Hi,


My name is Anand and I purchased Acer Aspire 5536 laptop on 6th of January. I was well pleased with the performance of the system for the first 2 months. However, after 2 months, it started showing some “Forced shutdown” error message while shutting down the system and the startup got slower as well.



It even took around 15 minutes to start and all of a sudden one day, it’s not starting up. I couldn’t even go to BIOS or even to last known configuration. So, I couldn’t take a backup of my files.



Now I am very desperate that, I made up my mind in choosing Acer. I do understand that, any computer can cause problems.



But it’s very astonishing that, I gave my Laptop to your Service Center on 5th of May and even after 1 month. They couldn’t help resolve the issue with my Laptop.



As, I enquired about the problem. I came to know that, this was some monitor flickering issue. After that, they are telling like, they have replaced the mother board and they are waiting for to change the processor.



And, I even called up your Customer Care, for complaining this and they are not at all responding to what am saying. I already told the Customer guys that, I have given the laptop to service center. Even, though he is just giving the details of the service centers, which I already have. He was not all in a mood to help me at all. Forget it!!!!!!



Today, I called up the service center and they are still asking for one more week to change the processor. What is it going on!!!!, they are telling like, processor is in shortage. I can’t believe it…



Now I don’t want this messed-up laptop back. I want a new laptop to be replaced with 1 year warranty and my files backup with effect to date replaced. According to service center, they don’t have any authority to do anything!!!!!



To whom, should I be complaining about the loss of my time and money? Consumer Court??



Whoever has the right authority, please replace my Laptop with 1 year warranty and my files backup.



Expecting your reply ASAP.



Service Center Details: Compherals Kaloor, Ernakulam,Keral.India.

Complaint registered under my brother 'Amruth Mani, on 6thMay.



Contact details:-



E-mail ID:- a_nand_666@yahoo.co.in & anand_mani@suth.com

Ph:- +91 8891225923
+91 9946112522







Regards,

Anand Mani

Cohin/Kerala

Your data is gone and the company is not responsible for it.. If your data is really important and you are ok with paying up to recover it then there are a lot of data recovery companies who would do that for you for a charge.. They mostly deal with broken hard drives and yours as there is no mention of any damage shouldn't be an issue and charges wont be too high either.

I can tell you this for sure that the company is not going to give you a brand new laptop in return for the faulty one but will repair it for you and return it back... Your only option is to go to your nearest consumer forum and file a case against them if you don't want to settle with the original repaired piece..

I hope you get a new laptop soon without having to wait too long.

Dear sir
i narender singh from rohtak i have purchase a new acer laptop aspire series 5738 before 9 months ago but now a big problem occured all the body of laptop give electric shock when i plugged with charger... All the usb ports and finger print accounter give shok when we touch them sir please solve my problem....
Name-narender
resi address-city rohtak,dev coloney,aashiana girls hostel 811/12 rohtak(haryana)
phone number--09728205334, 09254733058
sir immediately take our problem i have complaint second times in two days solve our problem or tell us .
Thank you sir
narender singh
student b.c.a

Respected Sir,
My acer netbook is in Extended warrenty. And following are the details.
Service Pack ID- 5W.00567.143
Sr. No- LUS050A2688361E13E2535
Pr. No- AOA150

I gave my netbook with the Karve Nagar Service center for the display issue.
It worked fine for that day but again the display went on the very next day.
I complained again on 15-09-2010 and was re-issued the previous case ID but they said the parts have not been supplied from acer's end.
I kept calling but no positive reply came..
Since I am a student so it is not possible to go to-and-fro on daily basis,therefore, I had to take back my netbook around 9-10-2010.
My case ID was- 082510-1004

Please reply soon.
Waiting for a positive response..

Meha

Sir,
Most humbly and respectfully I want to say that I had purchased the acer laptop on 8october. The model I got was Acer4741z .But later I discovered the bill given to me was of acer5714z-P603gMnkk. Even the registration no. is different. The shop was MAC PLUS 300,dhun bldg, ground floor,near lamington road police station, grant road, (e)mumbai-400007.Please help me.
Thanking,
Agniwesh Kumar
agniwesh.007@gmail.com
Mtech
IITBombay,Powai

Dear Sir/Madam

We are a Belgium company based in Brussels, the message pasted below is self-explained, is it so hard to tell us the concepts described in the bill so we can proceed with our internal payment system?

