and calls they have not resolved these issues now I have raised another request of discontinue of the broadband services but they are not disconnected my services even after so many follow-up.
I raised a first request on 12-Jan-12 then I raised a similar request on 26-Jan-12 and at last on 29-jan-12.
I don’t know why they are taking this much time to disconnect the same.
Please help me to resolve this issue as I have to pay the bill till the time this connection have disconnected.


Regards
Vipin Mishra
+91-9922509887

"I have called so many time in Tikona call centre but none has understood my problem in such better way then him. This person has understand my problem and solved my problem with resolution .He is very genuine person. This person is working very good and doing his job smartly. Request you to appreciate him and promote him. This person has taken my follow-up and he gave me call back and solved my problem. He is very much dedicated to his work. Request you to tell HR to keep this person as Role model and recruit Agents.
I had been using Tikona for quite sometime, so far so good. However recently just had a little hitch in the device. But, as always your executives were quite helpful and quick with their response and attending our problem. Thanks.
Value for money, good service and reliable and fast high speed internet, to say the least for Tikona. Keep up the quality! "

Originally Posted by mishra123

Hi Consumer court team,
My Tikona user id is 1103901374 and I am facing so many issues with the services of Tikona broadband.
I raised so many requests for resolution of the slow network and network down most of the time since last 3-4 month mostly on regular basis.
Even after many mails and calls they have not resolved these issues now I have raised another request of discontinue of the broadband services but they are not disconnected my services even after so many follow-up.
I raised a first request on 12-Jan-12 then I raised a similar request on 26-Jan-12 and at last on 29-jan-12.
I don’t know why they are taking this much time to disconnect the same.
Please help me to resolve this issue as I have to pay the bill till the time this connection have disconnected.


Regards
Vipin Mishra
+91-9922509887