I have purchased a dell laptop. I had ordered the laptop on the 20th May and i received it on the 27th. The sales person had promised me to get it delivered by the 24th. After that when i received the laptop on the 27th it was in a damaged condition(the screen is cracked and not working). As for now i have ordered for a replacement and its been more than 5 days but no work is done for getting it replaced. The dell team was supposed to come today and take back the laptop so that in a day or two i can order a new one and get it in the next 7 days. But no one has come and when i told the dell pepole about the inconvienece it has caused to me and now i would like to take a refund on that now they are telling that it will take more than 20 days for refund indirectly telling me that now that you have given 50 thousand to us and now you have no optinon other thatn to take a laptop from us. I would greattly appreciate it if the consumer court can help me out on it. I am looking forward for a new laptop or a refund back but with in 7 days so that i can have my laptop and finish off my practical work and study work as i have my C.P.T exams on the 20th and would need the laptop a reasonable time before the examination..

dell studio 15 lap top
i brought the laptop in jan 15 of this year..
with in one month it stopped working properly..
bluetooth was not installed on my laptop when i bought this...
mcafee was stopped working..
two times i got battery problem...
there is a problem in audio also...
now nothing can be installed on my laptop..
not able to install drivers..
what should i do now??
why you are sending the laptops without verifying..

dell studio 15 lap top
i brought the laptop in jan 15 of this year..
with in one month it stopped working properly..
bluetooth was not installed on my laptop when i bought this...
mcafee was stopped working..
two times i got battery problem...
there is a problem in audio also...
now nothing can be installed on my laptop..
not able to install drivers..
what should i do now??
why you are sending the laptops without verifying..
please respond..
we want reply soon....

I had ordered the above mentioned dell laptop and i received it on 30th of june 2010. But I had problems with it from the first day. My internet was not getting connected and later the screen started flickering within a weeks time after purchase. I called up the customer care and they transfered me to the technical support. After their troubleshooting they came up witha soulution of repairing the system. As i was ignorant about the policies of Dell i opted for the system repair and when i asked my friend about the repair option he told me to do a system replacement instead of the repair. So the next day morning, I called up the customer care and requested to change my option to a full system replacement. The issue starts from there. Two days later they started calling me for the repair option and I rejected the offer because i needed a full system replacement. So i called the customer care again and they, without even hearing my complaint transferred my call to the technical support. When i talk to them they transfer me to the customer support again and this was happening to and fro. Later on 12th of July it happened that someone understood my issue and made the request for system replacement. They had send me 3 pdf files in which i had to sign and sent the copy of it to them back. I did it immediately and after sending the email it took 4 days for them to take up the matter when i mailed them several times. The pick up team called me and came to pick up the system on 23rd of july. they said it would take 15-20 days to get the new system after pick up. After the pick up i had been emailing them for the update of the status of the replacement but they were not even responding to my mails. At the end I received a mail from one of their managers that they would be arranging the pick up team for picking up the system. What else could i say for this ? The system has already been picked up and they dont even know about the matter. I called them up and asked them about the status and they were also saying the same thing that the system pickup team will be coming and picking up the system. Where is the value of my money here? At last they say that they have placed the order on 10th August 2010. It took almost 1 month for them to place the order for a replacement system, the complaint being lodged on 12th July.

this is to here by informed that i have a dell laptop of TAG NUMBER: F2936BS
i have lodged a compalint more than a month back for windows 7 cd as my windows have been corrupted...
since then no proper action is taken by them regarding my complaint.they always delayy. once they have already sent me a improper cd..
because of this all of my work is in a pending situation.
i request the authorities to take serious action against it and to please listen to customer's complaints seriously and repair it...

Dell order number : 840514397: case no : 844733680

Dear Sir ,
I have booked a laptop by making online payment of Rs
on 13-Oct-2011 wide above mentioned order Number.At the time of booking the Dell representative confirmed me that the Laptop would be delivered to me before Diwali that is is before 26th October 2011.The system was standard model with no changes . I kept following and keep getting the assurance for the timely receipt.The laptop i have to present to mine friend on Diwali as a gift.But on 26 th October 2011 (Diwali) when i have not received the laptop , i have cancelled the order by email and telephonic to customer care( the sorry figure i have to make in front of mine friend was worth mentioning as i could not meet mine commitment to him , he purchased system from the local market ) .The customer care was prompt enough to revert back with the case number.But after that on every day i keep getting the calls that the system would be delivered in next two days ,To each such call i replied patiently that i had request for the Refund .On 28 th october i got call from the logistic! s of dell that they are about to dispatch a system , i was shocked that how it is happening how one department (logistics) can not get information from the other department (customer care ) or vice versa .i confirmed the logistics team for mine non requirement nd mine case number for the proceeding of refund.They again confirmed that the matter would be informed to the concerned .
Again to mine great surprise on 29th morning i got call from local blue dart courier guy that they are coming to deliver a laptop to me( I have never sent them any authorization letter or any road permit , how logistics have sent it ).I was totally in shock how the hell Dell have become such a big company where all there departments are floating in air and seems there is no one to control them even .
This time i have bounced back to customer care that mine money is being used by Dell from the 26th october 2011. and i want the refund immediately .i keep getting the assurance that mine amount would be refunded soon .
Worth mentioning that till 3 rd November as on today the system is lying with the Local courier .
I dont know who permit them to send the courier to me .
Now they say the logistics would submit the report of recovery ,then only the finance department can release mine refund .

I ask how Dell can take Customer for ride ,why the logistics people should be penalized .
And why not mine refund should be made immediately and payment should be taken from the logistics team .

As a consumer why should i suffer, between the 5 days a week working of Dell , where people like to work of their own.

God help this Brand ...And help me in getting mine Money

sir,


am balamurugam me bought a laptop 9months ago.my service tag no is(DX6Y7N1) INSPIRON N4030 model.after buy the laptop i was check my all parts that time the RAM is only 2GB.am really shocked after i kept the laptop went to the same shop.they r replace the ram in to 2gb to 3gp.then one day my brother send the file to my mbl the file is not transfer.me called the same shop and registered the complaint.buthe said this is only company problem u call the customer care they only solve the problem "he said".after i was called the customer care and reg my complaint.they said with in one week techanican may will come solve the problem "he said".but still now no one come did not solve my problem.
many times i was called they reluctant to help of me some officers r with out response disconnect the call. am really disappoint.plz take action and solve my problem its my humble request i beg u sir.me facing the problems r left@right mouse button touch pad and bluetooth is also not working. many times i reg my complaint but no one can help me.am waaiting for your response..



K.BALAMURUGAN
9790685271
ajaybalanice@gmail.com

sir,


am balamurugam me bought a laptop 9months ago.my service tag no is(DX6Y7N1) INSPIRON N4030 model.after buy the laptop i was check my all parts that time the RAM is only 2GB.am really shocked after i kept the laptop went to the same shop.they r replace the ram in to 2gb to 3gp.then one day my brother send the file to my mbl the file is not transfer.me called the same shop and registered the complaint.buthe said this is only company problem u call the customer care they only solve the problem "he said".after i was called the customer care and reg my complaint.they said with in one week techanican may will come solve the problem "he said".but still now no one come did not solve my problem.
many times i was called they reluctant to help of me some officers r with out response disconnect the call. am really disappoint.plz take action and solve my problem its my humble request i beg u sir.me facing the problems r left@right mouse button touch pad and bluetooth is also not working. many times i reg my complaint but no one can help me.am waaiting for your response..



K.BALAMURUGAN
9790685271
ajaybalanice@gmail.com[/QUOTE]