Dear Sir/Madam,

This is in regards to the disconnection of userid 1104720702 against no feasibility in my area and refund for the same.

I don't why my last email dated Nov 3 2011 has been ignored.
Anyhow I will write the same again.Also my disconnection complain id are 1-2006873023 raised on 1st Nov and 1-2009216452 raised again on 3rd Nov 2011 respectively.


This is in regards to my user id 1104720702 where I am requesting to refund my installation charges and additional charges that sum up to total Rs 1000/- and also documents that I have submitted to Tikona.

Last Saturday on 29th Oct11 one of your Tikona engineer Mr Ananth came to my house around 6.30pm evening after I waited and followed up whole day for him to visit for installation. He just finished the installation in 10 mins in the terrace and I was struggling myself to plugin the wire inside the house. He didn’t bother to check whether I was able to login with my user id and password of Tikona and he ran away immediately after installation. I was shocked to see his negligence towards duty.

Minutes after he left away there was no connection at my home and I called in repeatedly to customer care at 1-800-209-4276 on 29th Oct11 and selected number 1 option for technical support and I don’t know why after 30 sec my call was getting transferred to billing dept every time.

I have submitted couple of complaints (Complaint id are 1-2003172092,1-2004074863,1-2005797167). I asked them to transfer the call to technical dept and instead they create a new SR every time and used to give it to me. Employee in Tikona care like Bhusan, Anand, Amol and many more promised me that I will receive call from technical team supervisor but I never received and without my knowledge, technical support team was closing my SR stating that "customer has downloaded 50mb and hence closing the SR" which makes no sense at all.

I got terribly frustrated with this type of response and support as I was not having any network connection in my room from the very first day of installation and Tikona was simply closing the Sr without my permission and with no solution at all. So I called in 31st Oct 11 and I requested for refund in the billing dept and they transferred the call to supervisor Tushar (1-2005797167) and he promised me that I will receive call from technical dept on 1st Nov.

Then after constant follow-up and request Mr Rohit from Tikona came for inspection on 1st Nov11 and after checking for almost 1 hr he reported that there is no network connection in my area as there is no feasibility at all and I should go for disconnection and refund immediately.

Then I called to billing dept on 1st Nov evening and spoke with Amol,Pradmesh,Hmanshu and then they transferred the call to technical dept (Umesh) and asked for disconnection and later on they said they said I will get call from refund dept. I waited whole day and then on 2nd Nov when I called in then they said that I have to draft an email for refund.

So I am writing this email to you and I request you to fully refund Rs 1000/- and also send me the documents that I have submitted as I am very disappointed and frustrated with the support team and management and the inconvenience and suffering from the very first day.

Regards
Koushik Sinhamahapatra
User id 1104720702
Add:-Flat-B2,17,Sandhya Nagari Society,
Jagtap Dairy, Vishal Nagar, Pimple Nilakh,
Near Hind Chowk, Opp Road to Khyber Hotel
Pune 411027.Mob:7798984563 [/FONT][/FONT][/FONT]

Hi


Thank you for your mail,We have noted the details and the issue has been forwarded to the concerned department and would try to resolve this in 24- 48 business hours.


Regards
Tikona Services

Originally Posted by koushiksinha123

Dear Sir/Madam,

This is in regards to the disconnection of userid 1104720702 against no feasibility in my area and refund for the same.

I don't why my last email dated Nov 3 2011 has been ignored.
Anyhow I will write the same again.Also my disconnection complain id are 1-2006873023 raised on 1st Nov and 1-2009216452 raised again on 3rd Nov 2011 respectively.


This is in regards to my user id 1104720702 where I am requesting to refund my installation charges and additional charges that sum up to total Rs 1000/- and also documents that I have submitted to Tikona.

Last Saturday on 29th Oct11 one of your Tikona engineer Mr Ananth came to my house around 6.30pm evening after I waited and followed up whole day for him to visit for installation. He just finished the installation in 10 mins in the terrace and I was struggling myself to plugin the wire inside the house. He didn’t bother to check whether I was able to login with my user id and password of Tikona and he ran away immediately after installation. I was shocked to see his negligence towards duty.

Minutes after he left away there was no connection at my home and I called in repeatedly to customer care at 1-800-209-4276 on 29th Oct11 and selected number 1 option for technical support and I don’t know why after 30 sec my call was getting transferred to billing dept every time.

I have submitted couple of complaints (Complaint id are 1-2003172092,1-2004074863,1-2005797167). I asked them to transfer the call to technical dept and instead they create a new SR every time and used to give it to me. Employee in Tikona care like Bhusan, Anand, Amol and many more promised me that I will receive call from technical team supervisor but I never received and without my knowledge, technical support team was closing my SR stating that "customer has downloaded 50mb and hence closing the SR" which makes no sense at all.

