Dear Sir ,

This is with reference to my 2 year Warranty Pack which i had purchased on 02/-6/08 ( 23 months back ) for Rs 5500 but my warranty was not updated for 23 months.

In these 23 months they did not allow me to use any warranty services . Now, on 11th May,2010 (2 days back) they have updated my warranty but from a backdate, i.e. date 23 months back, because of which my warranty will expire in just 1 month. The thing is that since they are extending it now ,so it should be updated it for 2 years FROM NOW BECAUSE THEY DID NOT ALLOW ME TO AVAIL THE WARRANTY SERVICES EARLIER .

So ,basically they have charged me for 2 year warranty but offering only 1 month warranty services.

In last 23 months, i have mailed them scans of all the required bills 100 times , have made 1000's of phone calls and another 100's of emails and each time i was told that it will be updated soon but still nothing was done. My Laptop was giving many problems since a long time but i was not able to avail the warranty services because they were not updating my laptop warranty in their database .

This has caused me immense trouble by hampering my work because of laptop problem, has given me a lot of mental trouble and has wasted a lot of my time and finances on it .

I would request you to please help me in this case and punish Lenovo with a huge penalty so that they learn a lesson from it. Many of my other friends are also experiencing the same problem .

Their mail address are-
spac@lenovowarranty.co.in ; customercare@lenovowarranty.co.in ; lenconsumer@in.ibm.com .

Waiting for your reply .

Thanks & Regards ,
Saurabh Gandotra,
Infosys Technologies Ltd ,
Phone No - 9208702631 .
email - saurabh050885@gmail.com