Hi,

My userid: 1104746233

This is regarding an order I placed with Tikona for a new connection. When an engineer visited my site and installed the connection, he realized that the signal strength was not good enough to carry on, so he advised that tikona will not going to work in my area.

During demo I paid the required amount of Rs.1267/- for which I would like to get a refund now. I have sent email to customercare@tikona.in and called 1800-209-4276 several times and response I have got in return was "We would like to inform that, after checking with your account status refund is not applicable for this case."

How can refund is not possible when I have never been given Tikona broadband connection..!!!

Hi


Thank you for your mail,We have noted the details and the issue has been forwarded to the concerned department and would try to resolve this in 24- 48 business hours.


Regards
Tikona services

Originally Posted by sumit6661

Hi,

My userid: 1104746233

This is regarding an order I placed with Tikona for a new connection. When an engineer visited my site and installed the connection, he realized that the signal strength was not good enough to carry on, so he advised that tikona will not going to work in my area.

During demo I paid the required amount of Rs.1267/- for which I would like to get a refund now. I have sent email to customercare@tikona.in and called 1800-209-4276 several times and response I have got in return was "We would like to inform that, after checking with your account status refund is not applicable for this case."

How can refund is not possible when I have never been given Tikona broadband connection..!!!

HI

We are grateful that your service request was brought to our attention and we appreciate your perseverance in settling this matter. Our billing team has gone through the details with reference to your complaint 1-2028838233 and 1-2036472260 refund of Rs 1267 is applicable it will take 30 working days to reach at your register address. User Id:-1104746233 , Name:-SUMIT PAUL
Please feel free to contact us on 1-800 209 4276 to provide us any feedback regarding our service our Customer Care associate will be glad to assist you.


Regards
Tikona Services

Originally Posted by sumit6661

Hi,

My userid: 1104746233

This is regarding an order I placed with Tikona for a new connection. When an engineer visited my site and installed the connection, he realized that the signal strength was not good enough to carry on, so he advised that tikona will not going to work in my area.

During demo I paid the required amount of Rs.1267/- for which I would like to get a refund now. I have sent email to customercare@tikona.in and called 1800-209-4276 several times and response I have got in return was "We would like to inform that, after checking with your account status refund is not applicable for this case."

How can refund is not possible when I have never been given Tikona broadband connection..!!!