SUBJECT : A DELAYED UNANSWERED ISSUE WITH DELL
MODEL STUDIO 1558, SERVICE TAG NO 86N55BS


Sir,

1. It is to bring to your notice that I, Lieutenant Colonel Amit Kumar Deoli bought Dell Laptop, Model Studio 1558 with Service Tag No 86N55BS around a year back from Jammu (J&K), after getting an excellent feedback/response (in terms of after sale service and product) from my other officers in my unit, who were using DELL product for some time.

2. Since the time I bought this machine one or the other problem keeps on developing even after using it very carefully and sensibly. I request you to please ask and look into the past record held with DELL COMPANY you for better assimilation. I feel this particular machine has either some major manufacturing shortcoming or is jinxed. Despite all sincere efforts by DELL technicians in the past to resolve various issues related to the laptop, this persistent problem still remains unsettled for a very long time now. Even though they (DELL) have changed all the major parts of my laptop i.e. Mother Board, RAM, Hard drive, Speakers etc in past, the machine could not become fully efficient possibly due to some manufacturing flaw.

3. A couple of weeks before when I spoke to one of DELL technician, I was told to carry out some tests on the system which I did but as per the technician there was no problem found and he tried to persuade me that there was no problem in my system. Later on after working on the system again, I realized that the problem was still very much there and it was all cosmetic efforts from their (DELL ) side to resolve the issue. I could not use my system for a very long time because of that frustrating problem and went back to my forward area (Op area) without my laptop. On coming back to my unit base Akhnoor (Jammu) I again contacted DELL customer care department and after telling them the whole story once again I was told to format my laptop this time, as they now again presumed that the defect was likely due to some software problem only. After that I got my laptop formatted also by my unit technician Mr Sunder Singh, and came to know that the main issue is related to the mother board again instead of any software problem.

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4. Inspite of my continuous request to DELL COMPANY for sending some technician they are unable to do so. Now at last may I request you to please help me in replacing my machine by THE DELL COMPANY at the earliest as now I am fed up with their theory of changing parts as a temporary relief when the actual issue is with its manufacturing. I am facing a lot of inconvenience without it and for your information, recently I have also lost a lot of confidential data/presentations at various occasions while working on my laptop due to this persistent problem. This machine has already lost its trustworthiness to me and I firmly believe that this machine has some major manufacturing defect and need to be replaced for their (DELL ) further investigation.

5. I being in Army, am deployed on line of control (LOC) where the civil mobile network is also not available throughout, rendering me out of touch most of the time and at the same time it is also very difficult to come down frequently to resolve such issues as I also have other important concerns to look into. To avoid any further mental agony and annoyance, may I request you to please assist me in resolving this prolonged issue on priority.Till now no concrete step has been initiated by DELL COMPANY to resolve the issue even when i have informed them many a times.


Thanking you for your co-operation and sincere understanding.

With warm regards.



Yours truly,


(Amit Kumar Deoli)
Lieutenant Colonel
26 RAJPUT Regiment
c/o 56 APO
Unit PIN -912126

Mob- 9858613681
E-mail- rajputwarrior@rediffmail.com