Hi

On 26th dec'11 I went to rechange one mobile no with paytm through netbanking Rs.100 has been deducted for the same. however number not get recharge also no such mail received for same form your end, but its duducted from my HDFC Bank a/c in the name of Avenues india Ltd, Transction no as per my bank account-CCA11LFXW692.
Please arrange to refund my money. After that i have raised a request for that in paytm.com, however still no feedback received there end.

Rgds
Amar
9836669333

Originally Posted by AMARSARKAR

Hi

On 26th dec'11 I went to rechange one mobile no with paytm through netbanking Rs.100 has been deducted for the same. however number not get recharge also no such mail received for same form your end, but its duducted from my HDFC Bank a/c in the name of Avenues india Ltd, Transction no as per my bank account-CCA11LFXW692.
Please arrange to refund my money. After that i have raised a request for that in paytm.com, however still no feedback received there end.

Rgds
Amar
9836669333

Dear Customer,

We are very sorry to read your issue here. Best way to resolve any concern is to send an email to care@paytm.com. We are available 24 hours on all 7 days of the week to resolve your issues.

Remember at Paytm your trust is foremost. Your money is yours unless you have received your recharge. That’s our promise!

Amount of Rs.100 has been refunded to your Paytm Cash balance. The Paytm Cash can be used for your next recharge or any other order at Paytm.com.

You always have the option to transfer Paytm Cash to same credit card or bank account, just visit the "Order Status" page and click on Initiate Transfer.

You may also watch our videos for more information: Paytm's videos on Vimeo

Should you require any other assistance, please send us a mail at care@paytm.com. You may also refer our online help videos at How does refund work on Paytm ? on Vimeo for more details on our refund process.

Best Regards,
Paytm Customer Care
care@paytm.com