Best regards.
José Fernandez
jose.fernandez@eun.org

>>>>>>>>>>>>>>>>>>>>>>>>>>
Pasted discussion
>>>>>>>>>>>>>>>>>>>>>>>>>>


Dear customer.

We thank you for your reaction.

The notebook is out of warranty because there is 6 months warranty on the battery.

When you want the battery replaced there are costeds with it. total amount of 103.38 excl. vat.

When you have paid the amount, the system will be repaired and the invoice will be send by post.

Please tranfer the money under reference: 5193204G
This reference you can also find at the invoice when this is made.

I hope i informed you enough.

Met vriendelijke groeten,
with kindest regards,

Service Administratie

Acer Group
Europalaan 89
NL-5232 BC 's-Hertogenbosch
The Netherlands

Tel.: +31 (0)73 6459645
Fax: +31 (0)73 6459203

acer_achrep@acer-euro.com
Home / Home / Home
Home | Packard Bell / homepage | Packard Bell




Jose Fernandez <jose.fernandez@eun.org>

10/26/2010 12:12 PM

To
ACER_ACHRep@acer-euro.com
cc
Adam Bartlomiej <adam.bartlomiej@eun.org>
Subject
Re: Proposal Approval Memo - 5193204G






Dear sir/madam,

Sorry for insisting, but we must know the exact concepts you are charging us for in order to make our internal accountancy procedure. We don't have any knowledge in Dutch. If you kindly tell us in English, or in French, what the concepts in the bill are referring to, we will start the internal procedure to pay for the reparation.

Best regards.

José Fernandez
European Schoolnet
Rue de Trèves, 61
B-1040 Brussels
Tel. + 32 (0)2 790 75 89
HOME - European Schoolnet


-------- Original Message --------
Subject:
Re: Proposal Approval Memo - 5193204G
Date:
Tue, 26 Oct 2010 11:49:04 +0200
From:
ACER ACH Rep <ACER_ACHRep@acer-euro.com>
To:
Adam <adam.bartlomiej@eun.org>



Dear customer.

We thank you for your reaction.

Unfortunately we do not have the quotation in English or French.

If you agree with the repair charge you must pay before we repair.

If you don;t agree with the repair charge, you have a choice to receive
the unit back unrepaired. Then you pay 65 euro incl. VAT

You also can take distance of the system. There are no charge involved and
the system will be destroyed.

You can give your reaction by mail.

I hope I informed you enough.


Met vriendelijke groeten,
with kindest regards,

Service Administratie

Acer Group
Europalaan 89
NL-5232 BC 's-Hertogenbosch
The Netherlands

Tel.: +31 (0)73 6459645
Fax: +31 (0)73 6459203

acer_achrep@acer-euro.com
Home / Home / Home
Home | Packard Bell / homepage | Packard Bell





Adam <adam.bartlomiej@eun.org>
Sent by: <kokosz008@hotmail.com>
10/26/2010 09:45 AM

To
Acer Group Customer Service <acer_achrep@acer-euro.com>
cc

Subject
Re: Proposal Approval Memo - 5193204G






Good morning ,

Sorry about that but in our office we don't speak dutch.

Can you send this document once again but in english or french, please.

So we can be sure to make a correct quarry.

Best regards,

Adam Miklaszewski
European Schoolnet
Rue de Trèves, 61
B-1040 Brussels
Tel. + 32 (0)2 790 75 91
HOME - European Schoolnet



On 25/10/2010 09:05, Acer Group Customer Service wrote:
> Geachte klant,
>
> Hierbij ontvangt u een prijsopgave waarbij wij u vriendelijk verzoeken
om
> deze binnen
> 14 kalenderdagen, voorzien van uw beslissing en handtekening, aan ons te
> retourneren.
>
> Indien wij na deze periode geen reactie van u hebben mogen ontvangen,
> houden wij ons het recht voor om uw eigendom ongerepareerd te
retourneren,
> waarbij wij u EUR 65,00 Incl.Btw onderzoekskosten zullen doorbelasten.
>
> Wanneer u akkoord gaat met de prijsopgave verzoeken wij u het bedrag
> inclusief btw, onder vermelding van het RMA nummer, aan ons over te
maken.
>
>
> Onze bankgegevens zijn:
>
> Voor Nederland:
> Rek. nr: 62.81.48.941
> T.n.v. Acer Computer BV
> Bank: Royal Bank of Scotland
> Iban code: NL54RBOS0628148941
> Swift: RBOSNL2A
>
> Voor België:
> Rek. nr: 720-5405802-04
> T.n.v. Acer Computer BV
> Bank: Royal Bank of Scotland
> Iban code: BE10720540580204
> Swift: ABNABEBR
>
> Wanneer u in België woont en in het bezit van een btw-codenummer bent,
dan
> verzoeken wij u dit eveneens op de prijsopgave in te vullen. Vervolgens
> kunt u het bedrag op de prijsopgave exclusief btw overmaken naar
> bovengenoemd Belgisch bankrekeningnummer.
> Mocht u naar aanleiding van deze prijsopgave nog vragen hebben, dan kunt
u
> ons als
>
> volgt bereiken:
> email: acer_achrep@acer-euro.com.
>
> Hartelijk dank voor uw medewerking en graag in afwachting van uw
> beslissing,
> met vriendelijke groeten,
>
> Acer Computer BV
> Europalaan 89
> 5232 BC ’S-Hertogenbosch
> Nederland
>
> Home / Home / Home

