I'm a user of Tikona & risides at Wadgaon Sheri at pune. I had launched a complaint against the speed, which was promised by tikona of 1 MBPS.
Call ID:- 1-2071327955
User Registation No:- 1102653164.

I registered a complaint against speed 2 days ago & the customer execitive Mr. Chetan assured that it would be rectificted within at max 48 hours as our service engineer will visit your location & resolve the issue. But its very embarassing that till now no one ever visited our house to resolve the issue.

Is this a kind of service guaranteed by tikona?
Is this is a kind of assurance given by tikona?

If some one is seeing my post please help me, as i have been cheated by tikona for their service.

Hi


Thank you for your mail,We have noted the details and the issue has been forwarded to the concerned department and would try to resolve this in 24- 48 business hours.


Regards
Tikona Services

Originally Posted by bidyutm

I'm a user of Tikona & risides at Wadgaon Sheri at pune. I had launched a complaint against the speed, which was promised by tikona of 1 MBPS.
Call ID:- 1-2071327955
User Registation No:- 1102653164.

I registered a complaint against speed 2 days ago & the customer execitive Mr. Chetan assured that it would be rectificted within at max 48 hours as our service engineer will visit your location & resolve the issue. But its very embarassing that till now no one ever visited our house to resolve the issue.

Is this a kind of service guaranteed by tikona?
Is this is a kind of assurance given by tikona?

If some one is seeing my post please help me, as i have been cheated by tikona for their service.

Hi

We are grateful that your service request was brought to our attention and we appreciate your perseverance in settling this matter.

Our Technical team has gone through the details, as per there update there is usage of 150 GB from 10/02/2011 to till date, hence no any technical issue.

User Id:- 1102653164, Name:- ARVIND AGARWAL.

Please feel free to contact us on 1-800 209 4276 to provide us any feedback regarding our service our Customer Care associate will be glad to assist you.


Regards
Tikona Services

Originally Posted by bidyutm

I'm a user of Tikona & risides at Wadgaon Sheri at pune. I had launched a complaint against the speed, which was promised by tikona of 1 MBPS.
Call ID:- 1-2071327955
User Registation No:- 1102653164.

I registered a complaint against speed 2 days ago & the customer execitive Mr. Chetan assured that it would be rectificted within at max 48 hours as our service engineer will visit your location & resolve the issue. But its very embarassing that till now no one ever visited our house to resolve the issue.

Is this a kind of service guaranteed by tikona?
Is this is a kind of assurance given by tikona?

If some one is seeing my post please help me, as i have been cheated by tikona for their service.

Hi Tikona Care,

As per your reply on this thread, i want few clearification on this statement provided by you.

>>> Our Technical team has gone through the details, as per there update there is usage of 150 GB from 10/02/2011 to till date, hence no any technical issue.

Is there any base usage fare which ends by 150GB? If that so when i had a conversation with tikona sales team & they said that with only your plan there is no base usage fare for plan XQFUL1Mbps. Which might be recorded as per tikona policy & can be hear. Kindly let me know about this.

Thanks in Advance.

Wish you Happy New Year.

Hi


We are grateful that your service request was brought to our attention and we appreciate your perseverance in settling this matter.In order to assist you better, we request you to provide the following information:
1. User id:-
2. Registered contact number:-
Please feel free to contact us on 1-800 209 4276 to provide us any feedback regarding our service. Our Customer Care associate will be glad to assist you

Email Us :-- tikona.services@gmail.com


Regards
Tikona Services

Originally Posted by bidyutm

Hi Tikona Care,

As per your reply on this thread, i want few clearification on this statement provided by you.

>>> Our Technical team has gone through the details, as per there update there is usage of 150 GB from 10/02/2011 to till date, hence no any technical issue.

Is there any base usage fare which ends by 150GB? If that so when i had a conversation with tikona sales team & they said that with only your plan there is no base usage fare for plan XQFUL1Mbps. Which might be recorded as per tikona policy & can be hear. Kindly let me know about this.

Thanks in Advance.

Wish you Happy New Year.