I got terribly frustrated with this type of response and support as I was not having any network connection in my room from the very first day of installation and Tikona was simply closing the Sr without my permission and with no solution at all. So I called in 31st Oct 11 and I requested for refund in the billing dept and they transferred the call to supervisor Tushar (1-2005797167) and he promised me that I will receive call from technical dept on 1st Nov.

Then after constant follow-up and request Mr Rohit from Tikona came for inspection on 1st Nov11 and after checking for almost 1 hr he reported that there is no network connection in my area as there is no feasibility at all and I should go for disconnection and refund immediately.

Then I called to billing dept on 1st Nov evening and spoke with Amol,Pradmesh,Hmanshu and then they transferred the call to technical dept (Umesh) and asked for disconnection and later on they said they said I will get call from refund dept. I waited whole day and then on 2nd Nov when I called in then they said that I have to draft an email for refund.

So I am writing this email to you and I request you to fully refund Rs 1000/- and also send me the documents that I have submitted as I am very disappointed and frustrated with the support team and management and the inconvenience and suffering from the very first day.

Regards
Koushik Sinhamahapatra
User id 1104720702
Add:-Flat-B2,17,Sandhya Nagari Society,
Jagtap Dairy, Vishal Nagar, Pimple Nilakh,
Near Hind Chowk, Opp Road to Khyber Hotel
Pune 411027.Mob:7798984563 [/FONT][/FONT][/FONT]

Hi ,

Thanks for the response after 2 months.
I have sent so many emails to nodal.maharashtra@tikona.in; v.agarwal@tikona.in; customercare@tikona.in; tikona.services@gmail.com
regarding my disconnection of my services but till date I have never received any single response from them.
Also I called in at 020-66047373 (Apellate Authority as you say) to speak with Jagadish and Vertika but everytime a receptionist
named as Swati will pick and will give some false commitment.Till date in this 2 months they have not send any engineer to take
the Tikona Cable and Modem also from my home.

In last one month I am being mentally harassed by some repetitive calls from Tikona Mumbai to pay the bills which I have not used a single Kbs.

Billing Account Number: 116 148 700
Bill Date 26-Dec-2011
Bill Number B1-23549960
Billing Period 26-Nov-2011 to 25-Dec-2011
Last Bill Date 26-Nov-2011
Bill Summary Amount(Rs.)
Previous Dues 198.07
Payments 0.00
Current Bill Amount 740.85
Total Amount Due 938.92
Due Date 13-Jan-2012
Total Amount Due After Due Date 963.92
Plan Name BB649
Service ID 1104720702
Total Usage (MB) 0
Free Usage (MB) 0
Usage beyond Free Usage (MB) 0

Kindly find the above bill details that has been send to me which I have not used a single Kbs till now.
Kindly take action asap or else I know how to take action to stop this cheating business in Pune atleast.

Regards
Koushik

Hi


We are grateful that your service request was brought to our attention and we appreciate your perseverance in settling this matter. Our billing team has gone through the details
As per there update Refund of Rs 448 is passed it will be courier at your register address with in 30 working days.User Id:- 1104720702, and Name:- KOUSHIK SINHAMAHAPATRA
Please feel free to contact us on 1-800 209 4276 to provide us any feedback regarding our service our Customer Care associate will be glad to assist you.

Regards
Tikona Services

Originally Posted by koushiksinha123

Dear Sir/Madam,

This is in regards to the disconnection of userid 1104720702 against no feasibility in my area and refund for the same.

I don't why my last email dated Nov 3 2011 has been ignored.
Anyhow I will write the same again.Also my disconnection complain id are 1-2006873023 raised on 1st Nov and 1-2009216452 raised again on 3rd Nov 2011 respectively.


This is in regards to my user id 1104720702 where I am requesting to refund my installation charges and additional charges that sum up to total Rs 1000/- and also documents that I have submitted to Tikona.

Last Saturday on 29th Oct11 one of your Tikona engineer Mr Ananth came to my house around 6.30pm evening after I waited and followed up whole day for him to visit for installation. He just finished the installation in 10 mins in the terrace and I was struggling myself to plugin the wire inside the house. He didn’t bother to check whether I was able to login with my user id and password of Tikona and he ran away immediately after installation. I was shocked to see his negligence towards duty.

Minutes after he left away there was no connection at my home and I called in repeatedly to customer care at 1-800-209-4276 on 29th Oct11 and selected number 1 option for technical support and I don’t know why after 30 sec my call was getting transferred to billing dept every time.