[attachment "adam_bartlomiej.vcf" deleted by ACER ACH Rep/AEB_DBO/ACER]






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as i have purchased acer aspire 5542 on 30 june 2010.from croma centar (anand vihar) delhi.
after complation of 3 month the problem coming in a rapid way the display becomes blank after the use of 20 min.....
at the time of switching on it makes huge noice
i think i have wasted my money and time while purchasing the laptop

there is no custemer complain center on the web side .of acer

as i have purchased acer aspire 5542 on 30 june 2010.from croma centar (anand vihar) delhi.
after complation of 3 month the problem coming in a rapid way the display becomes blank after the use of 20 min.....
at the time of switching on it makes huge noice
i think i have wasted my money and time while purchasing the laptop

there is no custemer complain center on the web side .of acer


vishal verma
9971658585
cool_vish25@indiatimes.com

Hi
i am customer of acer laptop. Your branch manager whose name is sudhansu kumar behaviour is not good. He charges a lot for a little work. He thinks that we are helpless because there is only one service centre here in patna. He charged for a guaranty product of my laptop. I think there is two more corruption in your service centre. Please try to solve this or change your manager otherwise i will never buy your laptops.

Hi to all....

This is very bad experince i have been faced.

Pls dont buy for the ACER products.... Any way the product will work for 2-3 months . then the problem starts,No one is perfect in the world.... But atleast the SERVICE SHOULD BE GOOD ...... the service is not at all good....

I purchased acer 4745 on september 2010from laptech,after 1 month it started troubling .It stopped working and I took it to the service centre where they informed me that the hard disk is crashed .On 22 september I gave the laptoptop acer service centre pune,now almost 22 days are gone,I havent got the laptop yet,whenver I call them theres no response from there side. I am student and because of these incidence, i have also gone through huge loss of my studies.Please revert me back asap.

ACER 4745

from laptech solutions
acer service centre kothrud pune

serial number lxpsroco33
02406ec42500

Regards
puja devikalar
contact pujad0300@gmail.com
pune maharashtra

My dvd-rw device was not working properly, it can not read all the dvds. So i sent it to 'Computer City' (Asansol, Rambandhu Talab) for checking and repair on 22-10-2010. I purchased my laptop(Aspire 5738, serial no-lxpf80c01193315a1a2000) on 06-11-2009. But they had made no changes to the laptop and said that 'the dvd works properly'.
So I want to register a complain against Computer City for its poor service. I purchased the laptop from the same dealer.

Thanking You
S.K. Ghosh
+919031382602

my name is Ankit aggarwal purchased a laptop on 5 january2010 and our laptop is not work properly after 11 months of purchasing date.our laptop display and wi-fi drivers are not working and screen picture color is not very clear and we complaint login to the acer service center on 22 ian 2010 but they not handle our problem and my studies is also disturbed . my case id is:122210_395.please attend laptop services against laptop so our laptop work properly.

sender:
Ankit Aggarwal
mobile no:8427273369
contact aggarwalankit219@gmail.in

my name is Ankit aggarwal purchased a laptop on 5 january2010 and our laptop is not work properly after 11 months of purchasing date.our laptop display and wi-fi drivers are not working and screen picture color is not very clear and we complaint login to the acer service center on 22 ian 2010 but they not handle our problem and my studies is also disturbed . my case id is:122210_395.please attend laptop services against laptop so our laptop work properly.

sender:
Ankit Aggarwal
mobile no:8427273369
contact aggarwalankit219@gmail.com[/QUOTE]

Respected sir,
I am Kiran Dashrath Dhakate, have purchased the
laptop of acer aspire 4520 in oct 2008.

