TIKONA:Refund pending even after 15 Months
Hi,
I am surprised and shocked that Tikona has not able resolved the refund
issue/complaint which was pending from last 15 months. It is shameful to Tikona
finance Dept. for these kind of services.
I am still waiting for my refund from more then 1 year. It means no body is serious
about this disgraceful activity done by Tikona management and finance dept.
I received a mail form your side on 7 Augest 2011 (Trail mail) that the request has
been forwarded to concern dept. for necessary action. But two months have gone, not
received any response from Tikona side.
Poor services from Tikona.
Kawaljit Singh
F-33/A, Sudershan-Park,
New Delhi-110015
contact no: 9818058438
customer ID- 1101676663
---------------------------- Original Message ---------------------------- Subject:
RE: Refund pending from last one year
From: "Customercare" <customercare@tikona.in>
Date: Sun, August 7, 2011 20:18
To: "kawaljit.singh@saharasamay.com" <kawaljit.singh@saharasamay.com>
--------------------------------------------------------------------------
Dear Mr. Singh,
Greetings from Tikona!
This is with reference to your below mentioned request. We regret the inconvenience
caused to you.
We would like to inform that, the request has been forwarded to the concerned
department for necessary action.
In case of any further assistance, please call us at 1800 20 94276 (1800 20 WIBRO)
or email us at
customercare@tikona.in<mailto:customercare@tikona. in>.
Thanking you and assuring you of our best services.
Regards,
Geetha.R.Rao
Tikona Care
W: www.tikona.in<http://www.tikona.in>
[cid:image001.png@01CC5540.1C6C9DD0]
-----Original Message-----
From: kawaljit.singh@saharasamay.com
[mailto:kawaljit.singh@saharasamay.com]
Sent: Thursday, August 04, 2011 1:43 PM
To: Customercare
Cc: Billing; Nodal Delhi; kawalaero72@rediffmail.com
Subject: Refund pending from last one year
Dear Sir,
This is for your information and complaint that I, KAWALJIT SINGH having
customer id 1101676663 had taken Tikona internet connection on 12 July
2010 and installation had been cancelled due to unavailability of signal
range from the tower and this was conveyed to Tikona care and given
request for cancellation of connection and refund which I had paid for
installation money of Rs 500 via cheque No- 086779 dated 12-07-2010.
The request for the refund has been raised several time and Escalated to
higher level also but not getting any response or feed back from your
side. The details for the same are given below-
Request no- 1-669038165 dated 26 July 2010
Request no- 1-877389667 dated 03 Sep 2010
Request no- 1-1320368426 dated 16 Oct 2010
Request no- 1-1384194121 dated 31 Oct 2010
Request no- 1-1428033047 dated 17 Nov 2010
Request no- 1-1441109008 dated 25 Nov 2010
Request no- 1-1517292491 dated 21 Dec 2010
Request no- 1-1664901572 dated 29 Jan 2011
Request no- 1-1664901572 dated 28 Feb 2011
Request no- 1-1664901572 dated 10 Mar 2011
Request no- 1-1664901572 dated 04 June 2011
Request no- 1-1664901572 dated 24 July 2011
One year has gone by and I am still waiting for my refund. It shows how
your management and finance dept are functioning.
Kindly look into this matter and arrange for refund on my address given
below.
Thanks
Yours ruly,
Name: Kawaljit Singh
address: F-33/A, Sudershan-Park,
new Delhi-110015
contact no: 9818058438
customer ID- 1101676663
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Originally Posted by Kawaljit Singh
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