I have submitted couple of complaints (Complaint id are 1-2003172092,1-2004074863,1-2005797167). I asked them to transfer the call to technical dept and instead they create a new SR every time and used to give it to me. Employee in Tikona care like Bhusan, Anand, Amol and many more promised me that I will receive call from technical team supervisor but I never received and without my knowledge, technical support team was closing my SR stating that "customer has downloaded 50mb and hence closing the SR" which makes no sense at all.

I got terribly frustrated with this type of response and support as I was not having any network connection in my room from the very first day of installation and Tikona was simply closing the Sr without my permission and with no solution at all. So I called in 31st Oct 11 and I requested for refund in the billing dept and they transferred the call to supervisor Tushar (1-2005797167) and he promised me that I will receive call from technical dept on 1st Nov.

Then after constant follow-up and request Mr Rohit from Tikona came for inspection on 1st Nov11 and after checking for almost 1 hr he reported that there is no network connection in my area as there is no feasibility at all and I should go for disconnection and refund immediately.

Then I called to billing dept on 1st Nov evening and spoke with Amol,Pradmesh,Hmanshu and then they transferred the call to technical dept (Umesh) and asked for disconnection and later on they said they said I will get call from refund dept. I waited whole day and then on 2nd Nov when I called in then they said that I have to draft an email for refund.

So I am writing this email to you and I request you to fully refund Rs 1000/- and also send me the documents that I have submitted as I am very disappointed and frustrated with the support team and management and the inconvenience and suffering from the very first day.

Regards
Koushik Sinhamahapatra
User id 1104720702
Add:-Flat-B2,17,Sandhya Nagari Society,
Jagtap Dairy, Vishal Nagar, Pimple Nilakh,
Near Hind Chowk, Opp Road to Khyber Hotel
Pune 411027.Mob:7798984563 [/FONT][/FONT][/FONT]

Hi,

Thanks for the update.Kindly let me know do you have reference number/service request for this
refund process.
Also why you are refunding only rs 448/- out of Rs 1000/- where I cannot use a single hour of your service.

Regards
Koushik

hi,

mr. koushiksinha123, myself lakshay. and am suffering same problem. i must say TIKONA has world's best lazzy staff n service. there is very good team work between staff they have only 1 answer wait for 30 working day. n they are still calling me for new connection. 5 or 7 days back on consumercourtforum they asked for user id n email id after that there is no answer.
i am thinking to make a strong case against TIKONA n there executives for mental harassment and cheating. n i need more customers to make same case against these people i think then they carefully listen our problems.

Hi


We are grateful that your service request was brought to our attention and we appreciate your perseverance in settling this matter.In order to assist you better, we request you to provide the following information:
1. User id:-
2. Registered contact number:-
Please feel free to contact us on 1-800 209 4276 to provide us any feedback regarding our service. Our Customer Care associate will be glad to assist you

Email Us :-- tikona.services@gmail.com


Regards
Tikona Services

Originally Posted by lakshay parashar

hi,

mr. koushiksinha123, myself lakshay. and am suffering same problem. i must say TIKONA has world's best lazzy staff n service. there is very good team work between staff they have only 1 answer wait for 30 working day. n they are still calling me for new connection. 5 or 7 days back on consumercourtforum they asked for user id n email id after that there is no answer.
i am thinking to make a strong case against TIKONA n there executives for mental harassment and cheating. n i need more customers to make same case against these people i think then they carefully listen our problems.

Originally Posted by tikona.services

Hi


We are grateful that your service request was brought to our attention and we appreciate your perseverance in settling this matter.In order to assist you better, we request you to provide the following information:
1. User id:-
2. Registered contact number:-
Please feel free to contact us on 1-800 209 4276 to provide us any feedback regarding our service. Our Customer Care associate will be glad to assist you

Email Us :-- tikona.services@gmail.com


Regards
Tikona Services

hi,

finaly you respond. i already send u my details by mail n posted in my thread to bt for the last time...

here is my details


USER ID : 1103995821
Email : lakshay_parashar@yahoo.com
Registred Phone no.- 9811441520

Originally Posted by tikona.services

Hi


We are grateful that your service request was brought to our attention and we appreciate your perseverance in settling this matter.In order to assist you better, we request you to provide the following information:
1. User id:-
2. Registered contact number:-
Please feel free to contact us on 1-800 209 4276 to provide us any feedback regarding our service. Our Customer Care associate will be glad to assist you

Email Us :-- tikona.services@gmail.com


Regards
Tikona Services

may i know what's going on..???

its been 10 days now. yaar tum log ne kisi ek customer ki bhi complaint solve kri hai ya hum faltu mai idher dimag ki dahi kr rhe hai..??? n pls tell me USER ID laine k baad what's going on you doing something with or not...???