Few days back my laptop's NVDIA chip was not working,
thats why i gone to your sevice centre at nagpur, they first told me that,
it is not working & you have to replace that chip, so said its okay, and
paid for that chip.

But after 15 days, the same problem occurs, this time
I went to service centre, they said that you have to replace the NVDIA chip,
as last time you just repair it and asking for money again.

As your service centre directly chited with me. so, I
am loyal customer of yours, think you should know about the incident.

As I have no faith remains to the SERVICE CENTRE
NAGPUR.

Please, let me know that what should i do now. as my
money get wasted & my laptop still in the dead condition.


THANKING YOU



Kiran Dhakate
kiran.dhakate1507@gmail.com
9890314601

hi,

The Issue is whenever the Laptop is switched it will display the message : windows Error Recovery with horizontal lines covering the entire screen .the laptop purchased in 2009 under cover 3 years warranty.i have invoice.

now i checked with local(UAE) acer dealer there said not covered warranty please follow the ACER written meassage

We have confirmed that this laptop is sold with standard 1 year warranty. If carrefour has mentioned 3 years warranty on your receipt, You would need to claim the same from them.

after i check with carrefour there send the on mail following
Kindly be informed that as per the law of U.A.E, Carrefour is liable to cover your product under warranty only for 1 year.

We wish to repeat that the 3 years Warranty has been quoted by the Manufacturer (Acer) as per which, after finishing first year from the date of purchase, the servicing will be undertaken by an Authorized Acer Service Centre only.

give me the solution for how to solve the problem

hi

The Issue is whenever the Laptop is switched it will display the message : windows Error Recovery with horizontal lines covering the entire screen .the laptop purchased in 2009 under cover 3 years warranty.i have invoice.

now i checked with local(UAE) acer dealer there said not covered warranty please follow the ACER written meassage

We have confirmed that this laptop is sold with standard 1 year warranty. If carrefour has mentioned 3 years warranty on your receipt, You would need to claim the same from them.

after i check with carrefour there send the on mail following
Kindly be informed that as per the law of U.A.E, Carrefour is liable to cover your product under warranty only for 1 year.

We wish to repeat that the 3 years Warranty has been quoted by the Manufacturer (Acer) as per which, after finishing first year from the date of purchase, the servicing will be undertaken by an Authorized Acer Service Centre only.

give me the solution for how to solve the problem[/QUOTE]

Xavier Nixon
xaviers_nixon@yahoo.co.in
00971557442963

Dear Sir/ Madam,
I have a acer 5920 laptop.Few days ago, I cant turn on my laptop.At a same time my battery was out of charge.It cant be charged also. I took it to the Acer authorized service center (Aforeserve, G.C Avenue, Kolkata ). They kept my laptop for a week. After one week, they return my laptop and told me that my motherboard has died and also my adapter out of work.they have estimated about Rs.6000/- to repair it which was not affordable to me.
After that I had gone to a local expert to recheck. He check the laptop for a while and within a min the laptop is being started. He told me, that it might be an adapter problem and nothing to worry about it.
My laptop is going fine now. How this type of idiot, unexperienced and irresponsible company can get authorization for Acer?
Please do needful at your end and i must say, Acer should take a step against the service center.

Thanking you,
Nabonita Bhattacharyya

An Acer engineer visited my place on the next day and fond out that the Mother board and key pad was not working. But till now I have not got any replacement of the defective part. Every tine i call the acer service center they say ,that the have not received parts from the company yet. now from the last week they are saying that the company will replace the laptop, but they have not done any thing yet. I am very disappointed and frusted from such a kind of negligence, now I want to long a complain in the consumer court, but I do not know how plz help me
D Srivastava
9748383338

The acer laptop was purchased since ten months and now the laptops has problems like shutting down, blinking and problems with the buttons.Tries 2 call at ur toll free numbers , but no response as yet. Its still in warranty , so wanted 2 get it fixed before that. The after sale service of your company is very horrible and I request you to improve your after sale service and take care of your valued customers problems. Hope you will revert back at the earliest and solve my problem as Iam handicapped without my laptop.waiting for your earliest reply.

Thanks and regards,

Sanjay Acharya,

9022261757.

I have bought a Gateway NV49 laptop from Croma Store at S G highway Ahmedabad, after 6 to 7 months from purchase. The LED is going deem and I can’t see anything in LED.


When I immediatly go to Croma, they said that they can’t do anything and i have to take the laptop to gateway/Accer service centre. I want to tell u, don't go to Croma they provide worst models of standard Companies to improve their commission and profit, they are not interested in after sell or customer’s real pain, which is directly or indirectly provided by Croma…

I have contacted to local Gateway-Accer service center (Ashtech), they strictly instruct me to first register your complaint online then they will touch or check my laptop, after two to three hours long call waiting on toll free of Accer help desk my complaint registered and then I go to local service center(Ashtech) and provide all my invoice and documents than they take my Laptop and tell me that they will inform me about problem, but that is not done, after two days I have contact (Ashtech)for the problem resolved or not, they inform me that they want Invoice to verify, which is already provided on first day, again I have provide the same,

after another one week there is no call received from accer, I have called to service center they informed me that part is requested from accer but not received, this story run till three weeks after three week I got local accer office number from them, I have called them and there is Mr. Paresh hear my all problem and give me answer that he’ll check and inform me on my cell no he take my cell no. but no call recived till date,

after another one week I have called sevice center they informed me that the part is intended but not working in your laptop, now we requested for mother board, I m shocked that in six seven month the mother board is failed to support.

I would like to inform you all that beware of ACCER – GATEWAY

From day 12-july-2011 to till date no body support me from Accer - Gateway and nobody inform me the right solution nor replied me over phone, service center (Ashtech) not give me any answer and Accer local office Mr Paresh and respective person not reply me when ever I call them they replied he is not in office and not at hos desk or he I in luch,

in this big Ahmedabad city there is only one person from Accer to hear my problem and he not want to talk with me…

Even today I don’t get my laptop back from them. Till date problem not resolved…
This is not a fake review I will provide all the real Acer Case ID and Ashtech service center call ID to any body want for reference…

My cell no is 08128988067 and my name is Mehul
email : ymvyas@gmail.com

This is with reference to complaint no 080411-314 for Acer Aspire 5536
I have launched the compaint somewhere around 20 days back & still my problem has not been fixed out.
on connecting customer care i am continiously getting reply that we have ordered the part & we will fix it as soon as possible.

Secondly i have alsoraied the issue for non performance of power code of my laptop & the compaint for the same was raised in the same compaint numbar , while connecting to the customer care the executive has told me that your laptop is in warranty & you will get replacement of both your power code & adaptor even if one of the unit is not functioning but the franchisee allocated to my complaint (Dolphin System- Ph 022 25390065 /53) is not able to understand & his providing the response that the power code cant be replaced.

Please fixout all problems pertaining to my laptop ( i.e. Diplay issue & Power code issue ) by 25/08/2011 else the same will be escalted to consumer grevioence cell / Consumer forum.

Please revert to me regarding the same on sandipnavdhare@gmail.com

Regards
Sandip

i got a problem with my acer laptop, aspire series model no 4930
when i contacted the customer service they tell me that the mother board hav to be replace
but it has been a month, i had given my laptop and still i didnt recive any updations and so on
so plz help me and service my lap as soon as possible
my mail id is deepus016@gmail.om

dear sir/madam

recently brought a laptop aser e machine
e732z on 1/8/2011 but on 30th the machine got dead
not booting up i complaint on customer care
2/9/2011 as that day was holiday and there was message on the phone that you
have to call tomarrow due to holiday.
on 8/9/11 i got to know that the motherboard of the laptop is faulty
and has to replaced and as they dont have motherboard in stock it will take
15-20 days to get the board replaces.
i even talked to sky solution from whom i purchased the laptop but they said we cannot do any
thing regarding this call at customer care.
i am talking to customer care and till date recieved no genuin reply
kindly suggest the best way to deal with this problem.
how to knock the consumer court doors

the customer complaint no : 090211-171
dated : 2/9/11
laptop serial no : lxncboc02410202a9f2500
model : e-machine e732z
purchased from : sky solutions/82-83 vijay block, laxmi nagar delhi-92
bill no : ln/11934
date of purchase : 01/08/2011



anil yadav
9899166151

i suggest every one not to buy any acre product in life

hi iam babu i brought last year aspri 4740 ,first problem is display was half screen only display, i was changed that display again next 8 month i got a same problem now that full display its showing blank white screen please help out any one